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Customer Ratings & Reviews

Customer reviews

Rating 4.1 out of 5 stars with 123 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, battery life, comfort, and fit of the refurbished Galaxy Buds+. They appreciate the great sound quality, long battery life, comfortable fit, and nice color options. However, a few customers have mentioned that the earbuds are not as loud as they would like and that they found some of the refurbished units to be dirty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 123 reviews
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves the battery life and sound quality on the Galaxy Buds plus

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. I am happy that I made this purchase! I do recommend them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just as good as new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves them, you would never know they were refurbished.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty color but slips out of the ear. Much more holographic than it looks.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Ear plug

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a problem at first with no instructions had to go on internet

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Make sure it’s working one, mine isn’t working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Be careful with refurbished one. I just picked up my order today at Bestbuy, came back home. Tried past 2 hours make this buds working. It’s completely broken one, for some reason, it doesn’t pget paired/recognized the device with my Galaxy 20, my husband’s Galaxy 21+ and even with my IPad Pro as well as Galaxy Tab! It’s fully charged, charging working, but the devise won’t appear on the wearable app nor Bluetooth scanning. I’m so disappointed that Bestbuy selling the defected refurbished one without proper testing the item before reselling. Returning to the store and going to ask replacement immediately

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Galaxy Buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Left ear bud isn't working a little dirty when I got them.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    refurbished didn't seem to be good as new

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had a crackle in the sound that came and went. Exchanged

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works well with iPhone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones they work well with the iPhone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Will break in months

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these last Black Friday sale and the left bud just stopped charging and became unusable so whatever they did for the refurb probably isn't a good fix.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Hard to repair, buy new

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 stars reflects rebuilding. I wish they both worked. I returned these and bought them brand new. Something this small is hard to repair. New pair received 5 star review.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    It’s ok but not that good.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has dents all over the box and sound was not good at all. I think i was expecting too much from a refurbished products.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Earbuds dont match

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Earbuds cushions are BLACK while my earbuds themselves are WHITE. UMMM WHO THOUGHT THAT MADE SENSE??!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Taking chances with refurbished/3rd party sellers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't aware refurbished items come from 3rd party sellers. And unfortunately, this 3rd party was horrible. They did not provide all of the pieces AND did not clean the ear pod charger! I found ear hair and residue from someone's dirty ears. Disgusting. Inreturned and purchased a new pair for $40 more while Best Buy was having a sale. Customer service at Ray road in Awahtukee was exceptional in managing return and new purchase.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished = broken

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished (the left earbuds does not work) refund plz

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    There’s always a risk when ordering refurbished

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The left earbud didn’t work, so that was really disappointing. Not sure what their quality inspection is at Best Buy, but you think they would at least check to make sure sound was coming out of the earbuds. I’m giving them another shot and will update my review when I receive order #2

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Works good, but NOT CLEANED

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refurbished = works like new, but definitely not cleaned like new. The pair I received was dirty (someone else's ear wax). I probably won't be purchasing refurbished again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not working after a month

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought two pairs of earbuds. one pair works fine, but another pair is not working anymore. Product itself looks good, but mine was not in good condition...

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Refurbished buds came with mismatched parts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our refurbished buds came with parts from different headphones. The ear tips were for the buds live and there were multiple cables

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy sent to me a defective product and they do nor replace it. Only one side works. Disappointing.

    No, I would not recommend this to a friend
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