Customer Ratings & Reviews

This is the worst dishwasher I've ever owned and I really don't understand all the good reviews. I purchased a Samsung stainless steel suite of appliances to replace perfectly functioning white appliances. The dishwasher we replaced was a Bosch. We've owned Bosch dishwashers in the past but didn't want to spend the extra money this time so went with the Samsung (and wanted to get the suite discount Samsung at the time was offering). I regret my purchase every time I use the Samsung (which is multiple times per week). 1. It's louder than the Bosch, even though they are supposed to be the same dBAs. 2. I'm actually surprised if all the dishes come out clean. Just about every single load I pull out at least one dish that's still dirty and has to be washed again. 3. It has a really ugly black flap at the bottom that makes no sense to us. It's ugly (looks almost commercial) and doesn't really seem to be useful. 4. I have a hard time fitting my dishes inside. The top rows don't seem big enough for most of our cups/glasses and the bottom seems like everything is angled the wrong way (the back row is fine, but the other rows don't allow you to put plates in the same direction). So if you have more than one row of plates/bowls, you have to just put them in however they'll fit because they won't fit in a nice row like the back does. 5. I run every load on Heavy + Storm Wash. Most of the loads are normal loads that shouldn't require anything special but because the dishwasher is junk that's what I have to do...and still don't come out with a fully-washed load...and no, I don't overfill it. I also use Finish Powerball detergent which I've never had an issue with before. 6. I like the idea of the auto open feature that helps dry the dishes, but because it has that feature, you can't just rest the door on the latch if you don't want to close it all the way. You have to close it every single time or it stays open. In summary, I will never buy another Samsung dishwasher and regret my purchase. In seeing all these reviews (which I did read before making the purchase) most of you are enjoying the dishwasher which is great. But it frustrates me so much that I wanted to make sure that others understand its limitations because if you're on the fence, I highly recommend you get a Bosch.

The Samsung Top Control Dishwasher with StormWash gives a first impression of a high-end designed appliance that has the capacity to handle anything that comes its way. With a modern look sporting sleek lines, a soft blue glow from the handle and control panel, and a fingerprint resistant finish it's an addition guaranteed to spruce up any kitchen. Behind the door I found plastic coated metal upper and lower racks that will protect anything placed on them however will likely be prone to cracking and rusting. The adjustable top rack helps to accommodate larger items on the bottom rack which allows larger stock pots to still be washed. I found that if the racks aren't loaded exactly as specified in the instruction manual, the layout of the racks don't allow for much freedom in regard to placement. The bowls are designed to only be placed down the middle of the upper rack with takes away quite a bit of space for plastics. I'd like to be able to place bowls on the bottom rack instead. The instruction manual indicates that up to two saucers can be placed on the bottom rack but this isn't feasible. The cutlery racks appear to have been designed with functionality in mind however these could have been executed a bit better. Although each piece of cutlery should fit in a slot, the only way to do this is with the handles down. When removing cutlery from the holder, the only option is to touch each piece where food would go. This is unsanitary. I didn't use these as designed and left the slot covers up. The wine glass holder are an interesting feature that I've never seen before. I tried this and was only able to fit three glasses in each rack whereas the instruction manual shows four on each side. The StormWash feature seemed to work well when it was used as it removed semi-hardened materials from a stockpot. When the wash cycle is complete, the door will open twenty minutes before the timer is up to help facilitate drying. There is an option to disable this which prevents children from opening the door but at the cost of effective drying. With both options, plastics on the top rack weren't completely dry even with the use of JetDry rinse aid. The Top Control Dishwasher with StormWash looks great on the outside but has some room for improvements on the inside. This review written as part of The Insiders program.

