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Customer Ratings & Reviews

Your price for this item is $399.99

Customer reviews

Rating 4.7 out of 5 stars with 546 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the excellent picture quality and ease of use of the UBD-M9500 Streaming 4K Ultra HD Wi-Fi Built-In Blu-Ray Player. Many appreciate its 4K capabilities and the upscaling features which enhance standard definition content. While some found the remote control less than ideal, the overall performance and wide array of apps were frequently praised. The sleek design and convenient Wi-Fi connectivity were also highlighted as positive aspects.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 546 reviews
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Excellent picture, wifi, Bluetooth, internet apps, sound!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    AMAZING PICTURE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    MUST HAVE WITH THE QLED 75" - very clear picture and easy to setup!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use, works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it with my Samsung Smart tv. Works great, easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Improvement from K8500

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the K8500 before purchasing this UHD Blu-ray player. The picture was a definitive improvement over the previous years model. After I first got the player I had a couple movies drop picture for a second and then come back in. It appears a firmware update has fixed this. I would add a fifth star for Dolby Vision support, but seeing as how Samsung is pushing HDR10+ I doubt that it will ever happen. In short, great player and well worth the money if you have a good 4k hdr tv.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Exactly what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Device does what it needs to and matches well with my TV

    I would recommend this to a friend
  • Pros mentioned:
    4k, Ease of use

    Rated 5 out of 5 stars

    Excellent dvd ultra 4k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use, works exceptionally well with a 4K tv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Well mixed review but for a reason

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review is mixed for a few reasons. First I didn't like that the flagship 4k player isn't 3D able. Now the big one for me. I hooked it up and it walked me through set up. So far so good. I hooked it up to a flagship 55" curved screen Samsung 4K TV bought brand new in 2014. This is where I discovered that my Samsung 4K TV will not play 4K material with my brand new Samsung 4K DVD player! All because of something called HDCP 2.2. It is basically a copy protection technology. I was a bit miffed about this. You can spend @ $350 for a new One Connect box that Samsung hasn't produced since 2016 or buy another TV. So the player is a good player but this experience has me thinking about other name brands.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    4K Ultra Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to watch moves with the family, and because of the fact that my eyesight is not the best, even standard Blu-Ray players appear blurry to me; however, when I play movies on this 4K Ultra HD player, I can see clearly now, the blur is gone. Also, my son's name is Rey, which is similar to Blu-Ray, so I love it even more.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is on this player is amazing!! The setup was a ease.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Nice Blu-Ray player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just wanted a 4K Blu-Ray player and this was on sale at the time I was looking and seemed like a decent unit but with a lot of features that I'm not sure I'll ever use but you never know. Used to be you went to the store picked out one you heard worked good took it home plugged it in put your DVD in and watched the movie. Now its update this, that and the other thing and hope things work. Picture quality is nice and sound so things must be okay.

    I would recommend this to a friend
  • Pros mentioned:
    4k

    Rated 4 out of 5 stars

    A good unit with some concerns

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this unit in order to view and to enjoy 4K video on our 4K TV. The first player froze and would no longer function; Best Buy replaced it with no issues. The unit has worked fine since then with no real issues, although it would not play my copies of Star Trek: Discovery Season 2. Research showed that that could be an issue with other Blu-ray discs as well. Buyer be warned!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    perfect for our family's needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect and set up. Delivers a great picture

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool design Great picture Like how it links to samsung tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Blu-Ray Player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung-UBD-M9500 Streaming 4K Ultra HD WI-FI Built-in Blu-Ray Player is the best. The depth of color is so beautiful and rich.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great 4k player

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was pleasantly surprised with this player. The HDR on this player is top notch. If you have a surround sound receiver setup, this player shines. The sound that comes through all speakers, especially the Atmos speakers, sounds superb. Pick you up one of these players if you are serious about surround sound.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent 4K Ultra HD Blue-ray player!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first I was hesitant about the price of the product, then, after I got the product, opened it up and tried it for the first time, I knew the buy was definitely worth the cost. It is very efficient, easy to use, and reliable, definitely offers the entertainment you are looking forward to have at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome device!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can stream Netflix and watch a whole multitude of shows and movies in ultra HD audio and video!! Listen to all of my pandora radio stations, access you tube and more!! It's awesome

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good 4k player and Upscaling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this 4k DVD player after returning a LG UBKC90 4K Ultra HD Blu-ray Player with Dolby Vision from Costco that did not play a 4K DVD Disk without locking up repeatedly. The Samsung UDB-M9500 works flawlessly! It also streams movies beautifully and upscales standard an Blue Ray DVDs flawlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Worth the Price Tag

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical to spend this much on a 4K player, but so far it is worth it. Great tech and apps built in. The bluetooth is something I have always hoped for, especially since I can use my headphones. The upscaling is great, makes me glad I dont have to frequently repurchase movies to accomodate to current technology.

    I would recommend this to a friend
  • Pros mentioned:
    4k, Picture quality

    Rated 4 out of 5 stars

    Works good

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to use with Samsung tv, picture quality is good, significant upgrade from 1080

    I would recommend this to a friend