Customer Ratings & Reviews
- Model:
- U28E590D
- SKU:
- 5484022
Rating by feature
- Ease of Use
Rating 4.6 out of 5 stars
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the UE590 Series 28" LED 4K UHD Monitor's picture quality, 4K resolution, and vibrant colors. Many also praise its affordability and ease of setup, along with its fast response time, making it ideal for various uses. However, some find the stand somewhat lacking in sturdiness and adjustability. The absence of built-in speakers and less-than-ideal viewing angles are also frequently cited as drawbacks.
This summary was generated by AI based on customer reviews.
Poorly advertised
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The advertised 60Hz is for the Display Port and HDMI only outputs to 30Hz. When connected to a Mac and a PC, the monitor wasn't keeping up with the mouse movement or video playback.
No, I would not recommend this to a friendworst screen ever
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my current screen is a 1080p dell and i have decided to upgrade to a 4k screen so i bought this one. i only had it for a couple of hours before returning it as i realized that the picture quality on my old hd screen is better than this screen's picture. the color are just bland. the worst about it though is that it's stand is super shaky to the point that gently pressing the keyboard would shake the screen.
No, I would not recommend this to a friendNot happy with gaming
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If i wanted a monitor to have 4K word processing, this would be it. It’s fine, but overpriced. DOES NOT WORK in full 4K with Xbox. That’s why i bought it, and was not clear in the online documentation that it would not support 4K with xbox.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Quickplane:
I am very sorry to see that you have encountered issues with the Samsung U28E590D Monitor. I understand your disappointment and hope that you will give us a chance to assist with troubleshooting.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Monitor Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
Item was a open boxed item (I paid for a new item)
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Monitor itself is great. I already have one and decided to do a dual monitor setup. The one star is because I chose store pickup and was issued an open box item. Customer service gave me the option to take it back and they will ship me a new one, or a 10% discount. So if you do store pickup , check to see if it is an open box item before you leave.
I would recommend this to a friendBrand response from Samsung
Posted .Thor:
I am sorry to hear that you were not satisfied with your purchasing experience.
If you ever need assistance with the Monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
To optimize your product experience, we encourage you to register your new Samsung Monitor at: https://www.samsung.com/us/support/register/
…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Thank you for choosing Samsung!
- Samsung Solutions
Burning out pixels!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont buy that monitor from bestbuy! I love Samsung. I have all appliances at home Samsung. But this monitor is bad. Just got mine a month ago. Bought it at may 25th and starting burning pixels out! I have two huge wholes in a screen now and guess what? I can't get another one . Because today is 29th of may and I'm passed my return date. So I lost 300$. Great.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Seva:
I am very sorry for the pixel issues you have encountered with your U28E590D Monitor. I understand the frustrations and the inconveniences this has caused. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Monitor Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung monitors with a 1-year manufacturer's limited warranty, if purchased brand-new directly from Best Buy or any other authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
Not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Returned for a better monitor text was dull and uneven. Yes I did calibrate. Better options elsewhere.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Misty,
Thank you for your review of this Samsung U28E590D Monitor. I am sorry to hear that it did not work out for you and you have returned your monitor.
Your feedback is very important to us and will be shared with our product team for future improvement.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help.
You can contact Samsung Customer Support via:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to regain you as a customer in the near future.
~Samsung Solutions
Not What I Expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The resolution on the screen is very blurry. Even after hours of adjustment. It is also not as fast as it is labeled.
No, I would not recommend this to a friendThis monitor only works for a couple weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor worked good for a couple weeks without a problem, after three weeks it started to flick. I never though it was the monitor, so I tried everything I could such as: Replace HDMI Cable, Re-install Windows and Finally tried with another monitor. Finally, when decided to return it, I couldn't because the policy of 30 days period passed. I paid almost 700 dollars for a Monitor that worth nothing now.
No, I would not recommend this to a friendAverage at best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this and got the Samsung 32" CHG70 Gaming Monitor with Quantum Dot..vast improvement.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .SavageTusk,
I am sorry to hear that the Samsung U28E590D did not work out for you and you have returned your monitor but instead found the C32HG70 to be a better fit for you.
Should you ever need assistance or have questions about this product, please contact Samsung Customer Support via:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we greatly appreciate your comments and suggestions.
~Samsung Solutions
- Pros mentioned:Picture quality
monitor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it was ok it was something my son wanted he is happy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Karensawyer2003:
I’m sorry to see that you rated this monitor 1-star, which indicates dissatisfaction.
If there is anything we can do to assist you and improve your product experience, please contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Monitor Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
To optimize your product experience, we encourage you to register your new Samsung Monitor at: https://www.samsung.com/us/support/register/
…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Your thoughts and opinions are very important to Samsung and we hope to hear from you.
- Samsung Solutions
Delayed shipping for no justified reason
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend ordering to be shipped only if in stock in store
No, I would not recommend this to a friendBrand response from Samsung
Posted .alcorona:
I am sorry to hear that you were not satisfied with your purchasing experience.
