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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 151 reviews

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63%
would recommend
to a friend

Customers are saying

Customers are delighted by the sound quality and fit of the Geek Squad Certified Refurbished Gear IconX Earbud Wireless Headphones – 2016 Edition, finding them easy to use and compatible with various devices. However, many customers reported issues with battery life and connectivity problems. Some also mentioned challenges with the controls and charging process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 151 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    It is not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good but I think the price is too expensive.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Battery not strong enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Synch with galaxy s6 with out problem but battery life is too short.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Unfortunate Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these with high hopes of them working well and being all cordless. My expectations were for them to work, work while I work out and not fall out, and to be able to have a conversation with someone and for me to hear them and them to hear me. In all but one of these departments, it failed horribly. Personally, I'm a huge Samsung fan. I used all of their Galaxy phones, I've used their tablets, have had great experiences minus the software end of things.... But these. The only thing that's good about them is that they come with adjustable sizes so they fit in your ear. But they have issues staying paired. They have low battery life. The microphone is TERRIBLE. I hate to be the one to leave a review but I hope their next iteration lakes a lesson in functionality... :(

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Weak sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to try out the headphones and was sad to find out that they just don't cut it, as cool as they seem the sound is weak. It lacks bass and headphones and Samsung phone don't communicate, so the volume may be maxed out on the headphones but not the phone and vice versa.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Decent earpieces

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is short, even when stored in the charging case

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, battery charge doesn't last very long though

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Only complaint is battery life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these on the wall of the day for $150 off great deal the only complaint I have is the battery life is not long at all maybe two hours but it has a charging case that doesn't take too long to read chargers them I like that

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Don't buy these!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are junk. The sound isnt very good. I have a hard time getting them to work properly. The right side isn't working at all now and when I try to connect to my Galaxy 8+ the left side says you must "put the main earbud in to use it's functions" the main ear bud is in my ear it's just not working. seems wierd to never turn these off. I don't like the touch pad, sometimes I just move my hair and the music pauses. I guess I'll look for a fix online so I can try to get used to them but I wouldn't recomend them I will likely go back to my old non samsung ear buds. It's a shame because I typically like all samsung products. This one failed me.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    just ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    can be difficult to stay in your ears while working out. connection is lost if they are not in properly. The idea of being completely wireless is great but I think there is a ways to go to perfect these types of earphones.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    These are 100% worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is loud and clear, they stay charged for a good while and if they die they can be recharged in the case on the go. I love these headphones and they are absolutely worth every penny.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are nice and very handy. Buy it for convenience not for sound, its not bad but cannot match the regular headphone. I use them a lot, battery last about about 3+ hrs which is descent.

    I would recommend this to a friend
  • Cons mentioned:
    Charging

    Rated 1 out of 5 stars

    Still obviously defective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This review is more about "Geek Squad Refurbished" than the product. The earbud arrived with no documentation at all and one of the buds did not work. When placed in the charging case, only one bud charged unless the case was very firmly squeezed closed. The only more obvious defect would have been if one earbud was missing. Returned them to the local store which was quick and easy. "Refurbished" was the big disappointment.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Read so many bad reviews, but I think these things are freaking awesome. Using them is easy and they stay put!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great deal on wireless headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these as a deal of the day and couldn't be happier. Easy to use and has built in memory. Great buy!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great set of earbuds.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a set for myself and my son fell in love with them. Bought a second pair so he could have his own.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent product!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound and quality at a great price!! Only complaint is that my ears are a bit too small.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    beat "true wireless" earbuds out there!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was looking for something low profile and truly wireless. these did it! great sound and quality!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these while at work (construction). Just what need. Very low key and they sound great!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    True wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best so far that I have bought. However, battery life is not that of its competitors.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Samsung Wireless earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most amazing there are no cords. Battery life is not to bad. I would recommend them.

    I would recommend this to a friend
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