Customer Ratings & Reviews
- Model:
- UBD-M9500/ZA
- SKU:
- 5791803
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the excellent picture quality and ease of use of the UBD-M9500 Streaming 4K Ultra HD Wi-Fi Built-In Blu-Ray Player. Many appreciate its 4K capabilities and the upscaling features which enhance standard definition content. While some found the remote control less than ideal, the overall performance and wide array of apps were frequently praised. The sleek design and convenient Wi-Fi connectivity were also highlighted as positive aspects.
This summary was generated by AI based on customer reviews.
Great 4K Blu-ray
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect match to our TV, great remote, awesome picture
I would recommend this to a friendGood Player
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This player was cheap and does the bare minimum which is what I needed.
I would recommend this to a friendShuts on off periodically
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It shuts off and comes on by itself, other than that it's pretty cool. Color quality is excellent.
I would recommend this to a friendgood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung player is perfect like all samsung products
I would recommend this to a friendExcellent Advanced Streaming Blu-Ray Player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung promises to work well for a long time.
I would recommend this to a friendExcellent system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung done it again with a flagship 4k uhd player
I would recommend this to a friendBeautiful pic for 4k
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am not found of the small screen for my dvds but the quality for 4K is amazing.
I would recommend this to a friendno issues great player
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have enjoyed my Samsung UBD-M9500 no issues at all .
I would recommend this to a friendGood product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got it for my son.... works good.... he likes it.... works as it should...
I would recommend this to a friend"HAUNTED!"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.FOR SOME UNKNOWN REASON THE UNIT AND THE CONTROL DO NOT GET ALONG. I RESOLVED THE PROBLEM, AFTER TAKING IT INTO THE STORE, ONLY TO BE TOLD IT WAS WORKING PROPERLY. I BROUGHT IT HOME...YOU QUSSED IT, THE PROBLEM BEGAN IMMEDIATELY - I FIGURED OUT A HACK THAT WORKS FOE ME - NEXT TIME IT'S A SONY JC
No, I would not recommend this to a friendNice, but
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a pretty good blu-ray player, but it could have better apps.
I would recommend this to a friendCool UI
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Has the same user interface as the TVs do and runs quietly.
I would recommend this to a friendGreat player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. No issues. Quick to play blue rays.
I would recommend this to a friendHigh price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice UHD Blue ray player. No problems other than high cost
I would recommend this to a friendIt's ok
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have owned several Samsung Blu-ray devices after about 8 months at times it stops in the middle of a movie. Not the same quality that used to be made. I don't think I would buy another one unless they fix this glitch.
No, I would not recommend this to a friendGreat Player
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung never fails to deliver. Another fine product.
I would recommend this to a friend- Cons mentioned:Noise
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Totally overpriced. Can't really notice a difference between 4K and normal DVD picture quality. This DVD player is also very noisy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Joemoreno:
Thank you for sharing your review of the Samsung M9500 Blu-ray Player. I am very sorry to see that you are having issues.
Please contact us so that we can better investigate your issue and assist you towards a solution or replacement by any the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung products are engineered to the highest standards of performance and quality and we back your Samsung Blu-ray player with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
- Samsung Solutions
Ok...But
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This seems to be ok but I realized this was Samsung last issue of a blu ray player but I am not sure if the flaw is with the player or the DVD. There’s been a few hiccups with 4K movies
No, I would not recommend this to a friendSamsung UBD M9500
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased after purchasing the 7500 and then returning it. I wanted a wireless system and the 7500 did not give me that. I will have to come back later and give a review. So for now I will give it three stars.
I would recommend this to a friendBrand response from MrSamsung
Posted .QueneB,
Thank you for purchasing this Samsung 4K UHD Blu-ray Player. I am sorry to hear that the M7500 model did not work out for you and hoping you are pleased with the M9500 model.
Should you need assistance with features or usage, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email.
Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact.
We are likewise reachable via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Solutions
Not great quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung quality is not always that great and this thing is a mess part of the time. Poor network connection and can be very slow to start up
No, I would not recommend this to a friend