Customer Ratings & Reviews

Name: Samsung - Universal Smart Home Adapter - White
Brand: Samsung
SKU: 6291627
Price: 24.99 USD
Rating: 3.2 (99 reviews)

Samsung - Universal Smart Home Adapter - White

Model:: HD2018GH; |
SKU:: 6291627

User rating, 3.2 out of 5 stars with 99 reviews.

Highly rated by customers for:

Customer reviews

Value
Rating 3.0 out of 5 stars
Quality
Rating 3.4 out of 5 stars
Ease of Use
Rating 2.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

59%would recommend to a friend

Customers are saying

Customers are impressed with the Universal Smart Home Adapter's ease of use and notification features, with many praising its simple setup and helpful alerts for completed cycles. However, some users experienced connectivity problems and compatibility issues with certain appliances. A few also reported challenges during the initial setup process and inconsistent performance. Overall, the product receives positive feedback for its convenience but needs improvement in reliability and broader device support.

This summary was generated by AI based on customer reviews.

Show only Verified Purchases (94)

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

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Page 4 Showing 61-80 of 99 reviews

Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Works great
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Posted 4 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works great and does exactly what it’s supposed to
I would recommend this to a friend
Rated 1 out of 5 stars
7500 series washer and dryer
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Posted 6 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
- took several attempts to pair iPhone with appliances. - limited function and options - the machine must be ON, no ability to turn the device off remotely. - Basically, you are notified when the cycle is done. IMHO, for the money paid for both machines, a blue tooth adapter should already be part of the machine. Spending the extra money is ludicrous.
No, I would not recommend this to a friend
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Worthless
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Posted 5 years ago. Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
After countless tries was never able to connect my phone s10+ to the washer or dryer.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Samsungwifi,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting with your washer and dryer to the app. We apologize for the inconvenience of the washer and dryer doesn't connect to your phone. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking this link to watch a video on how to connect to SmatThings on your washer:
  https://www.youtube.com/watch?v=URXiCIxf8-M
  
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144250818
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Could not get it to work
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Posted 5 years ago. Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Like many of the other reviews this does not work. Impossible to connect to my WiFi.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Zoikers,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting with your Wi-Fi. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/answer/ANS00048957/
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144527173
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Great addition
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Posted 4 years ago. Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Easy to install and set up. Works well, no issues
I would recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Works great!
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Posted 6 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
No issues as of yet.. was easy to install and connect to my phone.
I would recommend this to a friend
Cons mentioned:
Compatibility
Rated 1 out of 5 stars
Washer WiFi Adapter
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Posted 4 years ago. Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Doesn’t work. Tried in my Samsung washer and it doesn’t do anything.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 4 years ago.
  Hello, I understand how frustrating it can be when results and expectations do not quite meet. This is a bit unexpected for this product. We would love to look into this further. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144011233) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Rated 5 out of 5 stars
Samsung stick
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Posted 4 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The WiFi stick works great to connect washer and dry to other iot like TVs and phones to control it. The trick to setting it up is to make sure washer and dryer are on and make sure to hold down wireless button on control panel for 5 seconds until red wireless light comes on
I would recommend this to a friend
Cons mentioned:
Performance
Rated 1 out of 5 stars
Don't buy
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Posted 4 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Doesn't work, had to returned, after many attempts it never worked
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Dear Valued Best Buy Client,
  
  Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
  
  Reference Ticket number: 1144539499
  
  -Trisha-
Cons mentioned:
Compatibility
Rated 1 out of 5 stars
Doesn’t even work
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Posted 5 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The stick doesn’t work with my Samsung smart washer. Don’t even bother.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Pia123,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting with your washer to the app. We apologize for the inconvenience of having a hard time connecting to the washer. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking this link to watch a video on how to connect to SmatThings on your washer:
  https://www.youtube.com/watch?v=URXiCIxf8-M
  