Where to start? We got this installed in October 2016 and even the installation process for cumbersome. BUT, after using it for a while and trying out different cycles, we realized that all of our glasses come out dirtier than they go in. We don't know what causes this, it's mainly a phenomenon on our glasses. It's almost like dried tobacco stuck everywhere (with nothing even similar going into the dishwasher) and they need to soak in hot soapy water for a good while for the dirt to come off. Called Best Buy, they don't care and referred us to Samsung. Called Samsung, and after making me do tests and almost techy stuff, and after over an hour on the phone with them, they said it's a user error and we should try Cascade tabs - ARE YOU GUYS SERIOUS? They wouldn't send out a technician, although I told them all our other appliances are Samsung; although I kept verifying that we are prewashing (much more than we ever have in the past), that we put stuff into the washer the correct way; although I got really upset. Nothing. Even spoke to a manager and he basically said the same thing. At this time, not even worth it anymore. Samsung is dead to us. We are washing our glasses in the sink now and probably invest in another dishwasher later this year. Great. Would not buy this or any Samsung product again. Awful on all levels.

I've had the pleasure of testing and reviewing this dishwasher as part of The Insiders campaign program. Although I did not install it myself, watching and assisting the install team I can confidentially say that it was relatively simple. It blends well with the countertop and looks sharp in the black stainless steel. The color is actually a lot more grey than anticipated, but still something different than the usual black, white, or stainless steel options. The top rack feels a little wobbly. I can visibly see the inside side walls move when the rack is wiggled side to side. But fully loaded, there are no issues with the function of the rack. Only 2 loads in and I'm already pretty impressed with this machine. Dishes are coming out spotless and very clean. I've even been testing with a little less pre-rinsing as well and dishes are still looking great. We have discovered that having to hand wash pots and pans is no longer required. The Stormwash area makes quick work of them which makes our life easier. All the racking options really let you customize the loading to your unique situation. Only a couple of minor annoyances to mention. First, only the dishwasher pods are recommended for use. No more loose powder like our previous dishwasher. While it's not a huge deal, it will be slightly more expensive to wash in the long run. Second, the door pops open at the end of the wash to aid in drying. This works great however, the door pops open much wider than anticipated which could cause a trip hazard to someone not paying attention. Maybe even a safety issues for a family with small children. See 3rd picture for reference. I definitely recommend this product for anyone on the hunt for a new dishwasher. Great balance of cleaning power and style.

Have been using this new dishwasher for the past 2 months. Pros: - Very quiet. Seriously, it's so quiet that we sometimes doubt it's working even standing right next to it - does not use electricity to dry dishes at the end of the cycle. Instead it has an ingenious feature to use very hot water to quickly rinse dishes at the very end and then opens the door slightly and turns on low volume fan to force all heated air out of the dishwasher. As the result, all dishes and glasses come out exceptionally dry and clean and we save on electricity cost - has many cycles for different type of dishes and level of dirtiness. But best of all, has quick wash cycle that finishes cleaning in 60 minutes - has adjustable rack that allows to fit really big pans in the lower rack Cons: - does not come with free installation and BestBuy charges a lot to install it. If you are a bit handy consider free delivery by BestBuy and do install yourself - I don't like the top touch controls on the door. When door is closed, it's impossible to see time remaining or chosen cycle. And I don't trust touch controls. In all our appliances we had problem with them after some time. - the bottom panel is made out of rubber and repeatedly comes undone. It's a manufacturer defect that Samsung just can't be bothered to fix. Defect is mostly cosmetic, as you see this hanging rubber panel and it ruins the sleek design a bit. Overall the Pros definitely outweigh the cons and we are pretty happy with the purchase.

I'm very happy with my purchase and the Storm Wash feature is a great addition. The standard wash time is a little long (just shy of 3 hours without the Storm Wash), but there is the express that you can add storm wash to that and it's just about 1 hr 10 minutes. It's a lot quieter than the decibels listed indicate...I really only hear the actual dishes as they're sprayed and of course the draining in my sink. Some dishes don't get cleaned, but I don't think this is the machine's error. It usually happen when you over stack your dishes, so they're not exposed to the spray, especially in express mode, so that's more user error. The door popping open at the end is kind of a nice feature as well, just make sure if your dishwasher is set under a cabinet or you have wood countertops to stick the steam shield on the bottom. You can measure the size and cut it out and stick it under your cabinet so you don't see it, but can preserve your wood. The song at the end is a little long and excessive, but there is a way to disable it; I haven't because it doesn't bother me, just my wife. :) The adjustable top rack is a very nice feature too particularly if you have taller wine glasses on top or taller pots/wider pans on the bottom. Like all dishwashers I have purchased in the past, you gotta love the stainless steel interior and the removable rack is nice as well. You can fit a day's worth of dishes inside, the caveat is that we're a family of two, so keep that in mind. I highly recommend this product for anyone. For the price, you get a lot of the 'bells and whistles' of some of the more expensive machines.

