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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 384 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the HW-Q990B soundbar's exceptional sound quality, encompassing the Dolby Atmos experience and impactful bass. Many appreciate its ease of setup and use, along with the impressive volume output. However, some users have reported connectivity issues and problems with the rear speakers cutting out intermittently.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 384 reviews
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great sound-bar, great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An absolute great purchase. The sound is amazing and it’s very easy to hookup. I would definitely recommend this to all of my friends!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung soundbard

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung sound bar. Honestly with two little ones not getting the use out of this like I wanted to. Sound is usually around level 10 and not much more. That being said I still love the sound coming out of this. One of the best

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Best Atmos soundbar!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system rocks... I love how you can control every speaker. The atmos is truly amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great purchase.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system sounds amazing and was incredibly easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Nice soundbar..lacking full control with remote !!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar is nice and much needed to help out the QN995B tv which has cheap speakers in it, the sound quality of the tv speakers are lacking in luster, and the volume has to be turned to at least 50 to get decent sound from them, that's where this sound bar comes into play, without this soundbar, the tv sound would just be so so. Without hardly any base at all...one other thing I might add is that you need to have a newer phone to really fine tune the speakers, I think you should be able to do all that with the remote control !!

    I would recommend this to a friend
  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Impressive improvement great sound bar.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the q900a with matching surrounds setup in my living room, which i thought sounded great as it was. I picked up this q990b soundbar kit and was really impressed with how it sounded compared to my old setup. The subwoofer is definitely a better design producing more bass. The rear surround speakers are also a step up from the previous gen as well. Works great paired with my samsung qn800t 8k tv. Overall it is just a better experience. I would definitely recommend the q990b you will not be disappointed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    Good for your home theater system

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item two years ago,easy to install and sound was great

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Tremendous Sound!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a Bose sound bar system and had mentioned to Caleb, the Best Buy sales person I was looking into upgrading to the Bose 900 for the Dolby Atmos it offered. Caleb told me of this Samsung soundbar system coming out and to give it a try noting the upgrades from the previous version. All I can say after three weeks is wow!! The sound comes at you from all directions and is crisp and clear and is truly an immersive experience. I am truly impressed with this system having been a lifelong Bose user. Thank you Caleb for recommending this to me!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT! I purchased this to pair with our new QN85B. My wife and i watched a movie last night and it seems like our home system is better than even going to the theater however I will be returning if Best Buy does not give me my price match that 2 reps so far have told me would be no problem but when its gone for "final approval" it's been denied for a reason that doesn't make sense. Even the rep I talked to after it got denied agreed the reason did not make any sense. Awaiting the results on my second case with them.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Samsung Atmos soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This soundbar sounds fantastic. Movies and shows in Atmos are unreal. Best purchase I have made for the media room.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    It's really good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is by far the best Dolby Atmos system you can buy if you live in an apartment and can't install overhead speakers. No issues

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Strongly recommend.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and me have owned this sound bar system for over 6 months and connected it to my Samsung 75. “ tv. The connection is wireless and it went smooth,we have not had any issues with it at all; the sound is excellent and we obviously love the sorround; although I wish it would be louder in the back speakers. It makes a whole difference, from a regular TV’s sound to feeling we are in a movie theater and wireless!!!! Super happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great sound quality

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For all the people having issues with connection of the speakers and sub. I had the same issue I have tried changing the channels on the WiFi but it didn’t help as it worked for some people but it didn’t work for me. I was about to return it for the same reason. I was able to fix the issue and all you have to do is to move the WiFi router away from the soundbar. Just as I did that it started working flawlessly. Just move the router at least couple feet away and you will love the soundbar it sounds great. Im coming from bose soundbar 300 I had the whole set with the sub and rear speakers. I can tell you that this soundbar blows the bose out of the water. Great sounds and bass I love how immersive it gets when watching movies. Great soundbar try what I did and you will love the system.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hell Alex,

      Thank you for purchasing the new HW-Q990B Soundbar and taking time out of your day to leave a detailed review for us. I'm glad that the soundbar has exceeded your expectations.

