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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1218 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers enjoy the SmartThings Hub for its ease of use, compatibility with other products, and simple setup. Some customers have experienced connectivity issues and suggest improvements to the app. The hub is praised for its home automation capabilities and reasonable price, with many appreciating its Z-Wave functionality. However, a few users have noted limitations in its range and clarity of instructions.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,218 reviews
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great home automation hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung matched up with my z wave products with no problem. I even bought some 2nd generation iris door sensors that matched up with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't find any issues with this product. Not sure why people were complaining about the App; I think it's pretty straightforward and user friendly!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect hub for smart home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed hub for out smart home and after much research chose the Smart thing hub. Works seamless with all different items we asre using.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Fantastic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to connect my smart lock to Alexa and to control it with my smartphone. I can't wait to get some more sensors to monitor my doors.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love the IFTTT compatibility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App has been stable easy set up Have IFTTT recipes set up It's worked well enough I can't think of any negatives while filling out this review

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Works with products that's alexa doesn't directly work with. Front door locks work now through Alexa. So far so good. App is neat too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    good start

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if you are thinking of making your house a smart house. this is a great start. it is easy to use and all kinds of things work with it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Best hub on the market do the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For he price you cannot find a better hub. It has a slight learning curve, but works wonderfully and the Smartthings tech support is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Home automation

    Rated 5 out of 5 stars

    Great HUb

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart things is a great hub because it can control most home automation products and I have a lot of them!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to configure and setup You may make a mistake with the logic sometimes but look at the settings carefully and it’s easy to fix

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Needed for Echo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I chose this hub to use with my Echo. Once I learn about all that can be connected it will be a great help to make my house a "Smart Home".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best DYI Smart Home Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend SmartThings to everyone looking to turn their home into a Smart Home themselves. There are some drawbacks to the alternatives as it currently relies on a good internet connection, therefore I wouldn't recommend it if security is your #1 concern. But if you are a tinkerer, go with SmartThings and install WebCore. I have yet to find anything more programmable. Even the pushy Best Buy salesmen trying to get me to look at their own platform couldn't prove that their platform was as customizable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great home automation kit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this smart things hub and used it to connect lots of smart light bulbs and switches in my house. Great functionality and versatility.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Best hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a lot of research before buying this hub. Connects with numerous devices of all types with the added bonus on Alexa bridge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have installed the Samsung SmartThings Hub and connected it with Leviton Z-Wave outlets and Philips Hue light bulbs. It works very well. It is easy to set up and get running. Setting up routines to perform basic actions does not require any programming skills. I also connected it to Google Home. I am impressed with the power of the Groovy programming language if you want to perform more complicated actions. There is plenty of documentation and if you have some exposure to any programming language, it is easy to pick up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Smarthub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little device to have to control all of your home smart devices. Works great with Alexa and other smart home devices.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy Set Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. I set it up in less than 10 minutes and now I have my parents lights set up to turn on and off with Alexa via voice.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung - SmartThings Hub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say, Easy to setup and works as intended. Looking forward to adding lights and sensors for the doors and windows!

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Works great with Google home and Harmony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With smartThings and Harmony together I can control almost everything in my home (blinds, TV, Stereo, lights, ect...) with google home!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    so easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with every Samsung product I own it is excellent quality and easy to set up especially with existing Samsung products.

    I would recommend this to a friend
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