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Customer Ratings & Reviews

Your price for this item is $319.99
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The comparable value price is $399.99

Customer reviews

Rating 4.4 out of 5 stars with 477 reviews

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Rating by feature

  • Display Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

  • Features

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers are satisfied with the M7B Series monitor's picture quality, ease of use, and smart features, frequently praising its 4K resolution and streaming capabilities. The USB-C connectivity is also a plus for many users. However, some customers expressed concerns about the remote control design and the refresh rate.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 477 reviews
  • Rated 1 out of 5 stars

    Buy another brand

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The monitor lasted 2 months and then the USB-C connection stopped working. I shipped it to Samsung for repair and it arrived back with the USB-C still not working. I have tried 2 different cables and two different laptops and none of the combinations work. Both cables and laptops worked prior to the original and uncorrected port issue. The HDMI ports do on the other hand remain working, but really aren't why I bought this monitor as of course the built in USB hub doesn't work through those ports. When the "repaired" monitor was received back, not only does the USB-C port still not work, but there are now a cluster of dead pixels in the top right, and I can see every place the repair facility pried the thing apart. There is marring on the top where they separated the front and back along with the right bezel being bowed out from what appears to be prying there as well. The response from Samsung thus far has been the same as it was before. Someone is looking into the issue and will decide if I need to send it back for an additional repair or replacement. You know because because the prior repair went so well, why wouldn't I want to do that again. Buy something from another brand as even the new M8 version is basically this thing with an updated look. They just added a camera.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Decent Monitor

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Monitor looks decent, Features are good but when it comes to the quality of build its on a lower side and can be improved

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good monitor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good smart 4k monitor. It can be used as TV or montior and best part is it supports wirless casting from smart devices like tab, phone and laptops.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It is a TV, don't trust it as a monitor

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a TV that can be a monitor this may work for you. Unfortunately, I wanted a monitor. This unit does NOT like being a monitor. It forgets that it is a monitor and tries to show you TV options. Every time you reconnect it you end up looking for the remote to force it back into monitor mode.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Monitor works great functions just like a smart tv but better. No need for a lap top the Samsung Dex does everything you need.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Great monitor

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought two hut the remotes were on the same channel so i couldnt control them independently. Otherwise a solid option.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ultimately decided to return du its was too dark and too small.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This monitor has all I need in one! It was easy to set up and no issues operating it! Great monitor for the price!!!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 1 out of 5 stars

    Supposed to be an Excellent Monitor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my wife needed a larger screen when she works from home. She is a die hard apple fan (barf), this monitor is was supposed to be wonderful. Unfortunately, she got two lumps of coal as both M7 monitors did not work and she ended up with an M8 on the 3rd try which seems to be working wonderfully.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    My TV

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great HD view and very easy setup. Very easy to operate

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    What a piece of crap

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot believe Samsung actually released this worthless garbage. It is just a TV. They call it a smart monitor, but it just not work as a monitor when you just plug it in, and instead it tells me to install this software from a certain web address, and that address does not work. I spent 20 minutes trying to find the software on the Samsung web site and never found it. On their technical support forum, they just say to search the forum. This thing is not a monitor. I wanted a monitor that could do streaming. But instead I fund it is just a TV in the PC section. Beingf returned.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst piece of Technology I've purchased

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just wanted to hop out of the game I was trying to get sound to work on this immensely poor piece of technology, to just say, this "Smart" Tizen 4k monitor is without a doubt, the dumbest, poorest tested, and implemented piece of technology that I own. EVERYTIME I buy Samsung, I am disappointed. This, even more so than usual. Input changing is a train wreck, sound is randomly recognized by devices. So much samsung "help" with things you don't need help with. Overly complicated, and the interface is typically Samsung bloated, with most of their features, abjectly useless for 95% of us.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Usb-c

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well!! Does everything that the description says.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    cracked screen

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this product, and unfortunately, I encountered a significant issue with it. Upon unboxing, I noticed a crack in the screen located on the top left corner. This flaw immediately detracted from my overall experience with the product. While I understand that manufacturing defects can occur, it was disappointing to receive a product with such a noticeable flaw. The crack compromised the visual quality and usability of the screen, making it difficult to fully enjoy the product's features. I hope that future iterations of this product will undergo better quality control measures to ensure that customers receive defect-free units.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are very sorry to see that you have encountered issues with the Samsung your BM702 Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.

      Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.

      For further assistance or to begin warranty service, please contact Samsung Customer Support via:
      1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns. Samsung

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The smart feature is like having constant pop ups. Would not connect via cables, only though air play. I have samsung TVs and love them but returned this and got an LG monitor.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for bringing this issue to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear this product didn't meet your expectations and hope to have you back as a customer again.

      If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you:
      1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun) Samsung

  • Rated 5 out of 5 stars

    Great monitor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great monitor, sound and video. Worth every penny!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Monitor

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! No it's not a top notch gaming monitor but it's fine for my needs. Movies and videos look great! I mounted it on the wall with an inexpensive Tv wall mount I got from Harbor Freight. No regrets at all with this purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Junk product.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a garbage product. One side of the monitor is burned out. This garbage product should be recalled.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Forced ads are unacceptable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Average picture quality. Confusing interface. Samsung also forces ads into the interface, so before you can select the apps that you loaded, you need to navigate through Samsung ads or other sponsored content. Completely unacceptable, and impossible to disable completely.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung bait and switch app scam

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was ok until Samsung made the decision for us costumers that we really don't want Google Assistant app anymore, and deleted it from all their smart TVs. That's why I purchased these, was for use with Google Assistant. This is the last Samsung I'll ever purchase.

    No, I would not recommend this to a friend