Customer Ratings & Reviews
- Model:
- UBD-M9500/ZA
- SKU:
- 5791803
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers consistently note the excellent picture quality and ease of use of the UBD-M9500 Streaming 4K Ultra HD Wi-Fi Built-In Blu-Ray Player. Many appreciate its 4K capabilities and the upscaling features which enhance standard definition content. While some found the remote control less than ideal, the overall performance and wide array of apps were frequently praised. The sleek design and convenient Wi-Fi connectivity were also highlighted as positive aspects.
This summary was generated by AI based on customer reviews.
UNBELIEVABLE picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The only reason I couldn't give 5 stars is the remote control quit working less than 2 months in. I followed the directions in the e manual and found it was not the batteries, I put in fresh Duracell batteries held the buttons down to reset the remote, no luck. Fortunately I have 2 other Samsung blue ray players and the unit works perfectly using them. I am going to see if Samsung will replace the remote. I understand that there is a problem with the remotes on this unit so beware.
I would recommend this to a friend- Cons mentioned:Remote control
Exchanged from M8500 - this is much better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote on the M8500 stopped working, playback was poor, and somehow it even interfered with my Fios system. The M9500 works seamlessly, remote works, Fios control is back and playback is better too. BUY THIS ONE NOT the 8500
I would recommend this to a friend Ultra blueray player
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the better Ultra blueray players I've tried
I would recommend this to a friendKathy and Lisa's 18th Year Anniversary
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The remote is very sensitive, but other than that, it works great.
I would recommend this to a friend- Cons mentioned:Remote control
Failed Programming in remote and no Dolby Vision
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A flagship Samsung Bluray play remote was not programmed for one of the top selling TV's - Vizio. The remote will work with junk TVs but not Vizio. Clearly a failure in supporting the consumer. Also, with Dolby Vision gaining popularity, the life of this UBD-M9500 will be limited and not support future technology. No more Samsung for me.
No, I would not recommend this to a friendBrand response from Samsung
Posted .coolgsd:
Thank you for your review on this Samsung Blu-ray Player.
I am sorry you were not satisfied with your experience. Your overall feedback is important to us and we will document your concerns.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us via one of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~Samsung Solutions
Not happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My player freezes and skips when watching movies....no matter what the format of the disk
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Fireman14,
Thank you for purchasing this Samsung UBD-M9500 UHD Blu-ray Player.
I am sorry to hear that you are experiencing issues.
Please give us the opportunity to assist you by contacting us via one of the following options:
1) call Samsung Customer Support toll-free at 1-800-SAMSUNG.
2) reach us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
3) Connect with us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador