Customer Ratings & Reviews

Issues with 1st purchase: • Ordered. Arrived poorly packed, no protection from impact • The mutli touch on trackpad is not working. Which makes the already dubious prospect of using Windows 8 on a non-touchscreen device even more daunting. Not acceptable even for a Windows 7 machine. It only works as regular trackpad, single touch. Also, cursor jumps when I'm not even touching trackpad. • More alarming - there are squiggly black lines on the screen, almost like thin Etch A Sketch lines looking like you'd imagine hairs would appear if they were somehow trapped in screen. • No Samsung software ("easy" settings, etc) Before making purchase was told by Geek Squad & Samsung representatives that Samsung refurbishes these, not Best Buy. I go to Best Buy store, return it, order another one. The new one is worse- • ALL the same issues as 1st machine, plus: • Windows partition has been shrunk to 39.9GB • Recovery partition is gone (cannot restore or refresh Windows without it) & in its place there is a 900 GB partition. Someone installed Windows 7 on here, then wiped it leaving this big partition?more circumstantial evidence for this… • Secure Boot is off, even though Microsoft insists all Windows 8 machines ship with it enabled. Other UEFI settings have been changed • backlit keyboard doesn't work, except for Wireless key, Mute key & FN LOCK key Back to Best Buy. I talk to Samsung rep instead of Best Buy folks. He looks it up in system- it has never been serviced by Samsung. We agree that Geek Squad didn't do a darn thing with it either. Except stick it in a cardboard box & ship it. We get on phone with Samsung. Arrange for me to ship it to Samsung for repairs; they take detailed notes on what's wrong. I ask repeatedly for phone rep to verify what he is telling me- that despite this being refurbished I have a full Samsung warranty. He assures me this is the case: I have a full 12 month + additional 3 month warranty, just as if I had bought machine new. They will repair laptop, he explains, & if that is somehow not possible will replace it with machine of greater specifications & value. I am happily surprised; feel satisfied that Samsung is taking care of customer despite Best Buy's incompetence & indifference. I get it back. Things are fixed, except • trackpad is not very responsive. I've used store models of this machine that worked better • overall performance seems slower than before • there is a blank (0 KB used; 0 KB available) "E:" drive which Samsung rep assures me should not be visible. • the backlit keyboard still doesn't work, except for the three keys noted above SO, per Samsung phone rep I install Samsung software updates. No improvement. I restore to factory settings. No improvement. I run all Windows updates (so many !) & no improvement. I send back to Samsung. Get back after second repair. New keyboard installed. Has Windows 8 key, instead of old Windows 7 key so it's obviously new & that's nice. After repair, the trackpad replaced with keyboard works much more smoothly. Great. Other keys also have backlighting but now those three keys F6 {Mute} F9 {Wireless} & F12 {Fn Lock} & a little less noticeably the CAPS LOCK key always remain fully backlighted unless their corresponding features are disabled, even when I manually reduce lighting or when the auto sensor does! The other keys dim, these don't. I can even dim other keys all the way to Dark (off) & yet those keys remain fully lit. So those function keys with separate indicator lights always stay fully backlit unless I disable their corresponding features as follows: F6 {turn off Mute}, F9 {turn off WiFi & Bluetooth} F12 {turn off Fn Lock} & CAPS LOCK {turn off CAPS LOCK} The ambient light sensor in general tends to choose all on or off for the auto-lighting. The documentation regarding ambient light sensor control on Samsung site & included in laptop's built in "Help" is all out of date. So I GOOGLE the problem. It is a known issue with users. Known in this review of a slightly earlier or slightly different model - http://www.mobiletechreview.com/notebooks/Samsung-Series-7-Chronos.htm & Known by these three customers on Samsung's own site - http://answers.us.samsung.com/answers/7463/product/NP700Z5AH/samsung/questions.htm So I call Samsung to report bug or see if it can be fixed. (It was not an issue on the first unit I got from Best Buy, so I was expecting it could be fixed.) I am surprised to hear it's not a known issue in their database. I try getting it added as a known issue as courtesy to Samsung & customers & even that is an enormous hassle!) I am told to go online. I go live chat,told to Windows Refresh, & later to Samsung Restore. I explain this will not resolve issue - that I have done all this before. I am told Samsung procedures insist I must do all this before a bug report can be filed. So I perform both steps. Neither resolve issue. This is now middle of 5 hours that day between phone service & live chat just trying to find out if this can be fixed or not.  After Restore the multi touch on trackpad isn't working, & only backlight keys that work are those 4function keys- & only when their functions are enabled. This means Samsung has shipped me a PC which out of the box does not have a Recovery partition that matches the C drive; that means using provided Restore feature "restores" machine to state that is not fully functional nor purported "factory settings" !!! The trackpad driver wasn't even installed. After running Samsung Software Update the trackpad works properly, & all the keys light up but the ambient light sensor no longer adjusts keyboard brightness. .After running all Windows updates, light sensor will dim keys (except for persistent function keys which also have an indicator light - they remain fully lit) & I am able to adjust the keyboard but still Wireless key & other three stay backlit even when all other keys are off.Te ambient light sensor is sporadic, & when it does work tends to either go all on or all off. So those function keys with separate indicator lights always stay fully backlit unless I disable their corresponding features as follows: F6 {turn off Mute}, F9 {turn off WiFi & Bluetooth - not very practical for a laptop!!!} F12 {turn off Fn Lock} & CAPS LOCK {turn off CAPS LOCK}.  Speaking with a supervisor I am told repair has been escalated to Executive Customer Relations. Next day I get a call from a ECR rep asking me to email. I email & rehash all these troubles & after a couple of messages where my questions go unanswered he tells me: "Your unit is a refurbished product from Best Buy & does not come with Samsung Warranty. We apologize but you will need to contact Best Buy for resolution." I reply that this isn't acceptable and believe Samsung needs to honor documented guarantees. I ask whether I should expect replacement unit or UPS Shipping label so I can send my unit in for repair again.  He never replies; he just ignores me. To Best Buy location yet again to see Experience Sales rep. He calls ECR. I explain to rep I'm at Samsung Experience shop with Sales Rep.  She tells me I have no warranty because I bought it refurbished from Best Buy & therefore repairs /replacements are not covered! i explain all this yet again. I insist Samsung needs to honor what they promised. Finally I have to suggest what a bad job she is doing as a Customer Service rep (a field I have worked in) & she puts me on hold & comes back & suddenly tells me I have a 3 months, repair-only warranty. I express shock that after insisting I have no warranty, she will come back with a 3 month (repair-only) warranty only after I state how I would lose any customer service job I held with this kind of service. We are not negotiating my warranty; I am due what I was told I would get- the 12 month + 3 month full warranty for repair & if not possible then replacement. She tells me she was just clarifying & that my warranty is only 3 months but then adds if Intelisol says it can't be fixed I MAY be due an "accommodation."  This is all ridiculous. But she's presumably just doing her job as she's been trained to do, so I get my new transaction number, she emails me a UPS Shipping Label, & I thank her. I call Intelisol directly to relay repair issues to them. They ask I email a brief summary. I do so, after going yet again to the UPS store 5 days ago to send this back to Texas yet again for repair. Machine has been with Intelisol since yesterday morning, per UPS, but I have no status update from them (My latest service request doesn't even show up on my account page at Samsung's poorly designed website. My last one didn't either. Makes it very difficult to follow repair progress) so I email back. I am told it has yet to be assigned to a technician. Who knows what will be wrong when I get it back. Maybe it'll work right. Sunday I wrote a descriptive email of my experience at the request of the helpful Sales rep, who wants it so he can forward it to his VP. I have yet to hear back regarding that email. I advise against purchasing anything supposedly refurbished by Best Buy.. Nor would I advise buying anything from Samsung, except maybe a new TV. If anybody asked me if they should buy a Samsung laptop (or phone) I would say, resoundingly: no. & if anyone asked how dealing with Samsung is, I would laugh (or maybe cry). Best Buy twice shipped me laptops in complete disrepair. Samsung put me in a position where I am unable to return it to retailer, by guaranteeing me the 12+3 month warranty & trying to back out of it. Together, they have put me line to have thrown away over $900 on a malfunctioning unreliable laptop which well over a month after purchase I haven't even had an opportunity to use.