If you ever need assistance with the Monitor itself, please contact Samsung Customer Support and a rep will be happy to assist you:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
If you have not already done so, we invite you to register your new Samsung Monitor at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
- Samsung Solutions
First one broke in two days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.60hz port blew out in two days. No problem with the replacement so far
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sky1:
I am very sorry for the issues you have encountered with your 28" UE590 UHD Monitor. I understand the frustrations and the inconveniences this has caused, but I am glad you are happy with your replacement.
If you should have and questions or concerns using your new monitor, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung monitors with a 1-year manufacturer's limited warranty, if purchased brand-new directly from Best Buy or any other authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
- Pros mentioned:Picture quality, Response time
Great Monitor poor controls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a great replacement for my old monitor. It is replacing a 32" 1080p 120hz TV that I was using as a monitor. While smaller, both the picture quality and color depth are very good. The 1ms response time is even better for my gaming experience. I also use it for my Xbox One S monitor and the multiple inputs really help. I utilize the Display Port input as well for my work laptop when working from home. While the multiple inputs are very helpful, the controls on this monitor, especially for switching inputs, is simply atrocious. It is incredibly painful to switch between inputs.
I would recommend this to a friend Terrible screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This a creen has a high-pitch noise when turned on which will drive you absolutely crazy. I’m chocked that Samsung can ship a product this poorly. Do not buy this product unless you are deaf.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JakeExpert:
I am very sorry to see that you have encountered a high pitched noise with the Samsung U28E590D Monitor.
I understand the frustrations and the inconveniences this has caused. I ask that you please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung monitors with a 1-year manufacturer's limited warranty, if purchased brand-new directly from BestBuy.com or any other authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
Bad for mounting
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend using this display if you plan on mounting it. The mounting spot is near the top of the monitor, so if you plan on mounting it, hopefully you have a high monitor arm.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ejc285:
Thank you for purchasing the Samsung U28E590D Monitor.
I am sorry that you found the VESA mount design to be lacking. Your thoughts on this will be shared with our product team.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us at either of the following options:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Monitor Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Monitors/bd-p/monitors
- Pros mentioned:Picture quality
Wonderful Display With a Few Annoyances
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this to replace a Dell 4K monitor that I purchased with a new Dell computer. It was defective and after three weeks, Dell was unable to provide a replacement. As other reviewers have noted, the display itself is razor sharp and vibrant. There are a few shortcomings though: --the stand has little adjustability which is surprising at this price point. The Dell I had--which cost about the same--had a stand that would adjust up and down and would allow the monitor to be turned vertically. I don't know if I'd use that but it was nice to have it. --the Dell had three charged USB out ports on it, the Samsung has none. --on the driver CD, there were different drivers for HDMI and DP. I installed the DP but was having trouble with the monitor seeing it, so switch to an HDMI cable. The display was discernibly worse because I had forgotten to install the other driver. I'm not sure if you can install both or have to switch drivers if you decide to switch cables. Again this isn't a huge thing but contributed to my 4 star rather than a 5 star rating.
I would recommend this to a friend Consider something else
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this because my former Samsung monitor started giving me vertical lines & blinking white lines which makes it unable to view without eye strain. A little over a year later & this one is doing the same thing. Time to replace.
No, I would not recommend this to a friendVery underwhelming display
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great priced 4k monitor, for a reason, it's picture quality is terrible. Colors are so washed out brightness is lack luster looks bad just using it as a secondary display for a work computer. Spend an extra 100 to get anything else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rayton:
Thank you for purchasing the UE590 UHD-QHD Monitor U28E590D 28-Inch Screen LED-Lit Monitor. I am sorry to hear that you are not satisfied with the color performance of this model.
Please know that this UHD monitor gives you 64 times more color than conventional monitors--an incredible 1 billion colors. That means that movies, games, and other multimedia content appear detailed, natural looking, and extremely realistic. More colors also ensure a smoother transition between different tones for a richer, more accurate picture.
Samsung products are engineered to the highest standards of performance and quality and we back the Samsung U28E590D with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
To better assist you with step-by-step troubleshooting and picture adjustment, please contact Samsung Customer Support and representative will gladly help you:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Monitor Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
To optimize your product experience, we encourage you to register your new Samsung Monitor at: https://www.samsung.com/us/support/register/
…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Would be great if it worked
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started off a little buggy-- seemed to be a bad power supply. But now the monitor doesn't receive signal at all. Power yes, but no signal. Have swapped HDMI cables and ports to no avail. This sucks.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Matt,
Thank you for sharing your review of the Samsung U28E590D Monitor. I am very sorry to see that you are having issues.
Please contact us so that we can better investigate your issue and assist you towards a solution or replacement.
For further assistance or begin warranty service, please contact Samsung Customer Support via:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung products are engineered to the highest standards of performance and quality and we back your Samsung with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
~Samsung Solutions
60hz not good!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.60 us . Not good . Most likely going to return soon
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Sundevil94,
Thank you for purchasing the Samsung U28E590D Monitor. I am very sorry to hear that you are not pleased with the refresh performance of this model.
Should you decide to give Samsung monitors another try, please know that Samsung products are engineered to the highest standards of performance and quality and we back this Samsung model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
If you ever have questions, concerns, or need troubleshooting, Samsung Customer Support is just a call away at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns
~Samsung Solutions