Customer Ratings & Reviews

I always buy new when it comes to headphones... should have continued that trend. These buds arrived dead and with missing parts. Wireless charging case did not function properly either. Please do yourself a favor buy it new... packaging was also bad headphones were rattling around in the box. Stay away! Please pay the few extra bucks and buy new. Add the insurance and enjoy.

Was a little reluctant to buy refurbished tech at first but the ear buds work great. Will definitely keep an eye out for future refurbished items.

Very pretty however if you have small ear openings they will hurt even with the extra small holders

Great product as I bought these to upgrade from Samsung's original buds. I highly recommend and would definitely buy again.

Works very well, can't tell that they are refurbished

a friend recommended these to me. i respect her, so i blame this ordeal entirely on best buy—it has nothing to do with the quality of the headphones. i’m now on my third try ordering a pair of these; the first time, i didn’t have a usb-c charging cable. useless. second try, the box i received was completely empty. i took a picture because it was honestly unbelievable. i will change my review if i do end up with a functional pair of earbuds, but for now, i’d give 0 if i could. it shouldn’t take 3 attempts to receive refurbished earbuds with all vital pieces of tech it’s supposed to come with. i’m tired of my card being charged and refunded.

Incomplete set. No probes added. This is ridiculous.

I already had a pair of these, thought I had lost them on a trip (like dug through my bag, retraced my steps, called places I'd gone) so I ordered a new pair. Less than two hours later, I found them right where I always keep in in my bag, but I have yet to look into the Triple Tap to Turn Invisible feature because there's so much bloatware in the app. Best Buy has this awesome policy where if it's been more than 30 seconds since you placed your order, you're stuck getting that order buddy. If you want your money back, you're just going to have to live with it being tied up with them until the order gets to you and you have time to take it in person to a store and wait 5-10 business days for the refund. As that amount of hassle is easily detrimental to my blood pressure at a level consummate to the cost of a third pair of these things, I took it on the chin and now I have a second pair now. Wise choice trying to exchange them for a black pair, just for some variety, turned into an ordeal that involved at least two phone calls to various sects of Best Buy customer service and 40 minutes of my time before I simply gave up. None of which has anything to do with the quality of the headphones directly, but is necessary context if for no other reason than to explain that I'm not some Karen who buys multiple pairs of expensive ear buds like they're a statue symbol and then does nothing but complain about them, just so I have an excuse to mention that I have them. I basically ended up with the second pair by accident and returning them so quickly became a nightmare that I just cut my losses. The buds themselves are pretty cool. Once you figure out how to get them in your ears the right way, which isn't make evident in any of the literature included with them, or the attendant software you put on your phone to have all of the features (the software is problematic, but I'll get to that). So it probably took me a good month before accidentally figuring out how they're supposed to go in your ears. Which was nice because they went from being actually painful at times, to comfortable enough I've forgotten they were in at all on several occasions. Both the ambient sound and Active Noise Cancelling modes work nicely and as one would expect. The sound quality is also very nice. I can't say that anyone else will have a similar experience with these because there are marked dissimilarities between the supposedly identical pairs I have. The primary difference being volume. Despite their being the same make and model of ear buds, I very much prefer one set to the other as when I crank up the volume on them, they respond with an increase in both volume and bass response that I'd imagine one would expect, while the other pair responds, at best, tepidly. I keep both equally clean, charged, etc, etc, so I can only assume it's either an issue with software or internal mechanics. I've not looked into it as Samsung's customer service, in each and every experience I've had with it, is a nightmare many orders of magnitude beyond whatever the Svengali's at Best Buy could even hope to create. I'm not interested in spending the time I could be listening to music having 15 different people at Samsung tell me the issue is something one of the other two departments handles, then telling me they aren't able to transfer my call or send along any kind of notes to that department, much less arrange to have the correct department call me back at their convenience. Because you know what happens then? I'll get off the phone with Dept. A and call Dept. B as instructed, be told I should actually be speaking with Dept. C, who will then refer me to Dept. A ad infinitum until I either give up entirely, or by some miracle, get someone in the correct department to address my problem. Oh, but in terms of doing something about my problem, the answer is no. They do handle specifically the kind of issue I'm talking about, but my specific, idiosyncratic tech support issue just happens to be the exact and only iteration of that issue that they simply do not address and I'll just have to find third party support, get a non-OEM replacement part or buy an entirely new piece of equipment entirely. Just