Customer Ratings & Reviews

Name: Samsung - Universal Smart Home Adapter - White
Brand: Samsung
SKU: 6291627
Price: 24.99 USD
Rating: 3.2 (99 reviews)

Samsung - Universal Smart Home Adapter - White

Model:: HD2018GH; |
SKU:: 6291627

User rating, 3.2 out of 5 stars with 99 reviews.

Highly rated by customers for:

Customer reviews

Value
Rating 3.0 out of 5 stars
Quality
Rating 3.4 out of 5 stars
Ease of Use
Rating 2.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

59%would recommend to a friend

Customers are saying

Customers are impressed with the Universal Smart Home Adapter's ease of use and notification features, with many praising its simple setup and helpful alerts for completed cycles. However, some users experienced connectivity problems and compatibility issues with certain appliances. A few also reported challenges during the initial setup process and inconsistent performance. Overall, the product receives positive feedback for its convenience but needs improvement in reliability and broader device support.

This summary was generated by AI based on customer reviews.

Show only Verified Purchases (94)

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.

Sort by

Page 5 Showing 81-99 of 99 reviews

Rated 5 out of 5 stars
Cheapest in the world.
|
|
Posted 4 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
it is good for my life. working fine and the cheapest in the world.
I would recommend this to a friend
Rated 1 out of 5 stars
I can’t get it to work
|
|
Posted 6 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I can’t review a product I can’t get to work. I tried to connect to internet the product would indicate it’s connected to internet but would not work on app
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Rojo,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting using your Smart Adapter. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
  https://www.samsung.com/us/support/troubleshooting/TSG01109780/
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144527430
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 1 out of 5 stars
Does not work
|
|
Posted 5 years ago. Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I tried to link these in my washer and dryer and even talked to support we could not get these to link to wifi or work i will return.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi premire,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting with your washer and dryer to the app. We apologize for the inconvenience of the Samsung - Universal Smart Home Adapter doesn't meet your expectation. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking this link to watch a video on how to connect to SmatThings on your washer:
  https://www.youtube.com/watch?v=URXiCIxf8-M
  
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144247158
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 5 out of 5 stars
smart!
|
|
Posted 5 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
this connects to the samsung washer and dryer and its really helpful
I would recommend this to a friend
Rated 5 out of 5 stars
Great
|
|
Posted 4 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent price of equipment works and loos great!
I would recommend this to a friend
Rated 5 out of 5 stars
Nice integration
|
|
Posted 5 years ago. Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
A lil confusing at first but work perfec on smartting app
I would recommend this to a friend
Rated 1 out of 5 stars
Waiting on refund
|
|
Posted 4 years ago. Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Waiting on refund. This product was returned. Im waiting on a refund for the product return.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Dear Valued Best Buy Client,
  
  Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
  
  Reference Ticket number: 1144539517
  
  -Trisha-
Rated 5 out of 5 stars
Works great
|
|
Posted 6 years ago. Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This works great in your Samsung Washer and Dryer. Not issues at all.
I would recommend this to a friend
Rated 5 out of 5 stars
Great Product
|
|
Posted 5 years ago. Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is a great product and I will definitely recommend
I would recommend this to a friend
Rated 1 out of 5 stars
Never worked
|
|
Posted 5 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Worst product ever it never work don’t buy it Even with product support It didn’t work
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Yjui,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting using your Smart Adapter. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
  https://www.samsung.com/us/support/troubleshooting/TSG01109780/
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144527365
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 1 out of 5 stars
Not visible to computer
|
|
Posted 3 years ago. Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wifi dongle used to add wifi connectivity. It doesn't work.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Wifi,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting using your Smart Adapter. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
  https://www.samsung.com/us/support/troubleshooting/TSG01109780/
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144527281
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 1 out of 5 stars
Don't Waste Your Time and Money
|
|
Posted 5 years ago. Owned for 5 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Could not get it to work no matter what I tried. Such a waste.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Cliff,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting using your Smart Adapter. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/answer/ANS00048957/
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144527224
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 1 out of 5 stars
Doesn’t work. avoid
|
|
Posted 4 years ago. Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Didn’t connect, customer service couldn’t help. Avoid
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi PMo24,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting using your Smart Adapter. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
  https://www.samsung.com/us/support/troubleshooting/TSG01109780/
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144527313
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Rated 1 out of 5 stars
Bad idea
|
|
Posted 6 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
No help to get to work still not working not happy
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi there,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting using your Smart Adapter. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
  https://www.samsung.com/us/support/troubleshooting/TSG01109780/
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144527530
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Pros mentioned:
Ease of use
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Waste of money
Posted 4 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Worked until our first power outage and now won't work on either my washer an dryer. When I purchased these they were $50 and a complete waste of money. The only thing it does is let's you know where the cycle is an when it's completely done. You can't start your washer an dry away from your house unless you turn it on first. Also i had to have them both replaced right after first getting them because they wouldn't connect. Don't waste your time. If you want this functionality then buy it already installed into the applience.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Chip526,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting with your washer and dryer to the app. We apologize for the inconvenience of having a hard time connecting to the washer and dryer. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking this link to watch a video on how to connect to SmatThings on your washer:
  https://www.youtube.com/watch?v=URXiCIxf8-M
  