Comparing this dishwasher to my previous, would be comparing apples to oranges because there's no comparison. This is a fantastic dishwasher, it even looks beautiful in my kitchen. Things I love are the stainless interior. The fold down features that are in the bottom rack, making washing bigger pots and pans so much easier and customizable. The wine glass holder is also a nice feature. The double lidded utensil baskets are so easy to load and take out to put utensils away. The touch keys are a nice addition and have multiple options. Though the cycles can be rather long. The sanitizing feature has also been a perk! It's so quiet, I often wonder if it's even on! Things I don't love are the auto release door, having little kids, that's not always a convienient feature. And without using the stormwash feature, some items just don't always come completely clean. But all in all, this has been a fantastic dishwasher for us! I was fortunate enough to review this an Insider.

It’s been 3 weeks now since I installed my new Samsung Top Control Stormwash Dishwasher. I have to say the moment it was installed, I fell in love with how beautiful and sleek it looked compared to my old dishwasher. The blue lights made it look very modern and fancy. I love how you can change the racks and make it adapt to whatever dish you put in. I actually put twice as much dishes compared to my old dishwasher and it always comes out sparkling clean. Another feature that blew me away was how quiet it was. I had to turn off my TV to hear if it was even running! There was only thing that had me scratching my head during the 1st few days was when I see the dishwasher partially open after the end of the cycle.... I had to ask my husband if he left the dishwasher open only to find out that it was another cool feature of the Samsung Stormwash called AutoRelease that’s suppose to partially open the dishwasher at the end of the wash to improve the drying cycle. Overall I’m so happy with my purchase. Definitely a good buy!!! #SamsungInsiders

I got a new dishwasher because my old one was extremely loud (builders grade put in when the house was built 14 years ago). I had high hopes for this dishwasher and loved the idea of the storm wash feature. Little did I know how much I would grow to regret this purchase and miss my old cheep dishwasher! Lets just say many of my dishes come out dirtier than they went in, especially the cups on the top rack that are almost ALWAYS full of food debris when its done. The biggest pro is that it is indeed nearly silent- my husband now jokes that that is because it does not work. The storm wash feature is a joke, gets less food off still than a standard wash in most dishwashers. We have come to the point where we nearly hand wash everything before it goes in and we still have dirty dishes! It also takes forever to run, 3+ hours! The auto open feature sounds neat in theory but in practice it is just a nuisance. It gets in the way in the kitchen, and if you close it before they air dry and empty it a few days later (I know, we should empty sooner... but life happens) sometimes there is mildew on the dishes.. Avoid at all costs!

We have not used the storm wash feature of this unit. We just use the 60 minute "quick" cycle as we don't like to put a lot of gunk into the machine. (And are not into programming this beast!) Sometimes the dog even does the prewash! I don't know how easy it is to get the chunks of gunk out the bottom like I had to do every other year with the old cheap Kenmore. That cheapie still works, but the timer would hang up. 10 years was long enough. The new Samsung is quieter as it is not the bottom of the line unit. There is a bunch of insulation on it compared to the old unit. It is also surrounded in stainless steel. I got it to match the Samsung 3 door refrigerator that we got last year (even though the handles on the $300 base unit would have matched better.) The unit pops open at the end of the cycle and because it gets the water so hot it does not have a heating element in it. It just opens and an air fan on the top blows the vapor out into the room. I don't think it gets the dishes as dry as the old unit, but the wife says it's fine, so it is! Others have complained of this. I don't like the door popping open about 8 inches ( which it has to do to vent the vapor), but again, the wife likes that feature! We haven't used the full wash cycles because they run over 2 hours! That's nuts as the unit does make some noise and we assume that it would use more water and electricity as well. But when we have a big party, I know it will get the job done. It seems to have more space inside- the upper rack is easily adjustable and holds tall glasses, etc. This was an open box and the sales manager gave us a great price on it- like the base model. Still waiting for the kick plate, though.