for that one, exact thing. So sorry. If you're problem was literally anything else at all, even non-Samsung related, we would pay YOU to help you, but you found that OOOOONNNNNE specific thing and the answer is a flat no and we don't care how much of your money we pocketed less than a year ago for that product, you are just one unlucky SOB. Have a nice day. I digress, but only slightly, because you should be advised that if you do have an issue with these things and my two pair having vastly different levels of performance doesn't necessarily speak volumes when it comes to quality control, you're probably going to be sorry you even HAVE ears if you try to get anyone at Samsung to anything that could even be loosely defined as help. You are far more likely to actually feel that insult has been added to injury by the time you've *maybe* wrangled some kind half-assed customer service from them that involves you mailing your device to some random seeming address somewhere, being told to label the box in very odd and specific ways, not getting any kind of useful information from a tracking site THEY contact YOU to tell you about like it's something they should want anyone using and it takes a minimum of 3 days longer than predicted to finish the repair and an additional minimum of two days after that for them to get around to actually shipping it back. The battery life on the ear buds kind of sucks. I'm generally playing music fairly loudly and with ANC, as I commute by bus and it's not exactly the library. Generally, two and a half hours is about all you're going to get out of them at max volume with noise canceling. Though several times, it's almost been like they decide they don't like the song I'm playing and decide the battery's dying NOW. We're talking a notification one of the two buds is at 15% battery and that sucker is D-E-D dead a minute and a half later. Which makes having the second pair handy because they do charge back up pretty quickly. By the time I've drained the second pair, the first is back to fully charged. They do seem to get confused as to which pair they are when I trade out if I had one pair set with a feature turned on and the other pair off, but that's fixed easily enough. The seamless ear bud connection feature is pretty cool, though I've recently experienced some issues with my volume turning itself waaaay down over and over and over despite my turning it back up. They do mention that feature can, rarely, allow someone else to also connect, so I'm chalking that up to some kid who took advantage of an opening to irritate a stranger while they're working because they've never actually done real work and consequentially have no framework within which to show respect for those who do and thought it was funny to watch some dude trying to do his job have to keep effing around with the volume. Kids. Anyway, they're decent ear buds. If anything, the app that comes with them has too many features just in the sense that some of them are redundant as any modern smart phone already does the same thing and someone would probably have already turned it on or off that way so putting it in a second spot is more asking for confusion than helpful. Some of the other features are just pointless or flat out dumb to the point I've questioned whether they're literally there for no reason other than to take up space in phone memory. For example, I'm not clear on who has a use for a toggle that lets you have your phone calls play through your ear buds when they aren't in your ears. Why? 360 audio. Surround sound, it is not. I'm a gamer and I can say that "Gaming Mode" is isn't*cough* bloatware *cough* because nobody who is serious about video games to the point they're audiophiling it is A) Doing so with ear buds or B) Gaming on a smartphone screen. There are a few other settings related to sound when taking a call and outside world sounds that seem like they'd make more sense for hearing aids. Again, I'd rather have the space on my phone, thanks. Not only is there a lot of superfluous nonsense in the app, the permissions required are flat out invasive and you have to allow them all or the app doesn't work. So if you want voice control or ANC be ready to grant the Galaxy Wearable app access to: " add or modify calendar events and send email to guests without owners' knowledge", "read calendar events and details", "read and write call log", "find accounts on the device", "read and modify your contacts", "always access precise location", "discover, pair and connect to nearby Bluetooth devices as well as advertise to nearby Bluetooth devices", "read and directly call phone numbers", "add voicemail", "make/receive SIP calls", "receive, send, view and read SMS, MMS and WAP messages", Modify or delete SD card contents", "read the contents of your shared storage","access the Samsung Members App","have full network access and view network connections","access Bluetooth settings","Control NFC","retrieve and reorder running apps","run at startup","run foreground service","query all packages" and "prevent phone from sleeping". Overall: mixed bag. They sound nice, but a lot of the software that presumably justifies the $200 price is intrusive and seems like filler to make the app seem feature rich while not being quite "done" in several instances. Iffy battery life and inconsistent experiences across different pairs, along with awful customer support from Samsung make these a crap shoot. If you already have and like Samsung products you're probably the type who enjoys playing with settings, getting a handle on functions through trial and error, doesn't mind relearning half of it every other software update and I'd say get a pair. Otherwise, probably run?