Exactly what I was looking for in my price range. The touchpad is finicky, but can be slightly improved by downloading Samsung drivers. I'm able to play pretty demanding games on high to ultra settings

First. I've never actually left a review for a product. But with the worlds crappiest laptop...I felt compelled. Do not by this computer if you plan to have more than 1 program open at any time. Do not buy this computer if you plan to use it for work. It will fail you more than 50% of the time and probably take 5 years off your life expectancy. Do not plan on consistently being able to connect to any wifi source. Use a 10 year old laptop or a garage sale laptop for that. You'll have better luck. And yes I'm computer savvy and own about 20 laptops that I maintain for work and employees. I wish I could even use the laptop to write this review...unfortunately it's tooooo slow even for that. My iphone is about a cagillion times faster. I'm the bad guy for being attracted to its design, large screen and good looking specs on paper. Been struggling with her for almost a year now. Geeksquad will not be able to help you. Run as far away from this laptop as possible. Even if you don't like running....RUN. When I get a new laptop I will run this over repeatedly with a truck and send it back to samsung with a note that I've improved their laptops functionality*. Do not buy this computer. I am doing you a favor. If you like being able to reliably send and receive emails, do Not buy this laptop. If you like to work and not deal with constant freezing...do Nor buy this computer. It is horrible. Bestbuy and samsung won't be able to help you. Friends and family may leave you when they see the anger this computer causes you. If you are still reading this....WHY??...RUN. Save yourself the money and aggravation. Get any no name cheap laptop available, they'll all run circles around this Lump

This pc can play tons of demanding games, AND it looks like it is compatible with the nvidia shield :D ( I don't have it )