Customer Ratings & Reviews
- Model:
- GP-U999SJVLBAA
- SKU:
- 6265834
to a friend
Customers are saying
Customers consistently note the motion sensor's ease of use, reliable motion detection, and long battery life. Many appreciate its small size and responsiveness, as well as its compatibility with other smart home devices and temperature monitoring capabilities. However, some customers have expressed a desire for a more versatile mount.
This summary was generated by AI based on customer reviews.
It is just a motion sensor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it was a view and it wasn’t so returned it. Was difficult to set up without customer support. Final after almost an hour we got it set up only to figure it out there was no viewing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your review of the Motion Sensor! We apologize for the difficulties you encountered setting up the Motion Sensor, as well as the confusion regarding the capabilities of the Motion Sensor. If you want the ability to view a live feed or record video, as well as detect motion, the SmartThings Camera may be a better fit for you. Our dedicated SmartThings team can be reached at 1-866-813-2404 or [email protected] if you have questions or need assistance in the future. Thank you for giving the SmartThings Motion Sensor a try! ~Samsung Brand Ambassador
Can't get notification.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Notification popup on Google app sometimes. Wish it would send one to my phone, so I would know when someone enters my zone.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback on the SmartThings Motion Sensor! I apologize for the issues you are experiencing with notifications. Notifications are controlled through automations within the SmartThings App. You can find information about creating custom automations on our Support page here -- https://support.smartthings.com/hc/en-us/articles/115002056383. If you have questions, or need assistance creating or troubleshooting a custom automation, please contact our dedicated SmartThings team of experts at [email protected] or 1-866-813-2404. Thank you for being a Samsung customer! ~Samsung Brand Ambassador
Eats batteries. Returned it.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the first week I had this it used up 2 batteries, the one that came with it and one I bought new. After just a couple of days it starts to loose connection with the hub and then stops working in one more day. Not so great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for the review. I am sorry the motion sensor did not meet your expectations. If you should need assistance in the future, our SmartThings team can be reached at 1-866-813-2404 or by email via [email protected]. ~Samsung Brand Ambassador
Read fine print
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this thinking it would be great but wasn’t told about needing to purchase a separate hub all together to even be able to use the sensor!
No, I would not recommend this to a friendNot worth the money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this for over a month and hasn’t worked yet. I’m told the software is being updated...but still is not working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for the review. I am very sorry to hear you have been unable to setup your motion sensor. Please make sure you have the SmartThings Hub installed as well as the latest version of the SmartThings app (the logo is a large circle surround by five little circles). If you haven't already, please reach out to our SmartThings support team for assistance with setup and installation. We can be reached at 1-866-813-2404 or by email via [email protected]. Thank you for choosing SmartThings. ~Samsung Brand Ambassador
Not purchased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never purchased this item under my account, don’t know where this info comes from
No, I would not recommend this to a friendAbsolutely pathetic piece of junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stays in constant motion detection state. Tried all Samsung’s troubleshooting to no avail. Will be returning!
No, I would not recommend this to a friendDoesnt stay connected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn't work it never stays connected. I have other devices connected with no problem.
No, I would not recommend this to a friendNot what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased for light sensor also not for motion sebsor only.
No, I would not recommend this to a friendpurchased two, both stop reporting motion
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased one of these sensors and liked it so much I purchased a second one. After a month or two however, one of them stopped reporting motion. It still reported battery level and temperature so I knew it was still functioning but it ceased reporting motion. I considered it's failure an anomaly and eventually set it outside on a cover patio to be used as my 'outside temperature sensor'. A month or so later, the second one stopped reporting motion. It also still continued to report battery level and temperature, but no motion. I also purchased a smartthings hub to use with these sensors. I understand Best Buy has excellent replacement policy but I really don't want another. I want my money back for all three.
No, I would not recommend this to a friendVery Poor Connectivity
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've owned two of these sensors for about 3 months. Both units took a long time to connect to the hub, but eventually they did. Both units lose connectivity with the hub on a frequent basis (even when a clear signal is available) and require a reset. This deletes your app connections, but is the only way to keep the units functioning with the system. After 3 months one of the units will no longer connect even after resetting. Warranty service requires the unit to be mailed in. Due to the lack of reliability I won't buy another one of these. Not recommended.
No, I would not recommend this to a friend