Customer Ratings & Reviews

Moved the old washer out of the way and installed the StormWash following the instructions. Took the install kit back for refund because the old dishwasher had the same connection hardware.

5 stars if it had a light to indicate clean dishes

Just found out there is a broken wheel on one of the racks. So I will be contacting Best Buy to come replace wheel.

We have had this dishwasher for 4 years. The plastic covering on the top and bottom rack has come off in areas allowing places on the racks to rust out and break. Most times the glasses in the top rack come out dirty with flecks of who knows what inside them. All dishes are pre rinsed before put in. Cannot use the individual packs of liquid soap, they will not break open. Have to use the powder. Sometimes the soap door doesn’t open at all. The front constantly stays dirty looking no matter how often you clean it and we don’t even touch it. We bought this because there was a discount for buying an appliance “package” where all items were the same brand. I really wanted the fridge so I got stuck with this terrible thing.

Where to start? We got this installed in October 2016 and even the installation process for cumbersome. BUT, after using it for a while and trying out different cycles, we realized that all of our glasses come out dirtier than they go in. We don't know what causes this, it's mainly a phenomenon on our glasses. It's almost like dried tobacco stuck everywhere (with nothing even similar going into the dishwasher) and they need to soak in hot soapy water for a good while for the dirt to come off. Called Best Buy, they don't care and referred us to Samsung. Called Samsung, and after making me do tests and almost techy stuff, and after over an hour on the phone with them, they said it's a user error and we should try Cascade tabs - ARE YOU GUYS SERIOUS? They wouldn't send out a technician, although I told them all our other appliances are Samsung; although I kept verifying that we are prewashing (much more than we ever have in the past), that we put stuff into the washer the correct way; although I got really upset. Nothing. Even spoke to a manager and he basically said the same thing. At this time, not even worth it anymore. Samsung is dead to us. We are washing our glasses in the sink now and probably invest in another dishwasher later this year. Great. Would not buy this or any Samsung product again. Awful on all levels.

Quieter than I expected. Control menu is not so intuitive but easy to learn after a few runs. Hope it lasts long.

My wife and I bought all new Samsung kitchen appliances when we purchased our most recent home. Having three young kids we do a lot of dishes. We’ve been really satisfied with this dishwasher. The only thing we don’t like about it is having to clean and rinse all the plates before putting them in. I understand scraping food and what not off but completely rinsing and cleaning the plates 1st seems a bit counter productive. Especially at almost $700 for the dishwasher.

I buy my dishwasher and we installed right away was working perfectly i usually used every other day, yesterday i ty to turn on and no turn i check everything like they said in internet i leave the bracket off all night and turn back on in the morning and still nothing, so i call customer service and bcoz we installed they said i need to call a professional for give me a paper said is not working after that maybe i can call again, like i said is Not turn on , i told her no matter how is installed should be turn on and said any code, here we need to take a permit from the city to someone to come and installs cost that $150, plus we need to pay the electrician too for check the electrical, and the person to install so we r talking around $500 so the same price that cost new , so please NO BUY this mode i been doing some search and this model has TONS OF COMPLAINTS about this happening so often. Just i can tell u about my experience and how impotent i fell about it, I can’t do nothing just buy a new one and no samsung, i have before bosh and works for many years good.

I purchased the Samsung DW80K5050us brand new from Best Buy and after a year it began having issues. The control panel first started going crazy and so I had a repair guy come look at it and he said it would be $400 to fix it. I declined. After a few months I turned it back on and it began working again so we just went back to using it. Today while running a load of dishes, I started smelling an electrical fire and smoke was coming up from in-between the unit and my counter-top. Turns out the seals on the motor were bad and it rusted causing it to seize and combust. It was less than two years old and it rusted to the point where it almost burnt my house down. I will never buy Samsung again.

We bought around 3 months ago, and just had it installed around 2 weeks ago. We use it almost daily so we tested it to the prime. Make sure you use heavy wash or storm wash when you wash dishes, because normal wash will not do a great job. We notice also the type of pods you buy for a cleaner also makes a difference on the results of clean on your dishes. Play around with it and you will find the one you like. When my wife and I were purchasing this we didn't know it didn't have heated coil dry like we were used too. So samsung doesn't use that technology anymore, but use hot air to blow it dry. So when the rinse is done the unit opens by itself which is neat, and does an air dry to dry the dishes. They get pretty dry, but there is some residue on clear glass cups we have which I do not like when its on the bottom rack.

Everything works just fine however there is a rubber flap under the door that is there for moisture protection and noise barrier. The flap is supposed to stay tucked behind the kick plate but it will not stay! No installer that has come to try to fix it can get it to stay in place. Its annoying and looks bad hanging down. Also, there is no top rack basket for smaller items.

Very happy with dishwasher so far. Quiet operation and like the door open feature at the end of the cycle.

The only thing this dishwasher is good for is to waste water for 3 hours. Yes the run time is 3 hours. If any partial of food is still on any of the plates, it will multiply and get all over everything else.

This product simply doesn't work and support has been less than helpful. In effect, every dish you put into this machine comes out unusable without hand washing thus defeating the purpose of having the machine. Samsung support has not attempted to actually fix the issue. Considering that so many other reviewers on this site indicate the same problems as us, I am guessing that this is a known issue from Samsung. Best Buy shouldn't sell this product... buyer beware.

have had several brands of dishwashers in the past but this Samsung with StormWash is a dream. It runs so quiet I can barely tell it is running. I tested the StormWash feature by not washing off the dishes like I have always been forced to do in the past with previous dishwashers. I truly did the job and my dishes are clean without rinsing . The storage was brilliantly layed out and I can fit more dished in there than ever before. This is truly a blessing for those with a big family. It is very sleek and incredibly easy to use. I was able to use the features without any issue. The only surprise but known feature was the dishwasher door popping open near the end of the drying to vent and help with the drying. This was no problem for me but was unique to me. This dishwasher is a must have!

The door latch is common failure - the spring is so strong it pulls the retainer pin from the plastic bearing points. The pin should be about 2mm longer and the plastic frame should be strengthened to avoid distortion if they need this much spring force. Fixed by installing a longer retaining pin for now.

2 mths old and the rack paint chipped off and rusted. Then the rubber gasket casing came unwelded. Samsung said they would replace it. They give you the run around for over a month now. Dont buy samsung.. This appliance was never good at washing . Dishes were always still dirty.

Purchased as a complete matching set for complete kitchen re-model (slide in oven; microwave; fridge/freezer & dishwasher). All appliances matched perfectly. Dishwasher cleans extremely well/efficiently and quietly. Hand/finger smudges disappear easily.

No complaints about the dishwasher functions. It cleans my dishes. Totally disappointed that the finish chips off. I have other Samsung products from this suite (microwave) that are also chipping.

This dishwasher looks great with the rest of the Samsung suite of appliances and we don't have to set it to run in the wee hours of the night due to noise! This can run while we're watching TV or visiting with family. We've run it without 'pre-washing', like we had to with our old DW and the dishes came out perfect. You might think you have everything that is needed if you're installing this yourself, but the hot water line adapter is different on this from my old DW - you may want to get the install kit and return it, if you find that you don't need it...