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Customer reviews

Rating 4.1 out of 5 stars with 123 reviews

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Rating by feature

  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers are pleased with the sound quality, battery life, comfort, and fit of the refurbished Galaxy Buds+. They appreciate the great sound quality, long battery life, comfortable fit, and nice color options. However, a few customers have mentioned that the earbuds are not as loud as they would like and that they found some of the refurbished units to be dirty.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-123 of 123 reviews
  • Rated 1 out of 5 stars

    Not worth the savings

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not come as described on the website, was missing the entire headset wings and different sizes of ear fittings.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mic cuts off when I'm talking ambient mode only work on my left ear.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Just ok

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I understand these are refurbished so I can't have high expectations but I probably woud have been better off purchasing a new pair The refurbished don't work that well but again that's what you get for buting something not brand new

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Refurbishedbuds!

      Thank you for bringing this to our attention. I see you are having some concerns with your Refurbished Galaxy Buds True. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Let me share with you this link that features our world-class Galaxy Earbuds:

      https://www.samsung.com/us/mobile-audio/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Number: 1144202865

      Have a great day.

      -Remie Samsung

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