We've owned this dishwasher for 45 days. At first we thought we should get familiarized with all the cycles, since it never cleaned the glasses and cups on the top rack properly. We have tried EVERYTHING, changed detergent, changed cycles, and still the dishes never come fully cleaned. We had an old Kenmore that with a ONE hour cycle always got the job done. Now with barely soiled dishes we have to run a 3 hour cycle and still my wife has to hand wash the glasses and the cups -pictures attached-. We have bought all our major appliances through Best Buy and now that we have a problem the answer we get is: you can sell it and buy a new one. AFTER 45 DAYS!??? Now let's see what Samsung has to say. Stay away.

I purchased this dishwasher on a whim because my local store had an open box for a FANTASTIC price. I already had a Frigidaire Gallery plastic tub dishwasher that came with my home, but it was so LOUD, as my bedroom shares a wall with the kitchen wall that contains the dishwasher. Going from 52dBA down to 48dBA really made a difference! I don't hear that sucker at all! Our electric bill and water bill have been dropping as well due to the lack of heat coil like our old one had. The condensation dry makes a big difference with energy usage. Plus, when the cycle is finished, the dishwasher plays a cute little song to alert you. So far the quick wash has been my life saver. A quick 60 minute wash, as opposed to my old one taking almost double that to perform it's quick wash cycle, is a godsend. The black stainless steel matches my other appliances perfectly (all are Samsung, except for the Frigidaire range). The Geek Squad installers did a great job getting the old one out and the new one in. After the install, they even explained how to use some of the features and what to expect. 10/10 would recommend!

I have had builder grade dishwashers my entire life. When my last one died I decided to upgrade. I love the black stainless steel color. The installers worked to get the perfect fit and did a great job making modifications for a flush finish. I am impressed with the capacity of the dishwasher. I haven’t filled it up yet. I also like the room the top rack has to accommodate tall glasses and even accessories to hold stemmed glasses. The bottom rack is quite flexible as well. You can lay racks down for large items, remove & adjust utinsel holders. I live in a rural area and have to use the sanitize cycle and hot water to really clean because my water comes from a well. I loved playing with the different cycle settings until I figured out what combo worked best. Although quite I did expect it to be a bit quieter. My sister has a lesser brand and you never know when hers is running. It is substantially quieter than builder grade but some parts of the cycle are noticeable. I didn’t have to turn up the volume on my TV but I can hear it. If the full cycle was a whisper I would have give 5* but that alone would not have prevented me from buying it.

I purchased the Samsung DW80K5050us brand new from Best Buy and after a year it began having issues. The control panel first started going crazy and so I had a repair guy come look at it and he said it would be $400 to fix it. I declined. After a few months I turned it back on and it began working again so we just went back to using it. Today while running a load of dishes, I started smelling an electrical fire and smoke was coming up from in-between the unit and my counter-top. Turns out the seals on the motor were bad and it rusted causing it to seize and combust. It was less than two years old and it rusted to the point where it almost burnt my house down. I will never buy Samsung again.

I purchased what I believed were high quality Samsung appliances - 4 of them - and I am very disappointed. I paid to have three appliances installed including this dishwasher. Two days later the dishwasher smelled like a sewer. I called and had to wait a week for service. While waiting, the bottom rubber flap fell down which is supposed to help quiet the noise. Tech came and had to re-work the hoses going from dishwasher to the drain/garbage disposal because the installer did it wrong. Fixed flap. Looked at double oven radiant range while there. Showed him pictures. A week later the flap fell down and the dishwasher still smells. Never had this before .. living here 16 years. With flap hanging, dishwasher is LOUD. Tech coming again Friday. Service tech on phone told my husband to “cut the flap off.” Poorly designed but it is sleek looking. Rather have a quality product the seller backs. I will keep calling if the flap falls down. Very disappointed with product and Best Buy salesman whi never responded to my emails or calls.