      If you are wanting to fine tune your new soundbar there are two ways to accomplish this. One would would be using our Auto EQ technology exclusive to the Q990B Soundbar this year. Samsung’s Auto EQ Technology uses a microphone mounted in the subwoofer to detect and correct low-frequency response peaks caused by the room dimensions and the subwoofer location.

      The second way would be to use SpaceFit Sound+. Your soundbar will automatically calibrate sound and enrich bass to adapt to your space even if you aren’t using a Samsung TV.

      Hopefully theses tips will further your enjoyment of the HW-Q990B.

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

      For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.

      ~Samsung Solutions Samsung

  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great small scale sound system

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and use sounds wonderful. Great for movies and music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Not my grandpa's sound system!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a premium 5.1 component sound system that this replaces. The Q990B soundbar makes my old system sound like the grandpa that I am. I was skeptical that this "11.1.4 ch" Dolby Atmos could be any better than my old $30K (1990 $'s) system, but wanted to clean up the big speakers arrangement in our living room. It was waaay above my expectations. Really 3D sound! Awesome! PS: for basic stereo classical music, I still prefer my old sound system.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Like it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had it for a while but had to upgrade to a Sonos but this was a good sound system

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My Samsung 990 experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review for the Samsung 990 sound bar is that this system sounds great! I am a movies and sports watcher and I can hear all of the effects the sound bar brings. The setting up was very easy the Best Buy team took extra care in making sure my purchase was in great condition so all I can say is once you turn on your Samsung 990 system just enjoy your recliner enjoy your popcorn and enjoy your surround sound experience you won’t regret it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Best soundbar 2022

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best soundbar I have heard in 2022. I've tried Bose, Sonos, and Sony flagship soundbars and this one wins by a mile for movies and tv. Music is not as engaging as on some of the other listed soundbars, but it's pleasant enough. I had an issue with the rear left speaker cutting in and out but I simply exchanged the whole soundbar package and the new one was perfectly fine. Watching movies with this is quite an experience. Sound is thunderous and detailed. Highly recommended!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello juan,

      You can try manually optimizing your audio experience by pressing the SOUND CONTROL button (looks like a gear) to access the setting items such as AUTO EQ, AVA, TREBLE, BASS, SYNC, CENTER LEVEL, SIDE LEVEL, FRONT TOP LEVEL, REAR LEVEL, REAR TOP LEVEL, REAR SIDE LEVEL, and VIRTUAL ON/OFF. The selected item can be adjusted using the Up/Down buttons.

      By pressing the SOUND CONTROL button, you can set the audio function such as Auto EQ, Spacefit sound, AVA, Voice enhance mode, Night mode, Sync, Surround speaker mode, Virtual.

      The desired item can be adjusted using the Up/Down buttons.

      • You can use the Auto EQ function if a subwoofer is connected.

      • Voice enhance mode enhances spoken dialog in movies and TV to make it easier to hear.

      • Night mode is optimized for nighttime viewing with the settings adjusted to bring the volume down but keep the dialog clear.

      • Press and hold the (Sound Control) button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to +6 using the Up/Down buttons. (Make sure the Sound mode is set to “Standard”.)

      • If the video on the TV and audio from the Soundbar are not synchronized, select Sync in Sound Control, and then set the audio delay between 0~300 milliseconds by using the Up/Down buttons.
      • Sync is only supported for some functions.

      • Available Surround speaker mode settings may vary depending on the specification of the compatible (with the Soundbar) surround speaker.

      • The Virtual Speaker function can be turned ON/OFF by using the Up/Down buttons.

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals & Software
      3) Warranty Info
      4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      5) Contact Us

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Dolby atmos, Setup, Sound quality

    Rated 5 out of 5 stars

    Excellent soundbar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I typically only do full AV receivers with speaker set ups, but wanted to try a sound bar for ease of set up. The sound bar exceeded my expectations with even better sound and surround sound than my Bose system. Dolby Atmos is very clear and distinct. You may need to make some adjustments for your environment though.

    I would recommend this to a friend
  • Pros mentioned:
    Dolby atmos, Sound quality

    Rated 5 out of 5 stars

    Amazing sound!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing unit. The sound is crisp and the dolby atmos is just OMG

    I would recommend this to a friend
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