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Customer reviews

Rating 3.7 out of 5 stars with 128 reviews

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Expert reviews

Rating 3.9 out of 5 stars with 22 reviews

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70%would recommend to a friend
Page 1 Showing 1-20 of 128 reviews
  • Features

    Battery Life
    3 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    3 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Missing Medium Earbud tips

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    These came in the original box and packaging. It would have been nice if they would have put new tape on the box because when I opened the package the items were everywhere. These are missing the medium ear buds tips which seems to be the same issue as everyone else. Those should be installed on the buds and the extra should be in a box with the charger cord. This did come with the small and large. The tips and peace’s were clean

    Features

    Battery Life
    3 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great purchase.

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    Love the sound and fit. They look like they've never been used before.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disgusting!!!

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    |
    Posted .
    Owned for less than 1 week when reviewed.

    Very Disappointed with this. Haven't even used them yet due to the earbuds being full of ear wax and gross. Waiting to get new buds in to see if they even work. Even though its refurbished, you would have at least thought it would have been cleaned and the bud tips would've been replaced.

    No, I would not recommend this to a friend
  • Features

    Battery Life
    1 out of 5
     
     
     
     
     
    Connectivity
    1 out of 5
     
     
     
     
     
    Sound Quality
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Unusable, No Tips provided

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    I couldn’t try these out. They didn’t come with any earbud tips. I get that these are supposed to be refurbished but they are more like returned and resold. No one thought to re-take the box so when I opened the package the items were all over the place. The description says “includes s,m,l tips and I got 0 tips. On the plus side they do look clean I have pictures of what came in the box. I even removed the box cover to see if they were underneath.

    Features

    Battery Life
    1 out of 5
     
     
     
     
     
    Connectivity
    1 out of 5
     
     
     
     
     
    Sound Quality
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued BestBuy Client,
      To better assist you with this issue, don't hesitate to get in touch with our
      BestBuy customer service department at (888) 237-8289, available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.

      Reference Number: 1144510116
      Have a great day.
      ^Charles Samsung

  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Not professionally cleaned

    |
    |
    Posted .

    Only issue and big issue was hygiene. Was not expecting Certified refurbished to be unhieginic. I can see wax on earpins

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,


      Thank you for reaching out. We are saddened to know about your recent experience with your Galaxy Buds 2, as it wasn't cleaned properly. I understand how essential this is to have clean buds for safety and hygienic measures.


      Please click on this link for tips on how to to clean your Samsung Buds 2 properly. Just click the " Clean your Buds 2" section for some steps:
      https://www.samsung.com/us/support/answer/ANS00086123/


      should you need assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513


      Reference Number: 1144185838

      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Connectivity
    4 out of 5
     
     
     
     
     
    Sound Quality
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Ripped off

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    Purchased. What was refurbished?? Arrived missing the foam ear tips.

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Connectivity
    4 out of 5
     
     
     
     
     
    Sound Quality
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Not Refurbished? no, used merchandise

    Posted .

    Purchased this product following the description that says "Certified Refurbished". What I received was an open box, literally, with a broken sticky tape "seal" and a used set of earbuds. Totally disappointed with this experiencie. Certainly won't trust Best Buy again when they advertise a refurbished item.

    Features

    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    Pros mentioned:
    Design
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Good Product But Missing a Few Things

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    |
    Posted .
    Owned for less than 1 week when reviewed.

    Buds work great and look great. They come in the original box with the majority of the needed accessories. However, I say majority because mine did not come with a quick start guide or the medium sized ear tips. Had best buy send me another pair to fix this problem but that one also did not have the medium sized ear tips or quick start guide. This may be a problem for some since you need a proper seal on your ear canal to take advantage of the active noise canceling. That can be hard to achieve without the right fit. After talking to customer service about this issue they refunded me $10 for the missing accessories. Overall a good working product but without the right sized ear tips for your ear canal it may slip out and cause annoyance. Pictured below are the ear tips included and how it looked when I first opened the case out of the box.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Price, Sound quality

    Rated 5 out of 5 stars

    Refurbished does not mean low quality

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    The galaxy buds 2 are amazing. They are confortable, provide great sound, and thr touch/tap functions are convient and customizable. I struggled for a long time to buy these because they are so expensive, but when I saw that I could get them cheaper refurbished I went for it. I have been very happy with my decision. They worked great right out of the box. I was very happy I decided to buy them refurbished intstead of brand new/full price. I have had no problems.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Price

    Rated 4 out of 5 stars

    So far so good!