Buying refurbished earbuds can be haphazard. In my case, these were missing the medium size ear tips and it's hard to say if these go through any kind of cleaning process before being re-sold. As for the earbuds themselves, they work great if the proper size ear tip is used. For me, using the small ear tips seemed comfortable, but it left in too much external sound, and the noise cancelling did not work well. After switching to the large ear tips, the seal was good, and the noise cancellation did block a large amount of outside sound. Since the medium size tips were missing, I can't tell if they would have been even better. The sound quality is rich with good, but not overpowering bass, and detailed highs and mid-range. It is much improved over the original Galaxy Buds. The ambient sound feature also works well and lets you have a clear conversation without removing the earbuds. The highest level is quite amplified, but the lower levels are good. The automatic switchover to ambient sound when you start talking reacts quickly and has not triggered due to other people or sound from a TV. However, if you are someone who likes to sing along to a song, you will need to turn this feature off as it will be constantly activating. Overall, I am very impressed with the Galaxy Buds Pro in both sound quality and in noise cancellation. However, they do require a proper fit with the ear tips to work well. I you cannot get a good fit, the sound will be compromised in noisy environments. Buying refurbished is a bigger issue and I would just wait for a good sale on a new pair instead.

I cant review the actual product, but the rating is based off of how Best Buy sells their refurbished products. It seems with little concern of how its presented to the buyer. I read some disturbing things before and some lucky buyers. I was unlucky. The ear pieces that came with the product were very dirty with ear wax. I had to return it becuase i couldnt buy the ear pieces separately.

Got the refurbished galaxy buds and the right bud looked chewed up. It wouldn't charge and didn't work at all. They came dirty, but I didnt mind that. Just wanted them to work.

The box you gave me looks very old and used. I ordered a new pair of buds pro and I did not expect to get something that looks old and used.It looks like the box has been opened then tapped back up again. It looks to be damaged and scratched up from I dont know where. It looks like who ever gave me this has tried to use tape to fix everything because it is very noticable that there is tape all around the box; from the sides and in the front of the box which it should not be there in the first place.

These earbuds did not work correctly and were unable to produce acceptable volume

got a very old very used bud pro.... scratches everywhere and looks dirty :( doesn't even come with tips , not worth the saving

I've been a fan of Galaxy Buds since the days of the Galaxy Gear IconX and I've used all models up to the Galaxy Buds 2. The Buds Pro sound and look better than any others. However, I still prefer the Buds+ for one simple reason: the fit. The Buds Pro and Buds 2 are far less comfortable in my ears than the Buds or Buds+; there's just too much hard plastic pressuring my concha and making it sore over time. One additional note regarding 'certified refurbished' earbuds from Best Buy: they typically don't include the original normal sized ear tips. Best Buy seems to just throw those away and include only the large and small eartips that remain in the box. (this has happened on 2 different purchases of different models for me).

Okay the buds themselves looked to be newer or very close to it upon deboxing. When i got to the tips as many others have stated (earwax in the tips and they were most definitely used) idk if someone is not checking these thoroughly and just assuming cause the box is closed they come in that they aren't used. But most definitely they were used. Upon searching online for about 3 hrs i came to the conclusion you officially cannot buy the tips (exact ones used) anywhere. Even samsung sites people suggest purchasing from Amazon and getting foam ones vs. Silicone. Amazon does carry both types the most exp i seen was $30 for 3 pk of foam ones, least expensive with decent reviews $7.00. Upon looking at these however first thing you'll notice is the ones that are included have screens inside of the actual tips, other resellers who sell knock off ones do not have the screen inside. I am unsure how and if this will effect the quality of the buds. Back to the product itself. The buds i got both black and violet for $79.99 each so combined i payed $40 less then one pair of brand new ones so even with having to get new tips it still is worth saving $120 per pair as far as where i stand now. They come with a 90 day warranty where if there is some sort of malfunction etc (accidental damage not covered) they will fix it for you. You also have 15 days from the date of pick up to return if not satisfied. So far i am on the fence if i will be returning and purchasing the new pair instead. I did try another pair of tips i had and i cannot speak for the original tips cause they were used and wasnt putting these in my ears no way. But other pair of them not ones inc i noticed right away they do not drown out all noise as advertised being noise canceling. Once again dor $80 not horrible but if this is the case with the reg tips as well i would say that would be a deal breaker for me as that is the main reason i went with this model and not the blue colored sibling bud that was $50 less at $149.99 new and $59.99 certified refurbished. As soon as i got within range to my phone with the charging box i got a msg on my phone that they would like to pair and synch them to my device. Ive always been more of a traditional large stereo headphone type of person vs. Earbuds in the past but finding a good pair that has loud bass and drowns out excess noise is not easy to come by. These werent bad sound quality. I did have a slight hard time keeping them in a comfortable place in my ears also i would definitely worry about using while running etc. But again this is not using the original tips as i said the ones included have screens in the actual tip as well as the bud itself so perhaps that is the reason for sub-par sound quality and fit. I do question why Samsung does not sell replacement tips which you would assume they would or at least have some sort of company they work with the same not just search for one at your own risk. So if you're on a budget and have your heart set on samsung buds then i would say they are worth it just try to find the perfect tips and you will be satisfied.