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/answer/ANS00048957/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144326364
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Pros mentioned:
Notification
Rated 3 out of 5 stars
Only useful for notification
Posted 6 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have two of these for my Samsung washer and dryer. These dont let you turn on the washer/dryer directly. It does provide notifications of cycles and completion.
I would recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi jack,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand that your expectation was not met. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  For future reference, I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
  https://www.samsung.com/us/support/troubleshooting/TSG01109780/
  
  To know more about the benefits of this product, you may click the link below:
  https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/smart-adapter-laundry-2018-hd2018gh/?redir=HD2018GH#benefits
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144539572
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Cons mentioned:
Compatibility
Rated 1 out of 5 stars
Not Compatible Anymore
Posted 3 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
My freezer doesn't support this even though it has a specific place for it in the door.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi Mike,
  
  We are glad to know that you are using a Samsung appliance. We apologize for the inconvenience of having a hard time connecting. Here at Samsung, we always try our best to make our products convenient for our customers and provide the best possible customer experience.
  
  I highly recommend clicking this link to watch a video on how to properly connect to SmatThings on your refrigerator:
  https://www.youtube.com/watch?v=NaR7qoeV3WQ
  
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  To further assist you with the compatible appliance, please contact us with the following options:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
  
  You may provide this reference number (1144868306) to help our team pull up your information.
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-
Cons mentioned:
Connectivity
Rated 1 out of 5 stars
Doesnt connect to washer
Posted 3 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Did not connect after numerous attempts to both washer and dryer
No, I would not recommend this to a friend
Rated 1 out of 5 stars
Just disaster (nothing wrong with bestbuy's prod.)
Posted 4 years ago.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Not worth it. Such a disaster product from company itself.
No, I would not recommend this to a friend
- Brand response from Samsung
  Posted 3 years ago.
  Hi MuthuRamaswami,
  
  Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble connecting using your Smart Adapter. We apologize for the inconvenience on this matter. Don't worry will surely notate your feedback about this matter for a better product in the future.
  
  I highly recommend clicking these links for a basic troubleshooting guide:
  Cannot connect to SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  Set up your SmartThings:
  https://www.samsung.com/us/support/troubleshooting/TSG01003481/
  
  SmartThings Does Not Connect or Discover LAN Wi-Fi Devices:
  https://www.samsung.com/us/support/troubleshooting/TSG01109780/
  
  I recommend clicking this link for a basic troubleshooting guide for future reference:
  https://www.samsung.com/us/support/search/?query=Universal+Smart+Home+Adapter&referrerPageUrl=https://www.samsung.com/us/support/
  
  If assistance is needed, please reach us with the following options to further assist you:
  1. Facebook Messenger: http://m.me/samsungsupport
  2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
  3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
  
  Reference Ticket number: 1144527344
  
  Thank you for choosing Samsung. Have a great day.
  
  -Trisha-

Showing 81-99 of 99 reviews

Customer Ratings & Reviews

Samsung - Universal Smart Home Adapter - White

Customer reviews

Rating Filter

Rating by feature

Pros mentioned filter

Cons mentioned filter

Customers are saying

Cheapest in the world.

I can’t get it to work

Brand response from Samsung

Does not work

Brand response from Samsung

smart!

Great

Nice integration

Waiting on refund

Brand response from Samsung

Works great

Great Product

Never worked

Brand response from Samsung

Not visible to computer

Brand response from Samsung

Don't Waste Your Time and Money

Brand response from Samsung

Doesn’t work. avoid

Brand response from Samsung

Bad idea

Brand response from Samsung

Waste of money

Brand response from Samsung

Only useful for notification

Brand response from Samsung

Not Compatible Anymore

Brand response from Samsung

Doesnt connect to washer

Just disaster (nothing wrong with bestbuy's prod.)

Brand response from Samsung

People also viewed