Customer Ratings & Reviews
- Model:
- SM-F966UZKAXAA
- SKU:
- 11231602
Rating by feature
- Display Quality
Rating 4.8 out of 5 stars
- Camera
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.6 out of 5 stars
Broken phone for no reason.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I gave 3 stars because the inner screen cracked without and drops within the first week of ownership. Store manager was super nice and replaced the phone. Phone had to be bad right out of the box.
I would recommend this to a friendBrand response from Samsung
Posted .Hi NapoleonA, thanks for taking the time to share your thoughts with us about your experience using the Samsung Galaxy Z Fold7. As we strive to be innovative and make improvements on the design and functionality of our products, your feedback is invaluable. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer an extended warranty which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. It offers you the ultimate peace of mind when added to your eligible devices. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by reaching out to Support. Thank you for being a cherished Samsung customer. - Debra
Not happy with pjone
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My phone now has a line down the middle & I keep having to do a hard rest
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LataushaR, thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Z Fold7. We appreciate your candor as we continue to improve the functionality and design of our product line. Compared to previous models in the Galaxy Z Fold Series, the Cover Screen on Galaxy Z Fold7 has been upgraded with Corning Gorilla Glass Ceramic 2, a ceramic-enhanced glass that is more durable while maintaining the clarity of the display. This is the first Z Fold model to include this innovative glass. The back glass is made of Corning Gorilla® Glass Victus 2. Also, the Galaxy Z Fold7 is IP48-rated for water and dust resistance. The frame is enhanced to be more durable as well, using Advanced Armor Aluminum for the first time on any Galaxy device. The hinge housing is strengthened as well, with the Armor FlexHinge keeping your folds and unfolds protected. Without having more details available regarding what you may be experiencing with your device and without being able to ask you any follow up questions to probe further, I recommend reaching out to Support if you would like further assistance with troubleshooting your device. Thanks for being a dedicated Samsung customer. - Debra
Z Fold
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a phone... accessories were not in yet, waiting on ability to purchase those...
No, I would not recommend this to a friendAvoid phone buy from best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung support said, this IMEI registered as used product. Also, when we visit Columbia, MD store. The staff behaved worst for not caring the customer and replaying Best buy is done this deal, talk to your carrier or Samsung. Better to avoid to buy phones from Best Buy instead of carriers.
No, I would not recommend this to a friendAVOID BEST BUY AT ALL COSTS.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BEST BUY IS THE WORST. ITS BEEN 2 MONTHS AND NO REFUND. NO RESPONSE
No, I would not recommend this to a friendBait-and-switch on guarantees
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite assuring me when I purchased it in the store that if the price were to go down within 60 days I would get the difference refunded, when I contacted them about the fact that it is now available for $350 less, they say it is not covered, even though I pay for the "total" membership.
No, I would not recommend this to a friend- Pros mentioned:Camera quality, Portability, Screen size
Great Phone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great phone. I had a Z fold 6, this 7 is even slimmer and lighter. The screen seems to be a little better and the camera is nice.
I would recommend this to a friend Black screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen turn black already. They can't replaced....
No, I would not recommend this to a friendBrand response from Samsung
Posted .Howdy AmberP, thank you for taking the time to share your feedback with us about your experience using the Samsung Galaxy Z Fold7. We value your thoughts as we strive to improve the design and functionality of our product line. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your phone or tablet displays only a blank screen, there are a few things you can check to determine the cause of the problem. For example, your device's battery might be dead, or maybe it just needs to be reset. Please take a moment to review, "Blank or black display on a Samsung phone or tablet" to help resolve what you've described to be experiencing with your display. Feel free to reach out to Support afterward if you would like any further assistance. Thanks for being a staunch Samsung customer. - Debra
- Pros mentioned:Overall performance
New phone z fold
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far ilike it my new phone absolutely enjoying thanks
I would recommend this to a friend - Pros mentioned:Camera quality
Great phone!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Massive upgrade from my old Z fold 4. Smaller and the camera is way better. Bought for a family member and couldn’t be happier with the purchase.
I would recommend this to a friend - Pros mentioned:Overall performance
Best phone ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Day 2, and is easily the best phone device I have had. Let's see how it does long term, but for now it is awesome
I would recommend this to a friend 7 fold 7
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. I cajt love the Z fold 7 less. Its a must have
I would recommend this to a friendIt's ok
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a phone that folds nothing special and you can see the crease
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day JohnA, thank you for taking the time to share your experience with using the Samsung Galaxy Z Fold7. The advertised Galaxy Z Fold7 stands out amongst its competitors with its significantly thinner, lighter, and more durable design that feels like a smartphone you may be accustomed to. It's paired with the powerful Snapdragon 8 Elite chip for unsurpassed AI and an improved 200MP main camera which makes it an unmatched powerhouse when it comes to productivity. Its incredibly slim design, improved cover screen, powerful multitasking ability, and enhanced durability allow users to experience a true phone/tablet hybrid with robust AI features. It offers a less noticeable crease, an immersive, wider cover screen for texting/email, and the ability to run multiple apps side-by-side like a PC, all while being thinner and lighter than previous models. We would be more than happy to assist you with whatever you may be experiencing with your device but without having more information available and without being able to ask you any follow up questions to probe further, I recommend contacting Support if you would like further assistance with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra