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    The ear buds are really good, thew work great, and the size is perfect for my small ears, cause its difficult to find ear buds that fit. The product was with the accessories but didn't include the original box. I think it worth it cause i save money and they work!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Missing tips. Use spares if you have them.

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    Missing silicone earbud tips as mentioned by others. Strangely, I received 2 large, 1 medium and 1 small as shown in attached photo. I was about to return from not wanting to use a small and medium tip but I remember I have lots of spare tips from other earbuds. Tried them and it fits fine on the earbuds. I used the earbud fit test to confirm fit in my ear. Connection to my Galaxy S21+ was seamless. It even prompted to update the firmware. Very happy that I bought it as this price.

    Features

    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Good condition

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    Looks brand new and works perfect. But came without the eartips.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good purchase at an awesome price

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    Samsung buds2 turned out ok. Not too dirty or anything as my first used purchase earlier. Only complaint is missing eartip. Supposed to have three pairs - it came with two. Otherwise earbuds work good. No issue that I have observed. Almost like new

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    These buds are a good value.

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    The Samsung earbuds are pretty good earbuds but I like my Alexa Buds better. You can get enough bass out of them if you tweak your eq settings but out of the box they don't really have enough bass for me. They do look nice and it's nice that you can sit them in the case on a wireless charger.

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great samsung addition

    |
    |
    Posted .
    Owned for 1 month when reviewed.

    These buds are well made and gets the job done. Battery life is great and the sounds quality is balanced. Low to no connection breaks from a good distance from my phone and smart watch.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Works great after replacing missing ear tips

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    |
    Posted .
    Owned for 1 month when reviewed.

    Refurbished Buds worked great....after I bought ear tips for it. It shipped with no ear tips. No mention in item description that some parts may be missing. Contacted BB Customer Support. They said I could REPLACE the item or get a refund at my local BB. Local BB had no openbox replacements on hand so said can only get a refund of what I paid for them. Would have to pay price difference between what I paid and full price of a new set of Buds. Decided to keep the Buds and bought some after market air tips.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Buds2 is very good but check for missing parts

    |
    |
    Posted .
    Owned for 1 week when reviewed.

    I already have a Buds2 and bought this as a backup. The buds2 came with the small eartips and large eartips. I didn't get the medium eartips, which fits me perfectly. So check your item and missing parts as soon as you get it.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Connectivity
    5 out of 5
     
     
     
     
     
    Sound Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Missing parts

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    |
    Posted .
    Owned for less than 1 week when reviewed.

    Ear buds, and case were both in impeccable condition. However, first pair I received came with just large and small ear tips for a white pair. I ordered a second pair. This one came with black tips but again mssing the medium size which is what works best for me. Disappointing that these would not be listed as missing or replaced.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    2 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi BbuyShoper!

      Thank you for bringing this to our attention. I see you are having some concerns with the ear tips of your Samsung Galaxy Buds2 True. We sincerely apologize for what inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. For future reference, let me share this link with you on the different models of our Galaxy earbuds:

      https://www.samsung.com/us/mobile/audio/all-audio/

      For additional assistance, I’m including the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144267135

      Thank you for choosing Samsung!

      -Remie Samsung

  • Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Good buds, misleading advertising

    |
    |
    Posted .
    Owned for 2 weeks when reviewed.

    The buds work as desired. That said, they are advertised as coming with tips and charger. As others have notes they do not. When i reached out to beat buy, i was directed to a store. All they would do is return. Reached out online and was given a credit. They need to remove the misleading information.

    Features

    Ease of Use
    2 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Connectivity
    4 out of 5
     
     
     
     
     
    Sound Quality
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Okay

    |
    |
    Posted .
    Owned for 3 weeks when reviewed.

    Everything seem to be in the box. Seem to be ok no ear wax. Audio is nice, when put in both ear buds I could hardly hear my surrounding.

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Connectivity
    4 out of 5
     
     
     
     
     
    Sound Quality
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
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