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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 384 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the HW-Q990B soundbar's exceptional sound quality, encompassing the Dolby Atmos experience and impactful bass. Many appreciate its ease of setup and use, along with the impressive volume output. However, some users have reported connectivity issues and problems with the rear speakers cutting out intermittently.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 384 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best High-End Sound Bar Currently Available

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have previously heard the Sony a7000 + SW5 sub + RS3S rears, the Sonos Arc + Sub + two Sonos ones as rears, and the Samsung q90r all in a home environment. The Samsung q990b easily blows them all away at a better price. I If you are searching for a high end sound bar that is capable of true 11.1.4 sound then this is the perfect sound bar for you. I absolutely love the fact that it can scale any signal it receives up to 11.1.4 (in 3 of the 4 sound modes, one is standard that plays the content as originally intended). It’s also surprisingly great at music playback via Airplay 2, I have found myself sitting there just listening to music for long periods of time amazed at how broad the sound stage is. For reference I use this sound bar with an LG C9 through eARC and have had no issues.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Brent!

      Thank you for purchasing our top-of-the-line Samsung 11.1.4ch HW-Q990B soundbar with an industry first Wireless Dolby Atmos and DTS:X bringing you 3D true surround sound. Your soundbar system is engineered with 22 speakers immersing you in sound.

      Samsung’s Auto EQ Technology uses a microphone mounted in the subwoofer to detect and correct low-frequency response peaks caused by the
      room dimensions and the subwoofer location. The result will be a more neutral overall low-frequency response.
      • Subwoofer should be placed with a minimum of 3” (8 cm) clearance from each side to the nearest boundary.
      • You must keep the room as quiet as possible while operating the Auto EQ tuning.
      • Do not use any buttons until the Auto EQ tuning is complete.
      • Auto EQ tuning takes about 2 minutes.
      • During Auto EQ tuning, there is no sound from the Soundbar’s main unit and rear speakers.
      If you are using the function for the first time
      1. Press the (Sound Control) button until Auto EQ is selected.
      2. Press the Up/Down buttons to select Tuning, and then press the button.
      3. Tuning will start, and the progress appears in percentage.
      ‒ To cancel tuning, press the Up, Down, Left, Right or button, and then press the button to confirm.
      ‒ If the tuning is failed, LED blinks in red.
      ‒ If the tuning is successful, LED blinks in blue.
      If you have done the tuning process
      1. Press the (Sound Control) button until Auto EQ is selected.
      2. Press the Up/Down buttons to select Tuning, and then press the button.
      3. Press the Up/Down buttons to select one of the following options.
      ‒ On: Turn on the previously tuned EQ settings.
      ‒ Off: Turn on the default EQ settings.
      ‒ Tuning: Start the tuning process again.

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals & Software
      3) Warranty Info
      4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      5) Contact Us

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound System Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband wanted this system for our Samsung tv in the basement entertainment room, & he is ecstatic with it! He is so happy with the difference; he said he felt like he was in the rain in a show with rain we were watching the other night, & you can hear the sound traveling from different speakers. It is everything he wanted & more! Highly recommended!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Soundbar for Any TV brand.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound bar, originally purchased with the Samsung S95B Smart Tizen TV but had to replace tv with Sony’s Bravia XR A80K OLED tv for brighter colors and sharper contrast. The Samsung HW-Q990B 11.1.4ch Soundbar actually sounded better with the Sony XR A80K. However, definitely seems to be overpriced but well worth under $1500.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 4 out of 5 stars

    samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to set-up and use, sound quality pretty good,

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Soundbar System!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this system to pair up with my 77” LG G3 OLED in my living room. This sound system is incredible. I have only had it for a week but I have not experienced any drop outs with the sub or rear speakers. The sound envelopes you and makes for an incredibly immersive experience. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    This soundbar gets loud

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This sound bar gets loud. It is very easy to install and I have had no problems with drop outs that others have stated. The sound is great and fills my room with real Atmos sounds. I love everything about this soundbar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Well Worth the $$

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although the first one came in DOA....Best Buy handled the replacement quickly. I switched to this system after having a full Definitive Technology Tower speakers w/ 5.1.4 Dolby Atmos setup up and this is very close.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound bar

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality!!! It works right out of the box. So easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Connectivity

    Rated 5 out of 5 stars

    Sonos Arc Destroyer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy the upgraded model every year and this year Samsung knocked it out the park!!!! 990B is a beast def recommend this one. Totally intend to buy another for my other room as soon as its back in stock. Tried wireless Atmos no too crazy bout wifi speaker connection ARC connection still goin strong... And like i said SoNos step aside !!!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Shadskiii,

      Thank you for purchasing our top-of-the-line Samsung 11.1.4ch HW-Q990B Soundbar with an industry first Wireless Dolby Atmos and DTS:X bringing you 3D true surround sound. Your soundbar system is engineered with 22 speakers immersing you in sound.

