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Customer Ratings & Reviews

Customer reviews

Rating 3.8 out of 5 stars with 224 reviews

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Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

75%would recommend to a friend

Customers are saying

Customers are enthusiastic about the SmartThings Indoor 1080p Wi-Fi Wireless Security Camera's excellent camera quality, ease of use, and effective motion detection. Many appreciate the night vision capabilities and find the price reasonable for the features offered. However, some users experienced connectivity issues and expressed concerns about the cloud storage options, particularly the lack of local storage. A few also noted that the camera can get warm and that the app could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 224 reviews
  • Cons mentioned:
    Cloud storage

    Rated 4 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased on sale & is a good value. But no SD card to store video. Need to subscribe to keep up to 30 days of video.

    I would recommend this to a friend
  • Pros mentioned:
    Motion detection, Night vision
    Cons mentioned:
    App, Heat
    Tech Insider Network Member

    Rated 3 out of 5 stars

    Decent Mid-Level Camera Hobbled by App

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is not a bad camera but I’m reluctant to recommend it due to the undesirable SmartThings app needed to manage it. Plus, there are other cameras in this price range with a few more bells and whistles. PROs • Good wide 145 degree viewing angle (diagonal) • Motion detection works well. Default is to monitor the whole screen but you can choose specific areas If you want. Useful to ignore motion, for example, of trees through a window, or pets running through the bottom of the view. • 1080p resolution clear image • Infrared for night vision up to 16.4 feet • Does not require a hub • Two-way speaker • Works on 2.4 GHz and 5 GHz wi-fi networks CONs • Runs warm even when turned off. • Horrible unintuitive SmartThings app by Samsung is needed to use it. You can’t even set a simple routine such as turning it off/on at specific times unless you set up two programs: one to turn it on and the another to turn it off. Easily knocks off 1 to 1.5 stars from the rating. • No remote pan/tilt the camera. Somewhat negated by the wide view, though a zoom would have been nice. Other 30 day trial for premium features, but free option allows you to take 10-second clips (versus 60-seconds on premium) that are available for 24 hours (versus 30 days). The free option also limits you to 4 cameras (versus 8 on premium) on the cloud account; all additional cameras are limited to live streaming. If you’re already invested in the SmartThings ecosystem, then it’s worth considering.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    TomE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got it hooked up and it appears to work fine. I need to use it a little more before I give it 5 stars. However for its price, I think it is a good deal.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    This is a very good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good product. It was easy to install. Have some shortcomings relating to the connection. It still allows me to see what’s going on in my home while I’m away.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    It is ok not the worst not the greatest

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to use as a baby monitor. I like that I can use an app on my phone to see the kids and hear them. Only downside is they constantly need reconnecting. I originally bought them last year and they stopped connecting so I got new ones with the geek squad protection. Hopefully won’t have any issues this time.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Really Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get for my boys room. And is really good, easy set up, good videos. Now I go work in totally peace.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Nice for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price I paid I guess it works fine. Seems to disconnect from WIFI a lot. The wide view is nice and picture quality is good.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Security camera

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it to monitor our apartment. Love the ease of setting up. The video is great quality.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Heat

    Rated 2 out of 5 stars

    Needs some improvements

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once connected, the picture is good. Could not connect this camera to a Comcast Arris modem. The camera runs hotter than I would have expected. Instructions for this product was less than great. Was more trouble than it was worth, finally swapped for another brand.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you for your review of the SmartThings Camera! I am sorry that the camera, and instructions, did not meet your expectations. We are continually working to improve our products and the customer experience, and your feedback helps us to do so. If you ever have questions or need assistance in the future, please feel free to visit our Support page at https://support.smartthings.com. You can also reach out dedicated SmartThings team at [email protected] or 1-866-813-2404. Thank you for considering SmartThings! ~Samsung Brand Ambassador Samsung

  • Pros mentioned:
    Camera quality, Price

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture and great video camera. Excellent would recommend it and it’s great price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Security Camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros; Great Security Camera with wide view and very easy easy installation. Cons; Wired power, wish it had battery for power.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy connection through the SAMSUNG SMARTHINGS app. Clear images and wide angle. You don need a hub for this.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great value camera

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick setup and has a beautiful picture. Samsung makes excellent products

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Great camera

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera especially for the price and for how easy it is to use its amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Ease of use

    Rated 5 out of 5 stars

    Sharpness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed to keep an eye on the pets. Sharp picture, easy set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    They pick up everything

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are easy to set up, they are easy to use but they pick up everything lots of false alarms from sound and moths.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good camera, but...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The camera is sleeker than my last set of indoor cameras. It's good that it can pair with SmartThings to control from your phone and set up was easy. However, the camera doesn't always stay connected to the wifi. Shows disconnected at times.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 5 out of 5 stars

    Best quality for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Covers wide area. Clear HD quality frames. Very sensitive microphone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Price

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has great picture very clear works great for its price

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good SmartThings Cam

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good camera that integrates with my Samsung SmartThings hub, great free features and picture quality.

    I would recommend this to a friend
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