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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.7 out of 5 stars with 546 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the excellent picture quality and ease of use of the UBD-M9500 Streaming 4K Ultra HD Wi-Fi Built-In Blu-Ray Player. Many appreciate its 4K capabilities and the upscaling features which enhance standard definition content. While some found the remote control less than ideal, the overall performance and wide array of apps were frequently praised. The sleek design and convenient Wi-Fi connectivity were also highlighted as positive aspects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 546 reviews
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked this up to my Samsung 4k TV and it looks amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was originally listed for 399, but i got for 149 not really sure why this item is 400$ to begin with but that’s another story. Plays great, pairs perfectly with our 65” Samsung 4K tv, upscales beautifully

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product as expected from Samsung

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this particular model after having the salesperson explain the differences between this model and others. I purchased ther 4k Ultra HD Wi-Fi Built in Blue ray player and could not be happier with it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to hook up and easy to use works great with tv

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    Buyer's remorse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very unsatisfied with this unit. I went with Samsung because it provides an optical digital audio output; the Sony models(I had a Sony Blu-ray player I liked very much)of 4k aren't offering the optical for some reason. This model's remote control sucks! It's too small, and the toggle buttons aren't big enough, and they're molded too close to the remote, which makes it hard to feel them in the dark. Also, when you pause and then re-play this unit, a banner appears at the top of the screen for about 5 seconds. Overall, I'm sorry I bought this Samsung player. If I can find a Sony with an optical audio output, I'll get it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sweet Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture looks killer in 4k. Player connects and talks to tv with no problem. Turn on player and tv turns on by itself. Small and compact unit. Super fast loading and start up. Nice player.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    70 year old mother in law gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this for my mother-in-law so she could recover after knee surgery. She was skeptical at first of the streaming feature, but after two days she's a pro at it, she loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Nice DVD Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The DVD player is very nice. The interface is the same format as the Samsung TV I purchased. I can't find anything I do not like about this DVD player.

    I would recommend this to a friend
  • Cons mentioned:
    Noise

    Rated 3 out of 5 stars

    Good Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung Player is very nice. Only real drawback is that when you play DVD with multiple track options like a Family Guy with numerous episodes on it, the player is a bit noisy when going to selected track.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this blu ray

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best blu ray player I've owned. Samsung is the way to go. This model is actually better quality than any in it's class. Movie viewing is spectacular. 4k movies are the best.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    This model has bluetooth to headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to buy this model because the M8500 BD player did not have Bluetooth. The BlueRay player needed to do Bluetooth because Samsung's QLED TV's Bluetooth does not work properly. The TV does not forward the sound stream from the M8500 without cutting it off after ~10 minutes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great to have !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I shopped around before buying this and found that Best Buy had the best price and the best service around. I will be back to buy others products when i need something for my house.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good DVD player, not optimal for streaming

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This DVD player plays dvds fine but does not support PS Vue, Hulu live tv, sling or YouTube tv. I’m not really sure how you promote something as a streaming device when is can’t compare to a basic Roku. Many Samsung “smart” TVs also have these limitations. Worst part is best but wouldn’t let me return it after it didn’t meet my expectations because I was 3 days outside of the 15 day window. There problem now, won’t be purchasing thru them any longer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So Much for So Little

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Features on this UHD Blu-Ray compare with features of equally capable devices costing two to three times as much. Compare the specs and save hundreds of dollars.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works fine but doesn't have all of the features

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this Blu-Ray Player for my husband's birthday so we could use it for playing discs but also use the apps to use other services. I asked when buying and was assured it would work great and be able to do what I wanted. Upon hooking it all up, we found that Hulu does not have an agreement with Samsung so we could not use it for Hulu programming as well as some other things. There is nothing wrong with the player as such but had I known it wouldn't let us use all of the other apps we had planned I would have bought another brand or more basic player for much less money.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good 4K Blu-ray player.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This connected well and easily with my Samsung TV and Samsung Soundbar. Movies and music CDs played well. (When playing music, I haven't figured out a way to turn off the TV without the Blu-ray automatically turning off too. ??)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A great Blu-ray playee

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really great Blu-ray player. My only complaint is that if I have it paused too long it goes to sleep and turns off and I have to restart the whole movie, and I can't find a way to turn that feature off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    incredible player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    pricey but great 4k player allows you to have hdmi to tv and 2nd hdmi to receiver (in case your receiver is not 4k) explains the higher price of this player

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Pic and Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a bluray fan and I have a surrounded sound system and 4k bluray discs sound awesome, and the video processing is excellent on this device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great 4K player

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this product but it has one problem it never stays in that same audio mode that I wanted in it is an awesome Samsung product

    I would recommend this to a friend