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Customer Ratings & Reviews

Customer reviews

Rating 3.5 out of 5 stars with 151 reviews

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63%
would recommend
to a friend

Customers are saying

Customers are delighted by the sound quality and fit of the Geek Squad Certified Refurbished Gear IconX Earbud Wireless Headphones – 2016 Edition, finding them easy to use and compatible with various devices. However, many customers reported issues with battery life and connectivity problems. Some also mentioned challenges with the controls and charging process.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 151 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the refurb ones at 75% off the original price. Work and sound great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent wireless headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These truly wireless headphones have great sound quality.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Great idea

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great idea, but the ones I received kept disconnecting. They were difficult to update.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality sound from Samsung. This is a fantastic Samsung product

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item for a price..it works well on my samsung galaxy 7 edge..

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was excellent battery life was ok but this tech is still new

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great wireless experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earbuds that work with all my devices. I use them everyday.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    No good at all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They last only about an hour when listening to music, You have to shove them to far in the ear to be able to hear. Within two weeks the right ear piece quit working. I got them for a great price, but I would not waste $200 on them. Very disappointed with Samsung on these, there products are usually better then this.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Only good for androids

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have an iPhone and this works but most of the features are lost as I cannot get the appropriate app on the iphone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    terrific headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    volume could be a bit louder other than that they are great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Speakers for large ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They just need to send the right parts with the earbuds and instructions on how to use them

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Nice Earbud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice Earbud. These works fine if you have Samsung phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headset. long battery life and quality too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    These ear buds are frear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my son for when he's driving and exercising.He loves them!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the easy setup and the comfort in using them

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too small for my ears and hands

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While this product may be ideal for those with a narrow ear canal, I found that the earbuds would not stay put. And every time I tried to adjust them, it activated the Samsung tutorial for the earbuds. Quite frustrating, as I had high hopes if using these for my workout. But unfortunately, my large canal and hands were not an optimal fit for the device.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Bad battery

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not hold battery and ear pains and not sure when it connects

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Good deal, but ok headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery seems to be not able to hold charges... sound is ok.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great wireless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these when I work out or when I do my jogging and they do the job great

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Do not purchase these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a design flaw in the hardware and firmware that continiously drains the headphones and the battery charging case as soon as you unplug these from a pwer source. THERE IS NO WAY AROUND THE CONTINIOUS DRAIN!! Whether they are docked in the case or not.

    No, I would not recommend this to a friend
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