Customer Ratings & Reviews
- Model:
- HW-Q990B/ZA
- SKU:
- 6505166
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the HW-Q990B soundbar's exceptional sound quality, encompassing the Dolby Atmos experience and impactful bass. Many appreciate its ease of setup and use, along with the impressive volume output. However, some users have reported connectivity issues and problems with the rear speakers cutting out intermittently.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Mind blowing!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, just wow. Way worth the money I’m glad I pulled the trigger!
I would recommend this to a friend - Pros mentioned:Sound quality
Crisp clean sound.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All i can say is amazing! What a great purchase. Definitely recommend!
I would recommend this to a friendBrand response from Samsung
Posted .Hello Great,
Thank you for purchasing our top-of-the-line Samsung 11.1.4ch HW-Q990B Soundbar with an industry first Wireless Dolby Atmos and DTS:X bringing you 3D true surround sound.
To set up and use Samsung's Auto EQ feature which is exclusive to the HW-Q990B, follow these instructions.
• Subwoofer should be placed with a minimum of 3” (8 cm) clearance from each side to the nearest boundary.
• You must keep the room as quiet as possible while operating the Auto EQ tuning.
• Do not use any buttons until the Auto EQ tuning is complete.
• Auto EQ tuning takes about 2 minutes.
• During Auto EQ tuning, there is no sound from the Soundbar’s main unit and rear speakers.
1. Press the (Sound Control) button until Auto EQ is selected.
2. Press the Up/Down buttons to select Tuning, and then press the button.
3. Tuning will start, and the progress appears in percentage.
‒ To cancel tuning, press the Up, Down, Left, Right or button, and then press the button to confirm.
‒ If the tuning is failed, LED blinks in red.
‒ If the tuning is successful, LED blinks in blue.
This will use the microphone (it only listens for frequencies) mounted in the subwoofer to detect and correct for sound caused by the room dimensions.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
Best sound bar in the market!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Immersive Atmos experience, great center channel (an issue on LG Soundbars). Working well woth LG eArc. No disconnecting issues like other are users experiencing
I would recommend this to a friend- Pros mentioned:Sound quality
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This bar is a powerhouse of sound and the atmos sounds great
I would recommend this to a friend - Pros mentioned:Dolby atmos
Great sound!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This soundbar meets all my needs. The dolby atmos is amazing!
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loud ! Sounds great you can really feel the sound separations
I would recommend this to a friend - Pros mentioned:Sound quality
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good and works as expected.Shipping was fast and om time
I would recommend this to a friend - Pros mentioned:Sound quality
Greatest Sound Bar I Have...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sound of this Bar is NOTHING Short of Fantastic...Thank You...
I would recommend this to a friend - Pros mentioned:Sound quality
Sattelites could be louder
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great but the sattelites are weak, they could be much louder.
I would recommend this to a friend - Pros mentioned:Sound quality
Samsung soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's going to get loud,very loud. Paired with Samsung s95
I would recommend this to a friendBrand response from Samsung
Posted .Hi Karl65,
Thank you for purchasing our top-of-the-line Samsung 11.1.4ch HW-Q990B Soundbar with an industry first Wireless Dolby Atmos and DTS:X bringing you 3D true surround sound. Your soundbar system is engineered with 22 speakers immersing you in sound.
When you are enjoying Dolby Atmos content, try using the industry first Dolby Atmos over Wi-Fi, skip the HDMI cables for a cleaner look.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
- Pros mentioned:Sound quality
Bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking well made good sound syncs with tv well
I would recommend this to a friendBrand response from Samsung
Posted .Hi John,
Thank you for purchasing our top-of-the-line Samsung 11.1.4ch HW-Q990B Soundbar with an industry-first Wireless Dolby Atmos and DTS:X bringing you 3D true surround sound. Your soundbar system is engineered with 22 speakers immersing you in sound.
When you use SpaceFit Sound+, your soundbar will automatically calibrate sound and enrich bass to adapt to your space even if you aren’t using a Samsung TV.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions
- Pros mentioned:Sound quality
Samsung Bluetooth
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These speakers are amazing sound quality is amazing.
I would recommend this to a friend - Cons mentioned:Connectivity
Sad !!!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have a new TV and paid a lot for it and I bought the matching sound bar to have no issue , both under three months old and they loose connection all the time . So much for Q-Symphony and much less Dolby Atmos .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello KevinR,
Thank you for sharing your review of the HW-Q990B Soundbar. I am sorry to see that you are experiencing this issue with your Soundbar.
Please contact Samsung Customer Service, we are here and happy to help you. Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Pros mentioned:Sound quality
Its good, but not great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its very loud and compatible. I like the surround fearure. The atmos effect is very minimal. Overall, it needs more base. Dont buy this at full price. Id only buy it if it was on sale. The build build quality is great though.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Bralliartscott,
Thank you for sharing your experiences with the HW-Q990B Soundbar. Your feedback is critical to us in our pursuit of bringing you the best audio products.
You can manually optimize your audio experience by pressing the SOUND CONTROL button (which looks like a gear), you can set the audio function such as Auto EQ, Spacefit sound, AVA, Voice Enhance mode, Night mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons.
When you press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “Standard”.)
By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. The desired item can be adjusted using the Up/Down buttons between -6 to +6.
