Customer Ratings & Reviews

I did purchase this Blu-Ray player refurbished and I am definitely pleased with it's performance. Clear images and smooth scrolling. The setup for the wireless was fairly simple. If you know how to setup your home wireless router, this is a breeze (although typing in encryption codes is hard on the remote). I had to purchase the LinkStick separately, but it was recognized without issue and considering the hours we've watched Netflix via the player, it's only dropped the connection a handful of times and for only seconds at most. The Netflix/Pandora/Vudu accessibility is very cool. You can also view images, movies on an external hard drive from it. For what I paid, this is an A+.

blu ray start up was a little slow out of the box. it is also a little louder than i thought it would be. set up is easy. found my internet and automatically downloaded latest update through wired lan. netflix and apps streamed flawlessly and fast. picture quality is A+ and i am using on a 720p. after the last download player seems less noisy and blu rays seem to load faster. for $89 w free shipping this is a no brainer unless you need wireless connection. it aready broke once, what are the chances it happens again. on a side note, if people actually read about and understood what they are buying before they spent their money this player would have higher reviews. just sayin.

I like this br player for the most part. There are a couple features I really wish it had, and if it did I would give 5 stars. I would like to have a feature to browse and add to my que in netflix, right now all you can do is view things in your instant que and play them. I also wish that they would add the hulu plus app to the app store instead of only offering that app on 1 model. other than that I have not had any major issues.

I decided to enter the world of bluray after buying my 63 inch Samsung plasma TV, which is the center of my home entertainment center. It was time to leave reg DVD behind, especially since so many of my techie friends were into Bluray, and touting its superiority. This player was very easy to set up, and along with it's many features, like Netflix, and excellent picture and sound, I highly recommend it. Its a good value!

I purchased this blue ray player as a gift for my husband with a subscription to net flix. After we set it up we realized that WiFi ready really means that you have to purchase a LAN adapter to be able to connect to the WiFi. LAN adapters are $50-100 to purchase in addition! Sorry but that is false advertising. Maybe if I read into all of the small print 4 pages later, I would have seen that you do indeed need an adapter to connect. Maybe they should change the description of this product but I will be returning it regardless. What a pain in the a**

got three for family members over xmas. 2 of the 3 shipped fine but the third was broken when i got it and went back to the store to get a new one not a referbished one. it cost me an extra 50 buck which is not bad but wish they could have done something like get me another referbished one. checked with everybody and they like their players when they started working just double check on the shipping and that they dont rattle when you get them.

Player(C5500 BD) works well on dvds but the main reason I bought this was for Netflix access. This was direct wired but could not connect. The Samsung website trouble shooter advises this is a defect/repair issue and needs to be sent in...so this NEW player is going back to the STORE.. Obviously not happy

I could care less about the reason for a "Factory-Refurbished" stamp, this player was delivered to my doorstep, under the estimated shipping time, unblemished and included all the accessories that come with the retail packaging..only my box was a dull brown shipping vessel. For some a red flag immediately flies when they see "Factory Refurbished" or "reconditioned".....me, well I have a fully functional, simple to install, TWICE INSPECTED Blu-Ray/DVD Internet Ready multimedia player. A succesful business model most certainly would NOT include any product that had more than one visit back to the factory for necessary improvements. The Samsung Group knows that, and measures are in place to insure the refurbished product is at peak working condition. I feel rewarded because it performs flawlessly since we fired it up X-mas Eve! One point of contention is the akward interface setting up the Internet stream. Maybe it's unavoidable but typing set-up passwords and usernames from the remote was a slow adventure. I would feel confident in recommending this!

Bought this item for Christmas through an online auction (Bestbuy). Did not have the remote. Didn't matter. The front panel options didn't work. Cannot return it b/c we waited until Christmas to set it up so we exceeded our 14 day return window. Customer Service was horrible. Kept telling me in broken English that I needed the remote to make the fast forward button on the front control panel to work. Our Cable co was able to get some of the function to work on the cable remote but "play" would never work. Plus, a brand new blu-ray disk is in the player and we now cannot get it out. So, DO NOT BUY REFURBISH. Spend a little more and get a better player and I would suggest something other than Samsung, mostly b/c their customer service is awful.

I purchased this player shortly after buying my 40inch LCD TV (samsung LM40C530). Besides the picture quality being beyond my wildest expectations, the internet features (Samsungs widgets, youtube, VUDU, Netflix, Pandora, blockbuster, etc....) added value exponentially. Movie and sound playback are superb and breath taking. Streaming movies via a ethernet connection/ comcast as my internet provider is seamlessly simple. FYI, VUDU is the recommended source for online movie rentals. Infact the HDX quality is better than alot of blue-ray disc I rented. Im having a ball with my new TV and Blu-ray player. I am now looking at a sound bar to enhance the quality of sound. BTW, I purchased my player brand new from Radio Shak for $100.00 I didnt get a refurbished.

I bought the Samsung Blu-Ray new at Target took it home and hooked it up. Played two DVD's just fine then inserted the third, it played for about 30 to 45 minutes then just a blank screen with audio. I then tried 2 more DVD's and the same thing. Called Samsung about it and they want me to return it but wont getit back or new one for 10 to 14 days, that sucks.

Works perfect like brand new hooked it up with network cable and had netflix movies streaming within a an hour. Wish menu was a bit faster but lightyears better than what I had. Love streamign movies for less than the price of 2 on demand movies. great remote cheap awsome product

I was excited to buy this to watch web content like Netflix, and upon arrival today realized it does NOT have WIFI access, i.e. a separate purchase is required to achieve that. Since that's the only reason I purchased it - I don't own a single BluRay disc, and similar web boxes cost a few bucks more - I am going to return. In my view, this was a bait and switch - by "wifi ready" they mean "wifi incapable unless you buy an extra part." Don't bother - if you want it for the Blu Ray there are better-reviewed products out there at a similar price point. I feel really tricked in buying this.

This is such a nice player. I have no issue buying refurbished, and I think units like this are a great value. I own many Samsung products, and this one produces a great picture.

Sorry to say that this "refurbished" unit never worked. It was not able to read a DVD. Not sure it's worth the hassle of saving a few bucks on a refurbished unit if they don't repair the original problem. Be warned that my experience was not good and I suggest you avoid refurbished products from Best Buy.

I got this in the outlet center for a great buy. I have had the player for almost 2 months, and I have no problems with it at all.

Refurbished is the way to go. I've bought many products refurbished, and never had a problem.

item did not work unable to program did not accept disk