wow! excellent working condition! the sound and functions is better than my buds plus. my buds plus is still amazing in its own rigths. i knew buying refurbished the rubber tips some complaned, ahead of time i bought from amazon Memory Foams Pro Active V2.0 Patented Silicone Memory Foam Ear Tips for Galaxy Buds Pro. when my buds pro arrived, there was no rubber tips installed, the black box containing the charging wire and extra rubber tips was never touched and in perfect condition, going to set them aside since i have to use my always connected to the outlet usb c charger wire with single rgb light color for charging my celphone and other usb-c devices. ok! now for the Memory Foams Pro Active V2.0 Patented Silicone Memory Foam Ear Tips for Galaxy Buds Pro i installed it and they sound amzing wow! wow! the sealed is excellent the bass is awesome the mids and highs are excellent this way better than my buds plus. the seal for the memory foam i dont hear nothing and i dont need to turn on the ANC on the buds pro.. im getting another 1 or 2 refurbished buds pro the silver and the lavender color... saved me alot of cash buying refurb...

Better anc than the galaxy buds live. Sound quality is noticably better too. The fit however is a hit or miss depending on ear shape as it can fall out if you move your head too much constantly

Really nice product, overall good sound, ANC, battery life and sound insulation. Little bit bigger so it mght be problem to fit them in ears.

The Samsung Galaxy Buds Pro are a great pair of true wireless earbuds, and the Geek Squad Certified Refurbished model is a great way to save money on them. They offer excellent sound quality, active noise cancellation, and a comfortable fit. Pros: Excellent sound quality: The Galaxy Buds Pro have a wide soundstage and rich bass. Active noise cancellation: The active noise cancellation is very effective, blocking out most ambient noise. Comfortable fit: The Galaxy Buds Pro are comfortable to wear for long periods of time. Long battery life: The Galaxy Buds Pro have a long battery life, lasting up to 5 hours on a single charge. Geek Squad Certified Refurbished: The Geek Squad Certified Refurbished model is backed by a one-year warranty. Cons: Expensive: The Galaxy Buds Pro are expensive, even at the refurbished price. Touch controls are not always responsive: The touch controls can be a little finicky at times. Overall, the Samsung Galaxy Buds Pro are a great pair of true wireless earbuds. They offer excellent sound quality, active noise cancellation, and a comfortable fit. The Geek Squad Certified Refurbished model is a great way to save money on them, and it's backed by a one-year warranty. Recommendation: I highly recommend the Samsung Galaxy Buds Pro Geek Squad Certified Refurbished model to anyone looking for a great pair of true wireless earbuds at a discounted price. They offer excellent sound quality, active noise cancellation, and a comfortable fit. Creative response: The Samsung Galaxy Buds Pro are the perfect earbuds for anyone who wants to enjoy their music without any distractions. The active noise cancellation blocks out all the unwanted noise, so you can focus on your music and nothing else. The sound quality is also excellent, with rich bass and clear highs. And the comfortable fit means you can wear them for hours on end without any discomfort. If you're looking for a great pair of true wireless earbuds, the Samsung Galaxy Buds Pro Geek Squad Certified Refurbished model is a great option. You'll get all the same features as the new model, but at a discounted price. So what are you waiting for? Order your pair today!