      Enjoy a surround sound experience with Dolby Atmos and skip the need for HDMI cables. Immerse yourself in sound and hear it from above for a rich and unparalleled experience.

      With Tap Sound, you can play music from your favorite playlist by simply tapping the soundbar with your smartphone.

      Game Pro Mode boosts your gaming experience with up-firing speakers and 3D audio that moves all around you.

      Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals & Software
      3) Warranty Info
      4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      5) Contact Us

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound quality.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality. It's hard to imagine the sound that comes out of such small speakers. I feel like I hardly have any speakers but the sound is amazing. Each speaker has its own power supply. Set up is extremely easy. Highly recommend getting speaker stands or mounting the rear speakers on the wall. The system detects which speaker you put on the left and which on the right so whatever works for your setup. There is one negative. Keep the remote because my Samsung TV remote that's universal can't do the full set up and sometimes doesn't turn on this device.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Sarahfullington,

      Thank you for your detailed review of your experiences with the HW-Q990B Soundbar. I am glad to see that you are loving your new unit.

      To have complete control over your soundbar without the need for an additional remote, download the SmartThings app on your smart device. You will be able to pair your Soundbar to Wi-Fi, and then control your soundbar on any input just like you would from the soundbar remote.

      I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG (Ask for Soundbars), 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.

      ~ Samsung Solutions Samsung

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    So disappointing.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If not for one major and persistent issue this soundbar would be perfect. The left rear speaker is continuously dropping connection/sound. It was on rare occasion at first, then became increasingly more frequent. After the manufacturers warranty expired it has been constant. When I would call Samsung support both before and after warranty expiration, the instructions were always a factory reset which never resolved the problem. I have performed multiple resets and ID syncs and power cycles without success. I scheduled a Geek Squad visit and hope this issue can be resolved. It's so disappointing because otherwise this would be an excellent device.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Audio excellence from a single box

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing, never thought a sound bar would sound so great. I had an older 7.2 system and was not expecting this to make me completely switch from the receiver and all to just a single box system but it did! 2 rear speakers 1 sub and 1 sound bar and it is amazing!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung never fails me

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not technically savy, so i had to watch a youtube video to set it up. But boy was it worth it. Its like being in a movie theater. Im still learning what this equipment can do but i was and still am impressed with the sound clarity and quality. Best purchase to date!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They Were Right

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I've been skeptical of and quite frankly avoided Samsung products for a long time. I haven't, nor has anyone I know, had the best of luck with their major appliances like washers, dryers, kitchen appliances, etc. I began a search for a new sound bar and the Q990B kept popping up as top tier for 2022. They were right. I figured hey, Samsung does know consumer electronics even if they don't know major appliances. I'm truly blown away by this sound bar. Plus to get everything, including multidirectional firing rear speakers, and on sale, yeah, worth every penny. I'm even a fan of the processed sound from the surround, game, and adaptive modes. Any previous system I used I only wanted the base natural version coming through. The upscaling to the 11.1.4 so that you make use of all channels actually sounds good and feels more like a theater experience. My only real complaint is the almost necessary use of the Samsung SmartThings app. While you can change the settings with the remote it's an absolute pain so you generally end up over on the app which tends to lag, require force quits and restarts (I'm using an iPhone 14 Pro at the time of this review), and of course create yet ANOTHER account. But, for me anyway, I changed what I wanted and I'm good. I won't be changing much after that. It's worth noting that there are also WAY deeper and more advanced tuning settings in the app as well.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    No Regrets!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One word - AWESOME! I haven’t had any disconnection issues. The soundstage is clear and concise, I’m not an audiophile but when we watched Black Adam I was amazed how I could hear the background symphony throughout the whole movie. I have no regrets so far purchasing this sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Soundbar and easy setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was very easy, opened the APP, it found the Soundbar and all was good. Optimizing sound was just as easy, click a button and the speakers figured it out, no need to hold your phone at different places in the room Very impressed and like the integration with my Samsung TV

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent surround system.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great surround system. We returned the SONY for this one. I dont know if we use all 11 channels but we can hear the distinct front and rear channels. Also it fills our 20x20 living room, with one side open. Watching Top Gun Maverick was like being in the cinema.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Incredible value

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now about 6-8 months into ownership and this sound bar has exceeded all expectations. We have an LG TV and it works seemless with it. The surround sound makes you feel like you’re inside the show/movie. This is a 10/10 item

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than I ever imagined!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than I ever imagined. Works amazing and produces sounds I did not know were possible. I provides a truly theater experience in our home. Professionally made and Professionally installed by the GEEK SQUAD. Would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Powerful Sound Bar.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Sound Bar. A lot of power that will satisfy majority of rooms. I’ve had product for half a year now. Paired up with a Sony OLED. No issues with surround speakers drops like reviews mention.

    I would recommend this to a friend
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