By pressing the CH LEVEL button, you can adjust the volume of each speaker such as Center level, Side level, Wide level, Front Top-level, Rear level, Rear top level, and Rear side level. For your Surround Speakers, select Rear level, Rear top level, or Rear side level, and then use the Up/Down buttons to adjust the volume within a -6 to +6 range. This will improve your overall Dolby Atmos experience as it you can increase the volume of the Atmos channels above the rest.
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Solutions
- Pros mentioned:Sound quality
Really Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Why? Why me? Honestly I am not gonna lie, this is hands down the best sounding sound bar period end of story!! But I have random speaker cut outs, it's either the sub woofer or the bar itself. I have repositioned both of them, set all settings to default and even reset the sound bar to factory defaults. The random disconnects still occur! I've scoured the internet, Samsung forums, Reddit, etc, no resolution. The random speaker cut out kills the whole experience! The only thing I notice that's different is right around where the HDMI connects to the sound bar is pretty warm. Like, really warm but not hot? Could it be mine was defective? I don't know. After trying so many different soundbars and being mostly disappointed with them (also returning them to Best Buy) I finally found what I was looking for and this issue pops up! Why? Why me?!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Anthony,
Thank you for purchasing the Samsung HW-Q990B Soundbar and sharing your experiences with the subwoofer and soundbar cutting out. This is definitely not the product experience we want for you.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you so we can work together to make this right.
~Samsung Solutions
Subwoofer surround speaker disconnects
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 weeks the subwoofer and left surround speaker disconnected. After multiple attempts to reconnect…spent $129 for a Geek Squad tech to visit my home to diagnose the problem. The tech said there was an issue with the soundbar that he was unable to fix and that I could return for a refund. Replacement was not an option as the soundbar was no longer in stock at Best Buy. Very disappointed with both Samsung and Best Buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SteveO,
Thank you for purchasing the Samsung HW-Q990B Soundbar and sharing your review. This is definitely not the product experience we want for you.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to make this right.
~Samsung Solutions
manager
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the bass did not seem to be loud and it cut out on twice. once is when i muted it and then unmuted it did not go back to the volume level i was at. it did not perform like all the reading said it would.
I would recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for purchasing the Samsung HW-Q990B Soundbar and sharing your review. This is definitely not the product experience we want for you.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to make this right.
~Samsung Solutions
Great system among a very competitive group.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This complete system provides for a great cinema experience. Tweaking the placement of the rear speakers may be required. No the deepest bass.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Larry,
Thank you for purchasing the new HW-Q990B Soundbar and taking the time to leave a review based on your experiences with the unit.
There are a few tips you can try to optimize your soundbar.
To improve your audio experience, you may want to try the built in Auto EQ feature, exclusive to the Q990B Soundbar this year. Samsung’s Auto EQ Technology uses a microphone mounted in the subwoofer to detect and correct low-frequency response peaks caused by the room dimensions and the subwoofer location. The result will be a more neutral overall low-frequency response.
Press the SOUND CONTROL button (looks like a gear) to access the setting items such as Auto EQ, Spacefit sound, AVA, Voice enhance mode, Night mode, Sync, Surround speaker mode, Virtual. The desired item can be adjusted using the Up/Down buttons.
Alternatively, you can press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons.
Hopefully this will help you enjoy the new soundbar even more than you already are.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.
~Samsung Solutions
- Pros mentioned:Sound quality
MarkJ
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok great sound when it works. Have to reset the sound bar most of the time. Going to call tech support soon.
I would recommend this to a friendBrand response from Samsung
Posted .Hello MarkJ,
Thank you for purchasing the Samsung HW-Q990B Soundbar and sharing your review.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
~Samsung Solutions
Overrated
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no idea why people like this product so much. The sound is clear but its not full. The bass is completely lacking. The lower frequencies are so weak that I thought something was wrong with my hearing. If you want something that feels “cinematic” then go with the JBL 1300X. You will NOT be disappointed in the boomy bass that product carries. Unfortunately Best Buy doesnt carry it but you can try elsewhere. Its worth it. I promise.Also, the set up was cumbersome. Dont waste your time or money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello HueyKing,
Thank you for sharing your thoughts regarding the audio quality of the HW-Q990B Soundbar. I am sorry to see that you are not fully satisfied with your purchase.
To be able to set up your Soundbar to take full advantage of the 11.1.4 channel system, download the SmartThings app. This will allow you to control your Soundbar's volume, inputs adjust the channels, and even fine-tune the 7-band EQ.
To be able to adjust the bass, use either the SmartThings app or push up the WOOFER button on the Soundbar remote. You can also press TONE CONTROL which will allow you to adjust the TREBLE or BASS levels between -6/+6.
Press the SOUND MODE button on your remote, and then select the desired sound effect by choosing STANDARD, SURROUND SOUND, GAME, or ADAPTIVE SOUND. If you are wanting a full cinematic experience, use SURROUND or ADAPTIVE Sound Modes as these will allow for your content to send the proper channels to the surrounds.
Additionally, make sure that you are using either Bitstream, Auto or Pass-Through for your Digital Audio Modes on your TV. If you are using PCM this will reduce your overall experience because it will not properly send the audio to all of the correct channels.
Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
~Samsung Solutions