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Customer Ratings & Reviews

Your price for this item is $999.99

Customer reviews

Rating 4.2 out of 5 stars with 28 reviews

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79%
would recommend
to a friend

Customers are saying

Customers love the new condition of the Geek Squad Certified Refurbished Galaxy Note9 128GB (Unlocked) as it arrives with minimal scratches. However, some customers have raised concerns about the phone's tendency to overheat while gaming or browsing.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-28 of 28 reviews
  • Rated 5 out of 5 stars

    Very nice cell phone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Note 9 works great. Big beautiful screen, lots of features and plenty battery power.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent phone and ultra slim!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I highly recommend it! it is a smart phone, modern and has several good technological functions!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone my wife loved it and as off an open box it looks brand new

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing phone at an amazing price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the refurbished one. Looks and work like a brand new phone. Totally satisfied

    I would recommend this to a friend
  • Cons mentioned:
    Color

    Rated 1 out of 5 stars

    Wrong color

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered lavender and recieved blue. Refunded at store.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life, Heating issue

    Rated 3 out of 5 stars

    Great phone but...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received my phone it's a great looking phone until battery life runs out too quick. I had to charged my phone 4 times in the last 3 hours. Phone gets really hot while playing or surfing with it.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not what I expected

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered the exact same phone just different color and it looked nice but suddenly when I was using the phone to make some calls I realized that the speaker of the microphone didn't work, I tried blowing the mic and looking up for procedures I even called the store where I ordered and they said that they were not able to do anything. The phone was pretty expensive to not work properly,

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't buy !!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a refurbished note 9, recieved in 5 days after purchase , I opened the stylus didn't sync ,and the software keeps rebooting the phone, took it to the store, and solution was easy....money back and buy a new one ,this is junk !! I Lost $40 in changing my number on a new device...and nobody cares not best buy or geek squad. !!!

    No, I would not recommend this to a friend
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