Customer Ratings & Reviews
- Model:
- U28E590D
- SKU:
- 5484022
Rating by feature
- Ease of Use
Rating 4.6 out of 5 stars
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers admire the UE590 Series 28" LED 4K UHD Monitor's picture quality, 4K resolution, and vibrant colors. Many also praise its affordability and ease of setup, along with its fast response time, making it ideal for various uses. However, some find the stand somewhat lacking in sturdiness and adjustability. The absence of built-in speakers and less-than-ideal viewing angles are also frequently cited as drawbacks.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Viewing angle
TERIBLE viewing angle and colors/blacks washed out
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I REALLY wanted to like my first 4k monitor but it just plain sucks. The black reproduction and colors when playing movies is atrocius. My biggest complaint is the viewing angle. I can LITERALLY not look at this monitor from any distance or angle and not have the edges be black. I was using a nice $200 Acer 1080p monitor before and it is much better than this monitor, 4k be damned. I got this oin sale for $250 and I am going to return it and try the LG 27UD68 I have a brand new gaming rig (GTX 1060)
No, I would not recommend this to a friend Good omintor just not UHD
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is okay as long as you don’t use the UHD settings. If you do, then it becomes unusable. Text is almost impossible to read due to the lack of contrast. The pixels on my laptop are smaller and perfectly legible, but on the monitor they are fuzzy due to low contrast. Adjusting does not work and i tried all of the recommended ‘fixes’. The only fix is to drop the resolution down a notch. So i paid a UHD price and did not get a UHD monitor.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .IBMer,
Thank you for sharing your review of the Samsung U28E590D Monitor. I am very sorry to see that you are having issues.
Samsung products are engineered to the highest standards of performance and quality and we back your Samsung with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
Please contact us so that we can better investigate your issues and assist you towards a solution or replacement.
Please contact Samsung Customer Support via:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~Samsung Solutions
Don't Waste Your Time!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you use this monitor for more than watching TV, you're going to be frustrated... it does not work at 4k 60hz, period.... You will notice a lag between when you move the mouse and when the cursor moves on the computer screen. I returned it Samsung under warranty for repair... still no luck and lot of money wasted on a new graphics card, cables and time wasted trying to trouble shoot the issue. Buy something else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Carlos:
Thank you for purchasing the Samsung U28E590D Monitor. I am sorry that you had issues and required warranty service.
If at any time you wish to check the status of your RMA, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Monitors)
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
- Cons mentioned:Viewing angle
Horrible image quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor has horrible backlight bleed, awful color accuracy, and embarrassing viewing angles. Read the product description carefully. This is a TN panel. NOT an IPS. I'm returning this unit and buying something else. I recommend staying away from this particular SKU.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Michael:
I am sorry to see that you were not able to get the U28E590D to display correctly and have returned it.
Should you ever decide to give Samsung monitors another try and need assistance with setup or with any concerns, please know we are always here to help. You can contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
We greatly value your review and will share your user experience with our product team.
- Samsung Solutions
Great except for one glaring issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about this monitor is impressive, except for one big deal breaker, a large portion of the right side of the screen has a yellow cast. I returned the first one, the second had the same problem. Bummer. I ended up with a Dell IPS 2K HD and am pleased, at this size you would be hard pressed to tell the difference in resolution.
No, I would not recommend this to a friendBrand response from Samsung
Posted .IamMe:
I am very sorry to see that you have encountered issues with the Samsung 28" UE590 LED 4K UHD Monitor and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Again, thank you for taking the time to share your experience.. We hope to regain you as a customer in the near future.
- Samsung Solutions
VESA MOUNT AREA IS HORRIBLE!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Part of this blame goes to BestBuy for not showing enough images of this product, that is, the rear. The VESA attachment is at the top center on the back of the monitor. I attached it to my desk arm and it's bottom heavy so that the monitor slouches toward the floor. Also, the attachments for the monitor are right in the middle - exactly where the VESA attachment area should be to balance the monitor.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JPad,
Thank you for your review of the Samsung U28E590D.
Your experience is very important to us and we will share your feedback regarding the VESA mount with our product team.
Should you ever need assistance or have questions with using this monitor, please contact Samsung Customer Support via:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we greatly appreciate your comments and suggestions.
~Samsung Solutions
It's 4K but that's all.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is affordable, and that explains why the color reproduction is so awful, everything looked faded and dull. With it's default settings you will notice right away the colors are way off, and look terrible. It may be a 4K resolution but that is all. After messing with the settings to get better blacks and more realistic colors, I decided to return this monitor after realizing it is not an IPS display. IPS displays have better viewing angles and better color reproduction.
No, I would not recommend this to a friendBrand response from Samsung
Posted .sincerecelery:
I am sorry to hear that you are not satisfied with the color performance of this U28E590D monitor and have returned it.
Please know that this UHD monitor gives you 64 times more color than conventional monitors--an incredible 1 billion colors. That means that movies, games, and other multimedia content appear detailed, natural looking, and extremely realistic. More colors also ensure a smoother transition between different tones for a richer, more accurate picture.
Should you ever decide to give Samsung Monitor products another try and have concerns or questions, please know we are always here to help. You contact Samsung Customer Support via:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Monitor Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Monitors/bd-p/monitors
We greatly value your review and will share your user experience with our product team. We hope to regain you as a customer in the near future.
- Samsung Solutions
Unbox product before taking home
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor. Mine had a damaged box and then it had some minor screen damage. Other than that..it's a great monitor. Just have them plug in your items before you take home.
I would recommend this to a friendDOA
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On arrival there were bad display issues. errant lines jumping all over the screen. It also failed to auto sense the correct input. Thought it could be a cable, an adapter, even the computer. I changed everything out--just a bad product out of the box and a HUGE waste of time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Zack:
I am very sorry for the issues you have encountered with your U28E590D Monitor. I understand the frustrations and the inconveniences this has caused. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for Monitors) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
The Samsung Monitor Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung monitors with a 1-year manufacturer's limited warranty, if purchased brand-new directly from Best Buy or any other authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
As a Mac Extended Display, PASS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor has terrible text smoothing and looks constantly over sharpened. Think twice about using this for anything other than a primary display. Was using for MacBook Pro via HDMI cable.
No, I would not recommend this to a friendDon't Buy This.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Multiple times this product has not powered up reliably. As I write this review it sits in front of me dark and useless after performing multiple dances of unplugging and reconnecting the power supply, cables and two laptops.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Bobbob,
Thank you for purchasing the Samsung UD590Series Monitor. I am sorry to hear that the monitor has not powered up reliably.
Samsung products are engineered to the highest standards of performance and quality and we back your Samsung with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer. Please allow us the opportunity to diagnose and treat your product issue.
To better assist you with step-by-step troubleshooting or warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
~Samsung Solutions
just wait until you try to get help with a problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had problems with it the first month. After three months of "support" I now get to send it back to NJ. Won't be a second time.
No, I would not recommend this to a friendNot compatible with Xbox One S
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this monitor just for the Xbox One S and it is not compatible. This monitor does not support 4K at 60hz. Pointless. Returning it today.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .Terence,
Thank you for your review of the Samsung U28E590D.
Your experience is very important to us and we will share your feedback with our product team.
Should you ever need assistance in finding another monitor to better suit your needs or have questions, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
Samsung greatly values our customer's feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class service. We hope to regain your confidence in Samsung products and have you back as a customer.
~Samsung Solutions