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/answer/ANS00048957/
  
  Add and manage devices and appliances in SmartThings:
  https://www.samsung.com/us/support/answer/ANS00078853/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144292790
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 5 out of 5 stars
Works Great
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Posted 4 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Received the Samsung wifi usb stick for my washer and dryer a couple of weeks before the estimated delivery date... They work as intended with the washer and dryer when connected to Samsung smart things app. Very happy with my purchase.
I would recommend this to a friend
Rated 4 out of 5 stars
Working as intended
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Posted 6 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Took some patience to get connected but so far no issues
I would recommend this to a friend
Rated 5 out of 5 stars
Refrigerator Internet Connection
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Posted 3 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This smart home adapter allows the Samsung refrigerator to be connected to the internet. It allows me to control the temperature and to turn on and off the ice maker.
I would recommend this to a friend
Rated 1 out of 5 stars
Do Not Buy
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Posted 6 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a waste, I would not recommend buying it. Samsung is usually good in hardware and when it comes to Software connectivity, they need to start from the begining, they are far far behind and their support is equally lathargic. This product so far is useless to me.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi kuldeuec,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting using your Smart Adapter. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/answer/ANS00048957/
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144527233
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 1 out of 5 stars
Software Not Supported
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Posted 4 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Software for adapter was changed in 2020, so it no longer supports older appliances (in my case, 4 years old but still being sold at stores), only new appliances. The hardware is the right hardware, but they won’t support anything older than very recent.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Murphy,
  
  We are glad to know that you are using Samsung products. Your satisfaction is our topmost priority. We apologize for the inconvenience of having a hard time connecting your appliance. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
  
  You may check the model numbers compatible with your Smart Adapter:
  Washer: WF50K7500AV, WF50K7500AW, WF45K6500AV, WF45K6500AW. Dryers: DV50K7500EV, DV50K7500GV, DV50K7500EW, DV50K7500GW, DV45K6500EV, DV45K6500GV, DV45K6500EW, DV45K6500GW.
  
  To further assist you with these information, please contact us with the following options:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
  
  You may provide this reference number (1144868163) to help our team pull up your information.
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 5 out of 5 stars
Perfect to add a Samsung washer for dryer
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Posted 6 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I've found this was great addition to my smart home suite to, at the very least, view my washer or dryer cycles. Some washers and dryers also allow you to remotely control the machine.
I would recommend this to a friend
Rated 5 out of 5 stars
Works as expected
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Posted 5 years ago. Owned for 10 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Works well to tie into the app. Used to connect my refrigerator to the smart things app.
I would recommend this to a friend
Rated 1 out of 5 stars
Couldn't pair it with my washer
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Posted 6 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I tried pairing the device with my washing machine multiple times. Using an iPhone, an Adroid, etc. I had read it was hard to pair but I wasn't expecting this level of frustration.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Victor,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting with your washing machine to the app. We apologize for the inconvenience of having a hard time connecting to the washing machine. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking this link to watch a video on how to connect to SmatThings on your washing machine:
  https://www.youtube.com/watch?v=URXiCIxf8-M
  
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/answer/ANS00048957/
  
  Add and manage devices and appliances in SmartThings:
  https://www.samsung.com/us/support/answer/ANS00078853/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144292823
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 5 out of 5 stars
Samsung
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Posted 3 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent device for samsung appliences will recommend
I would recommend this to a friend
Rated 5 out of 5 stars
I really like the smart WiFi set up
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Posted 6 years ago. Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The home adapter works great! I am going to purchase more for my other Samsung smart home products
I would recommend this to a friend

Showing 61-80 of 99 reviews

Customer Ratings & Reviews

Samsung - Universal Smart Home Adapter - White

Customer reviews

Rating Filter

Rating by feature

Pros mentioned filter

Cons mentioned filter

Customers are saying

Works great

7500 series washer and dryer

Worthless

Brand response from Samsung

Could not get it to work

Brand response from Samsung

Great addition

Works great!

Washer WiFi Adapter

Brand response from Samsung

Samsung stick

Don't buy

Brand response from Samsung

Doesn’t even work

Brand response from Samsung

Works Great

Working as intended

Refrigerator Internet Connection

Do Not Buy

Brand response from Samsung

Software Not Supported

Brand response from Samsung

Perfect to add a Samsung washer for dryer

Works as expected

Couldn't pair it with my washer

Brand response from Samsung

Samsung

I really like the smart WiFi set up

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