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Customer Ratings & Reviews

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Customer reviews

Rating 3.7 out of 5 stars with 26 reviews

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62%
would recommend
to a friend

Customers are saying

Customers are pleased with the Scribe Duo 1TB DVR's ease of use and excellent picture quality, finding it straightforward to set up and use for recording TV shows. The DVR functionality, allowing for simultaneous recordings and scheduling, is also a major highlight. However, some customers expressed a desire for Wi-Fi connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-26 of 26 reviews
  • Rated 2 out of 5 stars

    Can't get it to work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried to get it to work but not able to, I'm thinking in returning, it was not worth it for me.

    No, I would not recommend this to a friend
    • Brand response from HDHomeRun Sales & Support
      Posted .

      Hi there, if you ever have any problems getting any HDHomeRun product going, feel free to email [email protected]. We try very hard to get back to you ASAP and get you up on your feet. And if you prefer support by phone, you can leave your number, and we'll give you a ring!

  • Rated 1 out of 5 stars

    Not the DVR I wanted

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very poor set up instructions. My smart TV did just as much as I could get out of it and it has you subscribe to a service ($) that duplicated what I can do with my smart TV. I was never able to see or find out how to DVR anything. I have returned this item.

    No, I would not recommend this to a friend
    • Brand response from HDHomeRun Sales & Support
      Posted .

      The SCRIBE does not require subscribing to a service. For any who have this problem in the future, feel free to contact [email protected] or (925) 233-2240 and we'll be happy to help in any way.

  • Rated 2 out of 5 stars

    Roku app is horrible.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    App fails almost everytime. Was a major disappointment.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not very happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is hooked up properly. I'm am unable to navigate, as there are no instructions. The website gives no instructions and customer service has not answered my email in over a week

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first time purchasing equipment after cutting the cord and this product did not deliver the results as advertised. It's complicated to operate, especially the DVR aspect, so I returned it.

    No, I would not recommend this to a friend
    • Brand response from HDHomeRun Sales & Support
      Posted .

      We are sorry to hear this. The SCRIBE DUO, in particular, is designed specifically to be easy to use, literally just being plug and play. For anyone else running into problems, never hesitate to contact us at [email protected]

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great For Time Shifting OTA TV Shows

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Scribe DUO is a perfect replacement for recording over the air TV on a computer. I can access it from any of our computers and watch on our TV (with a laptop connected to the TV with an HDMI cable). It was delivered Dec. 20, 2019 just in time for Windows 7 and Windows Media Center to stop being supported. I get a perfect TV schedule and it is easy to record. Best of all, Best Buy had it on sale as well.

    I would recommend this to a friend
    • Brand response from HDHomeRun Sales & Support
      Posted .

      Thanks for this review! There's really nothing for us to add here!

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