Customer Ratings & Reviews

Wow, I've had many DVD players, but never had one that broke after 3 weeks. I'm not sure if I received a bad player but I didn't want to take a chance. My last two Samsung DVD player only lasted 2 years. This one lasted 3 weeks. I decided to switch to Sony (Too bad all my TV's in my house are Samsung) because I don't see quality material coming out of Samsung. I do love the picture it shows when it's working but the reliability is just not there.

I have had lots of problems with it freezing up and skipping. It has ejected the disk while playing too. Button on remote keeps sticking.

Picture is clear, player is easy to set up and operate. Great product.

I got this but the one I got didn’t work so I took it back. I didn’t get another one

After 5 months now on my player every 5 min the screen saver comes on.

Needs more info on recording. Decent operation.very thin

I bought this as a top end Samsung Blu Ray player... however it only plays about 50% of the disks I either own or rent so a complete bust for something over $200

I usually have no problem setting up AV equipment. I bought an expensive 4K 2m HDMI cable and could not get this player to play 4K ultra hd discs. The normal Blu rays play fine. I even had my Home Automation crew over today. They replaced all cables and were unable to get this unit to play ultra hd discs even when connected directly to my Samsung NU8000 UHD TV. If Best Buy is willing to swap this unit out for another, I’ll provide an updated review.

Returned this player as it kept spinning the disc but never showed a picture.

I bought this for my Samsung 55 NU8500 it won’t even connect was open box should have figured there Was a reason it hooks up to smaller TVs no issue won’t hook up to this 4 k tv installed from Geek Squad back About 5 months ago also purchased from Best Buy not happy lately with Geek Squad installers a lot of money Spent not very good results

I've had an inexpensive Samsung blu ray player for years and noticed that it was really slow for HULU and NETFLIX as well as being relatively slow to load. Also a lot of noise on certain scenes on certain blu ray discs. Researched this player and liked what I was reading but was unprepared for how responsive it is, how fast it is on all levels, and the picture quality is stunning. Better, tighter color, less noisy and sharper with practically zero artifacts in shadows. Seriously worth the extra cost. And unlike most Samsung players, this model actually weighs something. There is definitely more inside as far as power supplies and drives to contribute to the better performance. I also bought a better Audioquest HDMI cable - about 2x more than a standard cable - and that definitely improved things even more. Again, better tighter color and sharpness overall. Recommended without hesitation.

I am not say that this product is not a good one. I am just evaluating the one I purchased. It did not work, right out of the box. When Geek Squad took a look at it, they said the circuitry was hosed. I had to buy a 8500 model that cost me $50 more because I needed one right away.

After playing one Blue Ray Player will not play another

The question always is, will this improve my AV system. In my experience, yes. I went from a Pioneer Elite Blu-ray to this UHD Blu-ray. I was using my Yamaha RX-A1060 to upscale, but upscaling at the disc player is better still. The vast improvement is in start time. There were discs I thought might not play they took so long to start in the older unit. Now they start up fast enough they almost beat me to my seat. Bottom line, better image, fast, very good video sound integration. The only thing I don't like is the curved face. It doesn't mate up with other devices as well as a flat face would.

Broke three times, I have to send it back three times but finally got refund from Samsung. Best Buy took no responsibility. Very Sad.

Did not work properly on day one. Various issues such as door would not open, disc could not be advanced, etc, etc. Brought back for a refund/replacement

This was great for the first month. Now it doesn't work and the power button just flashes green and red. Can't turn on...nothing

I purchased this player after my new Sony X800 didn't quite beat my 3 year old Samsung bluray player. The Sony wasn't as sharp, and this new Samsung 4k player is razor sharp. Being brand new, the price hasn't come down yet. It actually interfaces with my Sony 930e tv better than the sony. I had to actually go to the home menu and select the tv channel to get back to watching tv. NOT WITH THE SAMSUNG! As soon as the door opens, the player automatically switches back to the channel, and your watching tv. I really like the remote, although some reviews didn't like it. It's compact, and does everything you need. I'm sure that last years model is just as good, but this will play all formats. I like my movies sharp, and this player is. I recommend this highly.

Owning the k8500 since it's release I had never been happy with it. Sub par imaging. Banding issues... The m9500 fixes all this. Great image and resolution. Check out this review for some thoughts the reflect my own https://youtu.be/LEaceMA88qE

I got this player to go with my new Samsung Qled tv. It pairs quite well with the tv and the picture and sound is great. There are plenty of picture setting to fine tune to fit your display. There are also a few sound output options. I like that this unit has a removable power cable, it makes it a bit easier to install. I haven't had any luck getting an external USB drive to work yet. I used to use this feature on my other Samsung 3D bluray player and it works flawlessly. But on this player the unit just freezes when I try to play any file and a hard reboot is required.