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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 123 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, battery life, comfort, and fit of the refurbished Galaxy Buds+. They appreciate the great sound quality, long battery life, comfortable fit, and nice color options. However, a few customers have mentioned that the earbuds are not as loud as they would like and that they found some of the refurbished units to be dirty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 123 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Fit Fit Fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my wife saw me with my black earbuds, she was curious and tried them on. She loved them so much she wanted the white pair. After that they became her daily "drivers". The sound, call quality and comfort is a must, these have it all!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 5 out of 5 stars

    Samsung Galaxy Buds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own several pairs of ear buds and I was expressed with the overall sound of these. They have a great sound but I do wish the volume was a bit louder. These are much better than the beats wireless earbuds I recently purchased.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 4 out of 5 stars

    Great buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and versatile earbuds. Fit snug and good sound.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Ear buds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to handle. Really comfortable to my ears; great sound and quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good headset.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these refurbished because I needed hands free earbuds and didn't wanna go much over 100. Overall, they work great, the software is a bit annoying. I have had some hiccups setting up things. There isn't a really good manual for doing specific setups.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Perfect buds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect for me, I like that you can adjust the volume on the buds, unlike my AirPod pro’s. They fit really well. They are definitely noise canceling!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Buds pro Highly satisfied customer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great, battery unbelievable, shipment came fast. I got them refurbished at a great price. I would rate a 5star but I was missing a few items out of the box ( some of the rubber things for the buds to fit properly in your ear) I called customer service and they were very helpful and ensured I was satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than Apple and cheaper.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. Better than my Apple pods, though not as good as the pro because of the active noise canceling. Worth saving the $100? Absolutely. Sound is equal to Apple pro pods.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Refurb so what?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, pair quickly. Box was dinged up, but everything was in there. Extra ear pads, cords, everything. Only used them for a couple weeks so far. I have tried all sizes and my right ear gets really uncomfortable after about 2 or 3 hours. Never had ear buds before, but wear wired in ear headphones often.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    No difference from brand new!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These came like new with all the accessories. They instantly paired with my Samsung phone and worked perfectly. I like how securely they stay in my ears while exercising. These are the first in-ear headphones I have tried that feel comfortable and don’t make my ears sore after extended use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    12/10...Get it right now

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally the best ones out there so far, they last all day and they stay on ears no matter what you're doing. Sound + quality is amazing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buds+ are better than 1st gen. Refurbished unit.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished Galaxy Buds+ This time around, it came with (almost) all original pieces. It came with two wingtips of the same size, which fortunately are the ones I use. This refurbished unit works 100% fine as far as I can tell. Compared to previous version (Galaxy Buds): --------------------------------------------------------------- The Buds+ are a clear, yet somewhat subtle improvement over the previous 1st gen Buds: - More clarity overall in the music (thanks to the dual driver) - More clarity in the sound picked up by the microphone - Significantly longer battery. If you look at frequency response curves and compare to previous version, you may thing there is almost no different in sound (and even a slight drop in bass response). However, the frequency response curves are misleading. Thanks to the new dual-driver, music reproduction is significantly better, with far more clarity in instrument separation (bass and treble). Compared to these, the 1st gen Buds have a "muddy" bass sound. Microphone quality is also an improvement. Overall, so far, quite happy with the sound quality. Moreover, refurbished seems to be 100% functional. Will keep testing in the hope to find any problem before the end of the return period (but hopefully these are a keeper)

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Weird fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, everything works so dar but fit is uncomfortable i dont know if my ears are too small or the earbuds too big but i can only wear them for 15-20 minutes before my ears start to hurt

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Galaxy buds white

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Given the fact that they're refurbished, the Galaxy buds work pretty well. When i 1st recieved them the left bud did not connect at all. I charged it, then it worked. Literally just like that. No problems whatsoever with them. To be honest i will definitely buy them new if i ever decided to get anothet pair. However these arent bad for the price and they are in excellent condition. All the pieces were in the box.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Ear Buds

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these. Previously used another brand and those weren't as comfortable or clear sounding.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Samsung Budz

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These buds have a nice sound. The long battery life is nice but they are not comfortable for long periods of time.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love !

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are great sound quality and noise cancellation good very comfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 3 out of 5 stars

    Definitely a risk

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second time I buy this and my experience was definitely different this time around. I decided to buy this again as my first pair worked flawlessly for years but I unfortunately lost them recently, however, this time around my second pair came in with some ear wax and not turning on at all. The buds themselves are awesome but you have to decide wether the risk is worth the great value that some working buds can provide.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Cristobal!

      Thank you for purchasing Samsung Galaxy Buds Live and leaving a review here. We sincerely apologize that your earbuds are not turning on. We at Samsung only want our customers' best welfare while using our products. Let me help. Here is a troubleshooting link if you have connection issues with your earbuds:

      https://www.samsung.com/us/support/troubleshooting/TSG01111318/

      For additional assistance, I include the contact information for our Social Support team for immediate support.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference No.: 1144327087

      Thank you for choosing Samsung!

      -Remie Samsung

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very nice. Great sound. Great value.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Galaxy Buds+ True Wireless In-Ear Headphones are very nice. To be honest, I purchased a previous, refurbished same model. They were good...but had an issue. I returned them for a replacement pair. The new pair (also refurbished) are soooo much better. Very nice sound. I like that the automatically turn on when you take them out of the case and auto off when you place back into the charging case.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Love it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my buds. Before buying this I had tried so many ear buds but they never worked out. Sound is great, fit is perfect.

    I would recommend this to a friend
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