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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 1486 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.6 out of 5 stars

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Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers express satisfaction with the sound quality, price, battery life, comfort, and fit of the Geek Squad Certified Refurbished Galaxy Buds True Wireless Earbud Headphones. Many customers find that the sound quality is great, the price is reasonable, the battery life is decent, the earbuds are comfortable to wear, and they fit well. However, some customers have concerns about the ear tips not being included, the charging case not working properly, the volume not being loud enough, the packaging being different from the original, and some units being defective.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,486 reviews
  • Pros mentioned:
    Ease of use, Sound quality
    Cons mentioned:
    Charging

    Rated 5 out of 5 stars

    Sounds great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy install. I'm using them with my note 10. They paired up automatically in seconds. They sound great during calls and music . They range is not bad . I can be in a different room than my phone. Also I didn't have the problem people reporting that the charging case doesn't close with the replacement tips .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Earbuds 0 Great Price - BUT Bad Ear Tips

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are now my favorite earbuds. BUT, when they came they had earbud tips that would not fit in the case. Because of this, they would not charge. Also, the ear tips would come off and get stuck in my ear. I ended up buying generic Galaxy Bud ear tips on Amazon for $10. Now, the Galaxy Buds work and they are great with the generic tips. I think this was a stupid mistake on Best Buys part. They should have sourced better tips from the start. The earbuds looked like new and work great for me.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 4 out of 5 stars

    They work just fine. Takes a min to get used to.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earpieces are not factory pieces, so if you can over come the fact that the earphones wont charge with them on, then you will be fine... I wrap a rubberbinder around the case it puts enough pressure on the contacts inside and they charge up just fine. At almost half the cost, well worth the time.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Love them

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got them but I already love them! For being refurbished I was a little skeptical but so far they are very nice. The buds, case, extra ear pieces are all very nice. Sound quality is great too. And they actually fit in my little ears.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEST TO BUY

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best electronics I'm a Best Buy customer for more than? Well, I don't want to lie to you, 10 or 15 years all the time, the excellent staff, the electronics, the best quality.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Same Quality As Brand New!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ear buds came in about 3 days from order date. They came in original packing, inside of the original Samsung charging case, with charger cable, changeable buds, and the Samsung manual. I've worn these daily and they connect EASILY. I just ordered a pair for my husband. Dont pay full price for the same quality of the refurbished ones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!!! Really worth it.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really happy with my purchase. It works really well. Came in nice packaging and with all accessories. It synced right away and very easy to use. The sound quality is really good and provides crystal clear sound while making calls. There is no issue with the charging yet and the buds fit perfectly into the charging case without any trouble.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy has fixed the ear tip issue!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was sceptical when I was about to buy these because of the reviews but I placed an order anyway because this is a good deal even if I had to buy the ear tips. Right after placing the order for these galaxy buds I went to aliexpress and ordered ear tips for like 75 cents just to be sure. I received the galaxy buds yesterday and they came with the correct ear tips and ear wings. Review for the galaxy buds themself: They sound better than the airpods but not the airpods pros. These are comfortable and sound good for the price they are!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've always wanted Galaxy buds so when u saw that they were on sale I had to get them. I bought them knowing that they were refurbished but the ones I got were brand knew! The only thing is that you can tell by the box that they aren't sealed. They worked perfectly as well and sound amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying the hands-free "perk" of having this device. Great sound quality and awesome features. The added benefit is having the rechargeable box. I am very happy that I made the decision to buy this product.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good on 2nd pair

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice earbuds, had to order 2 pair because the first pair came very used and gross. These were refurbished but still.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Gorgeous

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful color, the quality of the sound is super really like them, my only concern is that they are a little bit slippery so be careful when getting them out of the case

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I Love it so much

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Refurbished Galaxy Buds True Wireless Earbud Headphones... Amazing sound and im so in love your divertido color im so happy

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great price, great quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great first impression. Quality is excellent on headphones. Case is also in very good condition.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Sounds great! Price was great! I purchased a new set and a GS recertified and the both work great!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Exelent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved them. and what I liked the most is that the battery lasts a long time

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use them when I am at work and working out they are perfect. No issues at all

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Unsanitary Earwax Nightmare During Pandemic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received my headphones in what was an obvious electronics return box. These are refurbished so not a big deal, I knew what I was ordering. I look through the box and all the parts except for the instruction packet are included. Still good. Upon opening the headphone case and beginning to put the rubber ear pieces, I noticed an odd orange crust around the speaker piece. Upon looking further, visible ear wax accumulation was over both buds and inside the case. I have never been so disgusted in my life. I almost put those in my ears. Do you have any idea how many germs can be found on an earbud and that it is highly and widely recommended to not share earbuds? Not to mention that we're in the middle of a worldwide pandemic. I am just utterly horrified that a major retailer would not disinfect and sanitize a previously-used-and-then-returned item, especially in this sort of situation. Then, I tried calling customer service to talk to someone about this and after navigating through a poorly set up phone system, I was told by an electronic voice that no one could speak to me and every time since, it's been the same story. I tried looking on the website for online support that I could talk to and could not find that info as well. My fiance ordered a set of the black refurbished version of these buds and his was in a box that had clearly never been opened and they work amazing, which only makes my experience that much more disappointing. And the worst part is I got a good deal on these and I know these are what I want, but how can I trust an exchange with another refurbished set after an experience like this??

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Very comfortable to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice piece of hi tech and very comfortable on the ears

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like New!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I forgot these ear buds were refurbished. They work perfectly. The case/ear buds are quick to charge. The only pitfall is that the ear buds are small and black which makes them easy to lose. *A note on the pictures: I've had these ear buds for a year now, so the case is scratched. However, it was not like that when I got them.

    I would recommend this to a friend
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