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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 3375 reviews

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Rating by feature

  • Cleaning Quality

    Rating 4.5 out of 5 stars

  • Maneuverability

    Rating 4.7 out of 5 stars

  • Ease of Assembly

    Rating 4.8 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 129 Showing 2,561-2,580 of 3,375 reviews
  • Rated 2 out of 5 stars

    Sweeper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up good but battery should last longer and does not stand up for storage.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there, thank you for taking the time to share your feedback. We’re glad to hear the vacuum is picking up well for you. We’re sorry, though, that the battery life isn’t lasting as long as you expected and that the vacuum not standing on its own has been inconvenient. We’d love the opportunity to help improve things. Sometimes battery performance can be affected by the cleaning mode or maintenance needs, and we can walk you through a few tips to maximize runtime, storage options for this model since it’s designed not to self‑stand for safety reasons. Please feel free to reach out to us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), our team is here to help. Kind Regards, Shark Clean

  • Rated 1 out of 5 stars

    Awesome if you rarely use it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    five year warranty is the best thing about this product , second is it is cordless, lastly the battery last pretty long . I spend more time cleaning the Entire vacuum cleaner than I actually use it which is everyday. I have hard wood floors with a few area rugs & no pets. Emptying / removing the dust cup will make a dust cloud and pulling the dust clumps by hand is truly gross, cutting hair/ string from the brush roller is needed quite a lot too- which is also very messy. Storage is A bit complicated since it doesn’t have a stand or base, unless you have a electrical outlet somewhere in a hidden place or closet it just leans against the wall and usually falls. Spend more money and do your research because this product is definitely not what I expected.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      We would like to thank you for taking the time to share your feedback. For optimal performance, the dust cup should be emptied each time you vacuum and when the dust cup appears full or debris reaches the "MAX FILL" line. When holding the dust cup over the trash bin, open the bottom cover, and then lightly tap the dust cup to empty its contents. It is recommended to check and remove debris from the brushroll after each time you vacuum. To store the vacuum you can lean it against something, like a wall, or you can disconnect the handheld portion of the vacuum and set it on flat surface, like a shelf. If you have any other questions, our product specialists are available at 877-581-7375, Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.

  • Rated 4 out of 5 stars

    Works great for small areas.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for our small house. The battery life does drain fast when using max power. Overall a good stick vacuum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EXELLENT

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I advice all customers. Exellent qualıty. 2 Spare parts enough. I taked different times totally 3 pcs

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a dyson but it was scratching my newly refinished wood floors. I got a bavkpack stule vacuum but stick wanted a stick for small pick up after sweeping. This works ok for that but does not have great suction. If it were my main vacuum I would return it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review.

      We genuinely regret that the suction performance of your Pet Cordless Stick vacuum hasn't met your expectations. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.

      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Extremely disappointed

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited to had a cordless vacuum. This was a splurge for me but with a toddler wanted something that allowed me to easily and vacuum often. We’ve had it less than 6 months and it’s almost completely lost suction. We’ve cleaned it out several times and checked for anything that may be blocking the bristles like hair. We have no idea why it’s lost suction so quickly. Extremely disappointed and not sure if returns or exchanges are doable since it’s been 6 months.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review. We're really sorry for the situation you have experienced with the suction of your Shark vacuum. We will absolutely share your feedback with the relevant teams to avoid this kind of situation from happening again in the future. To determine the options we can offer you regarding this situation, we kindly encourage you to please contact us at 1-855-427-5127.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product and great value gets in to all the nooks and crannies! I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Comparable to Dyson v8 pet and V10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, easy to use and works really good for homes with pets

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not sure why this is marketed as a "PET" vacuum...

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headlight feature is cool and illuminates everything on hardwood which is helpful and it's a nice weight. For being a "pet" vacuum, I literally have to flip it over once a week to cut pet hair out of the bristles which didn't happen with my cordless Dyson. I only have one long-hair cat, a shorthair and a pug so I have no idea why it constantly catches hair like I'm trying to make yarn out of my long-haired cat's fur. If you have any sort of pet with longish hair, you're probably going to fistfight this vacuum like I have. I've had this for about 2 months and just gave up and went and bought another new vacuum for my house. I'm just going to take this one to use at my retail store where it can live an easy life of strictly collecting dust bunnies.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - Pet Cordless Stick Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Amazing !!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love love. Was going to buy the Dyson but instead got this vacuum and so far I have loved it!! I have floor and carpet!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Battery issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum for the price, the only issue is battery that will go out after 15 to 20min of vacuuming.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product itself works good but don’t let the pet hair build up because it will get clogged up and not suck good.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    It just ok

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs more power and battery charge do not last much

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Jorge,

      Thank you for sharing your thoughts on the Shark Pet Cordless Stick Vacuum. We’re sorry to hear that the power and battery life haven’t met your expectations. We understand how important both are for a smooth and efficient cleaning experience.

      Your feedback is appreciated and will be shared with our product teams as we continue to improve our designs. If you'd like to discuss your experience further or explore other models that may better suit your needs, feel free to give us a call at 1-855-427-5127.

      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Avoid

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is terrible. Can't vacuum an apartment in one go. Once battery died, I had to place it in the refrigerator to cool it down because of a feature inhibiting charge if battery warm. Took soooo long to accomplish what a corded vacuum could easily do. Stick to your corded vacuum. Returning tomorrow.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hey Brian,

      Thank you for sharing your experience. We understand how frustrating it must be to deal with short battery life, long cooldown periods, and the overall difficulty in completing a full clean, this isn’t the experience we want for our customers. If the vacuum hasn’t been returned yet, we’d love the opportunity to take a closer look and make sure the unit is operating the way it should.
      Please feel free to give us a call at 1‑855‑427‑5127, where one of our product specialists will be more than happy to help as we hope to remain a trusted brand in your home. We’re available Monday–Friday: 9 a.m.–9 p.m. ET and Saturday: 9 a.m.–6 p.m. ET.

      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Brush roller doesnt work on new vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I jsut bought the shark pet cordless stick vac today and charged it up. The vacuum works and sucks but the brush does not roll with the extension wand attached. If I attach the folling brush directly to the hand vaccum, it works well. Something is wrong with the extension wand. The lights turn on without the extension but do not turn on if I attach the brush roller to the extension arm. I will return this back to Best Buy and try another brand. Battery lasts about 15 to 20 minutes, not 40 minutes listed on the box. Poor quality control.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Charles,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you weren't happy with your Shark Cordless Vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Delfinitely buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than I expected. Packs up everything. Love the different attachments. Battery life is okay, a little longer between charges would be nice. Still, I love it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cleaner for the price. I spent much more on another brand brand 3 years ago and it the charge never lasted as long. A little noisier but I am very pleased with the job it does.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not perfect but good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well, hard to open and clean. Also pretty heavy. All in all it does clean floors and carpets.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice cordless vacuum!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good! Works well and, as expected, it will not do the whole house without recharging. But, for the price (we got it on sale), efficiency, and convenience, well worth purchasing. This is our second cordless vacuum.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    perfect for pets

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this works amazing to pick up cat litter and pet hair

    I would recommend this to a friend
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