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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 4631 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers find value in the UBD-K8500 4K Ultra HD Blu-ray player's exceptional picture quality and ease of use, frequently praising its 4K capabilities and upscaling features. However, some users express dissatisfaction with the remote control and the player's price point. While the design and Wi-Fi functionality receive positive feedback, concerns regarding the player's size and occasional noise have also been noted.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 4,630 reviews
  • Pros mentioned:
    4k

    Rated 5 out of 5 stars

    Performed as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros:Excellent 4K HDR performance. Much better than compressed streaming services. The Revanent was much better that blu-ray. Cons: No input detected intermittently with Sony XBR75X940C. Must select 1080P output to let TV do the upscaling for blu-ray.

    I would recommend this to a friend
  • Pros mentioned:
    Upscaling

    Rated 5 out of 5 stars

    outstanding picture quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and easy to use. 4k upscaling is great, I'm watching all my old DVD's and Blu-rays so I can enjoy them in near 4k resolution.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really nice player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung - UBD-K8500 4K Ultra HD Wi-Fi Built-In Blu-ray Player is a very nice addition to your 4K UHD Television. The player was very easy to set up using the step by step tutorial. The picture quality is extremely good. To date I only have one UHD DVD and the picture quality is great. Playing existing Blu-Ray discs also gives a very sharp picture as the player enhances the quality. The player was very easy to sync with my Wi-Fi router. I've used the player to access 4K UHD You Tube Videos. Really Nice!! All in all a very nice player.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Decent 4K UHD Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first one I had didnt work well and was loud and kept losing connection. I returned it and got another one. Changed out my HDMI Cords to Monster Cables and It works a lot better only a few times does it have HDMI hand shake issues. Plays every disc I have thrown at it and Looks Awesome on My Sony XBR930D 4K TV.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great Picture and easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice picture but I was a little disappointed in the quality of the 4K picture. Didn't seem much better than Blue ray. Maybe it was the movie as it had a lot of dark scenes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a HD Blu-ray player. Noticeably better picture quality! Smart features are also easier to use. Menu is very straight forward.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Solid 4K player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I need it to and has a simple interface and remote. Picture looks great in 4k, you can tell the difference from having a native disk and the higher quality over streaming 4k.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great 4K Player!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice design. Sleek and beautiful. Has HDR upscaling and makes Blu-ray near 4K quality. Normal DVDs look great as well. Has built in apps.

    I would recommend this to a friend
  • Pros mentioned:
    Upscaling

    Rated 5 out of 5 stars

    State of the art

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit rocks! I previously had a player that upscaled to near 4k but this new Samsung is coded for full 4k. I couldn't be happier with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Best available with 3D capabilities

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only ultra HD 4K player that has 3D capabilities so it was the one for me. Great picture and easy set up. Spend the extra cash on a good HDMI cable to get the best picture results.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Ease of use

    Rated 5 out of 5 stars

    Great 4K player for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with my new 4K TV and couldn't be happier. Everything linked up easily and quickly. I wish there were more 4K movies to watch.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Nice player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good player. Easy to operate and navigate. But I'm glad I bought it on sale bc I don't think it's worth what it is at its normal price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    gives a great pic on tv , best that I have seen .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little pricy but very good over all. Easy to use , great pic and looks good where it is sitting. would highly recommend if you have 4k tv.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good product but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loved this player when I played a 4k disc,the only problem I have is,I have several movies purchased from Vudu and the 4k content doesn't play on the Samsung. I sent a message to Vudu and they said Samsung doesn't support 4k streaming with Vudu. So I'm disappointed with this product.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Picture quality

    Rated 5 out of 5 stars

    Love It, picture is clear like you are at the show

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 4k television, now 4k DVD player, my 4k movies looks so real and beautiful, LOVE IT!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    4k, Upscaling

    Rated 4 out of 5 stars

    4K It Up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have waited for the price on this to come down and now it has, $199.99 for this player is a great deal. It has all the cool features built in and is a true 4K player and has upscaleing.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Ease of use

    Rated 5 out of 5 stars

    Compact, Clean Design, Great Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything I needed it to do as a source to a 4K TV. Interfaces nicely to universal remote for easy operation. Set up was error free.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Blu Ray Player For Movies

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not get any better. Play a blue ray or a 4k Ultra HD movie and you will never want to go the movies again. The picture is much better than you will see at the movie theater. It takes some getting used to because the picture is that clear.

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 5 out of 5 stars

    Works perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only complaint this far is the remote. It's small and not easily used without looking at it. Also it has no backlight.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Not bad, but not great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung K3500 has proven to be a pretty fair 4K player, but it seems to have some issues that I recommend someone consider before purchase. First, it's always a challenge to learn a new interface. Since all players use their own proprietary graphics for execution of functions on the TV display, it can be confusing learning a new interface. But the Samsung interface is actually quite intuitive, and relatively easy to navigate. However, the browsing functions for Netflix and similar streaming services use different remote buttons than the disc functions, leading to frequent issues with hitting the wrong button to pause, play and so forth. I would have thought the designers would have made sure the similar, related functions for streaming were the same as those for the disc. Second, I have experienced the player freezing without further functionality until killing the power supply. This is actually a serious issue, and since I've already returned one unit because I believed it was a one-time glitch, now that I'm experiencing the same problem with the brand new replacement player it suggests this is an engineering and design problem. Though killing the power isn't necessarily difficult, it is completely unreasonable for the normal operation of the player. In the last couple of weeks, the problem has occurred twice (though we have admittedly used the player a lot). It had occurred twice on the prior unit before returning it. Third, similar to the player freezing until a reset is done, it has proven unresponsive in the operation of some remote functions. We have had to wait for the functions to execute after sending the remote signal. For example, when pressing the fast forward button, the player would freeze the screen for a few moments before accepting the remote command. This is likely the same problem as previously mentioned, but presented in a different way. Having outlined the negative issues, I have to say some of the functionality is actually easier to use than other players we have used.in the past. And, picture quality is what we had expected. In short, we would give the K3500 mixed reviews. At the discounted price that we paid, it's probably okay. At full price, it certainly isn't worth the price.

    No, I would not recommend this to a friend
    • Brand response from MrSamsung
      Posted .

      Thank you for purchasing this Samsung UHD Blu-ray Player. I am sorry to hear that you are experiencing issues.

      Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new directly from an authorized seller.

      To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable on our Samsung Support Facebook page at:  https://www.facebook.com/samsungsupport/app/158125230916392/

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      -Samsung Ambassador Samsung

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