Got this to replace my 14 yr old dishwasher that was leaving all kinds of foods and films on all of my dishes. It was long overdue to be replaced. As a regular samsung electronics consumer I decided it was time to test out their household products. Ordered this dishwasher based off reviews and its slick and clean look. It has been installed for about 3 weeks now. It is much quieter right off the jump. My dishes have absolutely no film on them now and zero water spots! I have not used any finisher with this washer yet either. I was skeptical of the fact that it didnt have a heater element but all the dishes dry just fine. The dishwasher opens when the cycle is done instead of using electricity to heat dry all the dishes. I can highly recommend this product! Disclosure: I am reviewing this product for a promotional offer

I wish I would have read more reviews before purchasing. The top rack doesn't seem to have as much space as my old appliance, possible because the electronics are on the top of the door instead of the front. There is a flap that holds your wine glasses but if you use it, you lose the entire row behind the glasses. This seems incredibly stupid. I took the removable stem holders from old dishwasher and put them in this one. The bottom rack catches and does not slide back in easily. I read the instructions for cleaning the filter out but haven't figured out how do to it successfully yet. It just does not seem the get all the dishes clean. I eat oatmeal for breakfast and the bowl that has the oatmeal never gets clean on the normal setting. I am going to try a different detergent to see if that helps. The first dishwasher I had could get casserole dishes clean with no problem, the next two just were not as good. We were getting a stove, fridge and dishwasher. I wanted the black stainless but this dishwasher only came in black not black stainless. Very disappointed that I had to go with regular stainless instead of the black stainless because one appliance wouldn't match.

We bought around 3 months ago, and just had it installed around 2 weeks ago. We use it almost daily so we tested it to the prime. Make sure you use heavy wash or storm wash when you wash dishes, because normal wash will not do a great job. We notice also the type of pods you buy for a cleaner also makes a difference on the results of clean on your dishes. Play around with it and you will find the one you like. When my wife and I were purchasing this we didn't know it didn't have heated coil dry like we were used too. So samsung doesn't use that technology anymore, but use hot air to blow it dry. So when the rinse is done the unit opens by itself which is neat, and does an air dry to dry the dishes. They get pretty dry, but there is some residue on clear glass cups we have which I do not like when its on the bottom rack.

have had several brands of dishwashers in the past but this Samsung with StormWash is a dream. It runs so quiet I can barely tell it is running. I tested the StormWash feature by not washing off the dishes like I have always been forced to do in the past with previous dishwashers. I truly did the job and my dishes are clean without rinsing . The storage was brilliantly layed out and I can fit more dished in there than ever before. This is truly a blessing for those with a big family. It is very sleek and incredibly easy to use. I was able to use the features without any issue. The only surprise but known feature was the dishwasher door popping open near the end of the drying to vent and help with the drying. This was no problem for me but was unique to me. This dishwasher is a must have!

Easily the worst appliance I have ever owned. The Samsung website indicates the issues we've experienced aren't unique - I wish the Best Buy website had the same detail, and we never would have bought. From instillation, the unit smelled like a compost bin, and often the dishes don't come out clean. Numerous Samsung service people came out and confirmed the terrible smell and the smudges on the dishes, yet continued to claim the unit was "working properly." Then just this week (the unit isn't even a year old) the hinges started to creak, and now the rotating blade under the top rack fell off. Samsung has been no help at all, and by their "policies" the unit is still working correctly and they will not replace it - again, this is after service staff have confirmed the issues noted above. We'd dearly like to get out from under this dishwasher but it seems it's money down the drain. Save your time and more importantly your money. This product is a joke.