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    • Brand Response

      MrSamsung 

      June 20, 2017

      Anasinflorence,

      Thank you for purchasing the Samsung Xpress M2070FW. I am sorry to hear that you are experiencing difficulties with your printer.

      Samsung products are engineered to the highest standards of performance and quality and we back your Samsung with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer. Please allow us the chance to diagnose and treat your product issue.

      To better assist you with step-by-step troubleshooting or begin warranty service, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.

      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.

      ~Samsung Solutions Samsung