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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 384 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers are enthusiastic about the HW-Q990B soundbar's exceptional sound quality, encompassing the Dolby Atmos experience and impactful bass. Many appreciate its ease of setup and use, along with the impressive volume output. However, some users have reported connectivity issues and problems with the rear speakers cutting out intermittently.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 384 reviews
  • Pros mentioned:
    Dolby atmos

    Rated 5 out of 5 stars

    Always Surprises Me

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best at home dolby atmos experience you can get. No matter what game, show, or movie I watch, theres always a moment that makes these speaker the coolest purchase Ive ever made.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound bar

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality!!! It works right out of the box. So easy to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung Sound Bar

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as an open box and it’s been nothing short of perfect. Had a few scuffs and marks but nothing wrong with the performance. Highly recommend if you’re looking for a great quality sound bar!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Awesome sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, quality feels super sturdy. Dinking one star as I had to reset the speaker wifi for the speakers to get the surround sound speakers and subwoofer to connect. However, i havent had a problem since.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Get it!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a beast. Hate to admit it’s better than my Bose 700. I love big sound and coming from a Dj you’ll love this too. Great quality too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best of the Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best soundbar system I have ever heard! I get compliments all the time from friends who experience it. Pairs so well to my 8K Samsung TV.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Sound quality

    Rated 5 out of 5 stars

    Amazing Sound Bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased this to replace my older Samsung HW-K850/ZA sound bar, and I am very happy with my upgrade choice. The set up process was very simple, just pluged in and it all worked. No problems getting it connected with myh LG C8 OLED. The sound is amazing and the rear speakers make this a game changer. Overall I give this a 10 out 10. If you are looking for a easy set up Atmos system, look no further.

    I would recommend this to a friend
  • Cons mentioned:
    Rear speakers

    Rated 5 out of 5 stars

    Amazing Sound

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the power and Atmos spacial sound. However, there is a rea speaker disconnect on older models produced b3fore August 2022.. definitely worth the money!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 4 out of 5 stars

    Great Sound; No Disconnects

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! Needed to place subwoofer closer to my seating position in order to get the desired thump at my normal listening volume. Center channel and dialogue very clear. Subwoofer and satellite speakers are about 12 feet from the soundbar and so far no disconnects or drop outs.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Don't get much better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, upgraded from a cheaper model vizio and I dont think I'll ever go to the movies again, it sounds amazing, I'd recommend the remastered 4k atmos black hawk down

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Samsung q90b

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best bang for your buck! Ill buy this over sono arc with era 300 and subs all day everyday

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Rear speakers

    Rated 5 out of 5 stars

    Highly Recommend!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow I would highly reccomend!! It feels like I am in the middle of the movie. The rear speakers are soo much better the the pervious models. Really gives a movie theater experice! I cant go past 30 because it shakes my house! The only think to look out for is that the rear speakers cam with European plug instead of US. Samsung customer service was great and sent me a new cord.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello GregK,

      Thank you for purchasing the new HW-Q990B Soundbar. I'm sorry to hear about your experiences with the rear speaker power cords being incorrect. I am glad that Samsung Support was able to fix the issue!

      Take advantage of the industry first Dolby Atmos over Wi-Fi. All you'll need is a stable Wi-Fi connecting and use one of the select 2022 Samsung TVs to never need an HDMI cable again.

      With Q-Symphony, you'll be able to have every speaker of the HW-Q990B and the TV working at the exact same time, up to 22 channels with the soundbar.

      Call us if you ever have any questions or need any assistance optimizing your soundbar at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

      LiveChat with an agent by clicking the ‘Support’ link on the Samsung website.

      ~Samsung Solutions Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Q99OB samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really concerned about the price of this product but after setting up and play it i love my Samsung Q99OB sound bar thank you all

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    best soundbar i used

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] very good for the price i paid. sounds great with superb surround sound

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Great Audio and Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was recommended this soundbar by my old coworker from BestBuy Pleasant Hill. He said if u want the best get the Q990. It came in the mail today and set up was easy. Sounds amazing. Like really amazing. The set up us loud and clear. The soundbar is clear. The subwoofer hits nice bass. And the surround speakers add to this amazing package.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Surround Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound - complete surround. You feel like you are in the movies. Had issues setting up with Alexa to power on and off but other than that no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great soundbar especially with the dolby atmos adds a whole new dimension to the sound

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is everything and more than I had hoped for . Awesome Atmos sound and I got on sale for an unbelievable $1200 . I couldn’t be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    HW Q990B Soundbar

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like or enjoy my sound system it's Very Good, I do wish I could add some extra Wireless Rear Speakers LOL

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Dolby atmos

    Rated 4 out of 5 stars

    Overall - Wow!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dolby Atmos separation is phenomenal! I'm having some issues with the sub cutting out occasionally. Also, the sound and video are way out of sync when playing Blu-ray discs. The sync adjustment on the soundbar is not enough to fix the problem. Maybe I'll try a new HDMI cable. The bass is really good for movies. Sound quality for music is just ok.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi rgbcmyk,

      Thank you for purchasing our top-of-the-line Samsung 11.1.4ch HW-Q990B Soundbar with an industry first Wireless Dolby Atmos and DTS:X bringing you 3D true surround sound. Your soundbar system is engineered with 22 speakers immersing you in sound.

      There may be sound jitter or delays when the Soundbar is near an instrument or electrical device that can cause radio interference. Place the Soundbar far from such devices that can cause radio interference (E.g., wireless router).

      If there are any objects between the HW-Q990B Soundbar and the Subwoofer speaker, this could cause a problem. Please reposition the subwoofer to a place without anything in between the subwoofer and Soundbar.

      By pressing the CH LEVEL button, you can adjust the volume of each speaker such as Center level, Side level, Wide level, Front Top level, Rear level, Rear top level, and Rear side level.

      • To control the volume of each speaker, select Center level, Side level, Wide level, or Front Top level in Sound Settings, and then adjust the volume between -6~+6 by using the Up/Down buttons.

      • If Surround Speakers are connected, select Rear level, Rear top level, or Rear side level, and then use the Up/Down buttons to adjust the volume within a -6 to +6 range.

      If you need further assistance, please know we are here to help. You can reach Samsung Customer Support at: 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.

      For additional support resources, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
      1) Chat with Us/Product Help: To begin a chat or find solutions, choose ‘TVs & Home Theater’ and select your model & topic.
      2) Manuals & Software
      3) Warranty Info
      4) Register a Product: For access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
      5) Contact Us

      ~ Samsung Solutions Samsung

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