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Customer Ratings & Reviews

Your price for this item is $999.99

Customer reviews

Rating 3.9 out of 5 stars with 198 reviews

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Rating by feature

  • Value

    Rating 3.5 out of 5 stars

  • Quality

    Rating 3.9 out of 5 stars

  • Ease of Use

    Rating 3.8 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers appreciate the POWERbot R9250's cleaning performance, suction power, and ability to handle pet hair, with many noting its quiet operation and ease of use. However, some users experienced issues with navigation, battery life, and the vacuum's height, which limited its access under furniture. The mapping feature also received mixed reviews, with some finding it problematic. Overall, the vacuum's strengths in cleaning and convenience are balanced by shortcomings in navigation and certain design aspects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 198 reviews
  • Rated 4 out of 5 stars

    Does great on carpet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new robot however the only one issue I have is it's inability to go under our table and chairs, it would fit but the sensors are not allowing it. Really amazing overall.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Too many kinks to sort before its worth spending $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum would not pair to the app after several tries & using different samsung phones. We ended up giving up on the app. The robot follows the spot clean pointer but still has issues following along. Our house is not messy but it still got hung up on simple things like chair legs & cords. Honestly, just get a normal vacuum and save headache of constant troubleshooting.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    LOVE LOVE LOVE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helps me keep up with all the dog hair and sand in my house. I run it in the morning and at night and have never had a problem with it

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    Saved my marriage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has changed my wife's life! Her words but with 3 large dogs it really has been great. Thinking about getting another just for upstairs.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum with maximum suction, covers large area with ease and is programmable for Certain days to vacuum

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Great performer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful, nice app and remote functions. Not too quiet but no vacuum is. It’s powerful and extremely helpful. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Copying with all the hair.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Reliable and easy to use. My other robot vacuum had been defeated by our dogs hair by now. We don't use the wifi so we over bought.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    A bit pricey, but a great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second one The first one started just going around in circles and would not move to clean

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Very Happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even though the bin is the same size as a Roomba, it has more suction so seems to run longer without emptying. A+

    I would recommend this to a friend
  • Pros mentioned:
    Pet hair removal

    Rated 5 out of 5 stars

    RoboVac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what I wanted. Easy to empty canister. Does a great job picking up cat hair.

    I would recommend this to a friend
  • Pros mentioned:
    Suction power

    Rated 5 out of 5 stars

    Very impressed with how well it navigates

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Suction is awesome works way better than the romba that we had first. I highly recommend this robot vacuum

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Greatly enhances our freedom. It's quiet, we run it at night and don't even know it's operating. Great investment.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    great robot vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice gift for a love one easy set up cleans real good.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for the five stars, chris! ^SuSu Samsung

  • Pros mentioned:
    Cleaning performance

    Rated 1 out of 5 stars

    Work once then went in circles

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this vacuum because I have had good success with Samsung products and I liked the way it was supposed to systematically clean the carpets compared to competitors. I used it about four time. The first time (week) it only cleaned one room and went back to the charging station. The second week it cleaned the whole house (awesome!). The third week it clean about half of the house. Upon check why, the vacuum would start cleaning normally for about 30 seconds then turn in circles about three times, move a foot, turn in circles, move a foot, and keep doing that until it decided to go back to the charging station. I cleaned all the sensors per the instruction and could never get it to clean normally again. Never found out why that started happening because took it back within the return period to avoid getting stuck with an expensive vacuum that did not function as advertised.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great time saving vacuum.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this because of the size of our home and we were not disappointed. We just start it up and forget about it and the vacuuming is done.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vaccum for all floor types

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is great on hardwood floors and carpet. It has a harder time with thicker rugs.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Glad we have this Samsung vacuum. Easy to set up and cleans very good. Makes life so much easier.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    ok vacuum

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's ok works great but battery don't last long but is nice

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the purchase. It really does work as advertised. I'm purchasing my second vacuum!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great- gets all the visible stuff off of the floor. Beats vacuuming!

    I would recommend this to a friend
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