Customer Ratings & Reviews
- Model:
- HW-Q990B/ZA
- SKU:
- 6505166
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the HW-Q990B soundbar's exceptional sound quality, encompassing the Dolby Atmos experience and impactful bass. Many appreciate its ease of setup and use, along with the impressive volume output. However, some users have reported connectivity issues and problems with the rear speakers cutting out intermittently.
This summary was generated by AI based on customer reviews.
Monster
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can take some time to get the settings and set up in your room properly but once done you'll be more then satisfied. This product is a monster. Very pleased couldn't be happier
I would recommend this to a friendOverall good soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Almost perfect for what I needed for a soundbar just lacking those deep base that I was expecting for a pricey soundbar.
I would recommend this to a friend- Pros mentioned:Sound quality
Connection issues, poor bass.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer frequently disconnects and reconnects. Regardless of location. We had It 10 ft away from the sound bar then moved it next to the sound bar still has issues. When it’s working it’s good for movies but this sound bar isn’t ideal for music. I would not recommend this sound bar. Another big downside is that some of the features such as alexia are not available unless you connect it with a Samsung tv. I was looking to buy the Sonos arc but the sales associate upsold this as better quality sound and higher value, it really did look great in the magnolia room. I wish we stuck to our research and purchased the other or experienced the issues during my return window. On the other side the pros are nice rear sound.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JT2018,
Thank you for purchasing the Samsung HW-Q990B Soundbar and sharing your review. This is definitely not the product experience we want for you.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to make this right.
~Samsung Solutions
Samsung 990b
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best soundbar ive ever owned…..the sound stage is amazingly great which i peared with the samsung s95b 65 inch….
I would recommend this to a friendGreat System
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Sure do appreciate great sounding movies in my own living room!
I would recommend this to a friend- Cons mentioned:Connectivity
STAY AWAY!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage system. Hardly stays connected, if you can get it to connect at all. Supposed to connect via eArc/Arc but it doesnt. Tried several HDMI cords to no avail. Will only connect via wifi and then it disconnects from tv for no reason. returning it tomorrow for refund and going with something else. Samsung has really gone downhill lately. Support from them is non existant as well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for your review of the HW-Q990B Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you soon.
~Samsung Solutions
- Pros mentioned:Sound quality
Great sound with a fatal flaw
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Why 2 stars? plagued with the commonly reported intermittent subwoofer cut outs even with the subwoofer less than 3 ft away and no wireless router within 40 ft of it. Previous Vizio sound bar that was a fraction of the price did not have an issue with the wireless subwoofer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for taking the time to leave a detailed review of your experiences with the HW-Q990B Soundbar. I'm so sorry that your soundbar is having connection issues with your subwoofer.
Please know that we are here and happy to help. So that we can best assist you, contact Samsung Customer Support via
1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.
We look forward to hearing from you and working toward a solution.
~Samsung Solutions
Nice sound quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent voice, but unfortunately it was too much for my small room. So have to return it.
I would recommend this to a friendSound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it!! Works great. My boyfriend is very happy with his giant tv and fancy sound bar.
I would recommend this to a friendHW-Q99OB
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing!!!! Did my research, worth the money!!!!!! No problems connecting.
I would recommend this to a friendGreat sound bar...so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar is good overall, a little to big but not terrible.
I would recommend this to a friendTim M
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best sound bar for my application! Sound is amazing.
I would recommend this to a friendBest soundboard and home theater
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best home theater I have ever had. Better than Sony HT 9
I would recommend this to a friendYep
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds good. Looks good. Jjjjjjjjjjjjjjjjjhhhjhhhhhh
I would recommend this to a friendSamsung 990b
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rear left surround stopped connecting with soundbar after the first few days All the resets in the world did not work, very disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for purchasing the Samsung HW-Q990B Soundbar and sharing your review. This is definitely not the product experience we want for you.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to make this right.
~Samsung Solutions
Didn't work
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.left surround kept dropping and the surround sound wasn't that impressive. It seemed like everything was coming from the soundbar even after raising levels on the app.. I really wanted it to work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Roma13,
Thank you for purchasing the Samsung HW-Q990B Soundbar and sharing your review. This is not the product experience we want for you.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
So that we can better assist you, please reach out to Samsung Support via:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
~Samsung Solutions
Rear Speaker Failure
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The rear speakers have been cutting out since I first installed the system. The blue status light would flicker to indicate that they are not connected. As a result, the sounds would cut out during movies. After much research learned that the issue appears to be due to an inadequate wifi antenna in the rear speakers. Returned the system and hope it will be corrected with future builds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Fairport246,
Thank you for your review of the Samsung HW-Q990B Soundbar and for sharing this experience that has caused you to return your unit. Your experience is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Soundbars another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
Call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.
~ Samsung Solutions
- Cons mentioned:Rear speakers
Left Rear disconnects randomly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right out of the box, left rear channel continues to disconnect...buyer beware...do your research...this is a well known problem with the 990b I'll be returning mine for a replacement ASAP and hope the 2nd unit is not defective... For $1500 bucks...Samsung should be ashamed with all these known issues that have yet to be resolved
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BrianB,
Thank you for sharing your feedback on your experience regarding your first HW-Q990B Soundbar and having to go through the experience of replacing it. If you should have any questions or concerns with your new unit, please know that Samsung Customer Support is here to help.
If we can further help with any other issues, please know we are here for you. Just call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, & Warranty Info
~ Samsung Solutions
Junk. Don't buy.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of garbage. Has no "Sound". Sounds like playing in a tin can.
No, I would not recommend this to a friendReal speaker will not sink
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This samsung hw-q990b does not work like it suppose too. Had the Greek tech come and set it up and to know advail he could not get the real speaker to work. He tried many times and even look online to see if other people was having the same problem and there were plenty. So I will have Best buy come and pick it up . Very disapointed with this sound bar. Even the rear speaker mount was somewhat wrong which the sale men suggested. The power cable will not go through the openning, so he zip tied it to the mount and is not hiding.So this will be return also. Thanks for your attention.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello MillsH,
Thank you for your review of the Samsung HW-Q990B Soundbar and for sharing your experiences with the issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work toward a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
We hope to hear from you soon.
~Samsung Solutions