Customer Ratings & Reviews
- Model:
- HW-Q990B/ZA
- SKU:
- 6505166
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers are enthusiastic about the HW-Q990B soundbar's exceptional sound quality, encompassing the Dolby Atmos experience and impactful bass. Many appreciate its ease of setup and use, along with the impressive volume output. However, some users have reported connectivity issues and problems with the rear speakers cutting out intermittently.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Disappointment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inhate the fact that we spent alot of money on this and the subwoofer and left speaker will not connect! We have tried everything under the sun to get it to work, and nothing! The sound is amazing but we will be bringing it back bc of the speakers issue. We will reprder another one and if it doesnt work we will get a refund. Just beware it has flaws and make sure to update firmware when you take it out of the box! Besides that with just the 2 speakers working it sounds amazing, wish we could fix it but sadly its going back, im disappointed at the least.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jessica,
Thank you for taking the time out of your day to leave a review for the HW-Q990B Soundbar and for sharing your experiences with the connection issues that have caused you to consider returning your soundbar. Your experience is very important to us and will be shared with our product team.
If you have not yet returned your unit, please give us the opportunity to troubleshoot your issue and work towards a solution.
You can reach Samsung Support at 1-800-SAMSUNG (ask for Soundbars) 8 AM – 12 AM EST, 7 days a week.
~Samsung Solutions
- Pros mentioned:Sound qualityCons mentioned:Rear speakers
Rear Speaker continually dropping
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a tale of two systems. I cannot believe how amazing this system sounds, it’s easily an 11 out of 10. Why the low rating? The left rear speaker continually drops the sound! I’ve even had the whole sound bar swapped once with the same issue. Beyond activating for the price point of this set up! Also Samsung support is completely useless when you call. They advise me to mail in the speaker. I finally got a US bases support person who advised its likely bad wireless transmitters and it’s hit or miss if I send it in if that would be diagnosed properly. I’m so torn. I love this set up, the sound quality is truly stunning but only when it’s working :(. Likely will just return it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi 503pdx,
Thank you for purchasing the Samsung HW-Q990B Soundbar and sharing your review. I’m sorry to hear of the connection issue with your left rear speaker, and we understand your frustration with your call to customer support. Your experience is very important to us and will be shared with our teams.
So that we can better assist you, please reach out to Samsung Customer Support at:
1) 1-800-SAMSUNG, 8 AM - 12 AM EST, 7 days a week. Ask for "Soundbars."
2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.
Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer's warranty.
We hope to hear from you and to make this right.
~Samsung Ambassador
- Pros mentioned:Sound quality
Best sound Bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this system for a year now, love it, no problems, loud and clear
I would recommend this to a friend Half a bluetooth
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth rear and sub do not connect unless they are in the mood. Leaves you listening to a soundbar ONLY and that is not the goal Samsung. What a waste of money.
No, I would not recommend this to a friend