Customer Ratings & Reviews

Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark - Pet Cordless Stick Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean

Hi Lauren,
Thank you for taking the time to leave a review.
We're truly sorry to hear that you found the Pet Cordless Stick Vacuum heavy; however, based on the suction power you’ve described on the hardwood floor, it sounds like there’s a chance that the vacuum may not be working as it should. Please give our team a call at 1-855-427-5127; we’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean

Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark - Pet Cordless Stick Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean

Hi Gary,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience with this transaction. It’s never what we want for our customers, especially someone who shops with us often. Your comments are important, and we’ll make sure they’re shared with the appropriate team to help improve future experiences.

Kind regards,
Shark Clean

Hi MichaelB,

Thank you for taking the time to share your experience with the Shark Pet Cordless Stick Vacuum. We’re truly sorry to hear that this model hasn’t met your expectations, particularly for use on medium or long-pile carpets. Your concerns about the vacuum pulling fibers, getting stuck, and the sub-par suction with attachments are absolutely valid, and we understand how disappointing this must be, especially as a loyal Shark customer.

The vacuum’s brush roll is designed for versatility, but it’s clear that this model may not be the best fit for your carpet types. If you’d like assistance exploring alternative Shark vacuums better suited for high-pile carpets or troubleshooting the issues you’ve encountered, our team would be happy to help. Please don’t hesitate to contact us at 1-855-427-5127.

We appreciate your feedback and will share it with our product development team to help improve future designs. Thank you for giving Shark another chance, and we’re here to support you in finding a product that meets your needs.

Kind regards,
Shark Clean

Hello,
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean

Hi Ram,

Thank you for sharing your experience with the Shark Pet Cordless Stick Vacuum. We’re sorry to hear that it hasn't met your expectations when it comes to handling pet hair, especially after having a positive experience with your previous Shark WandVac.

We understand how frustrating it can be to deal with frequent hair wrap, particularly when you're expecting a pet model to handle it more efficiently. We’d be happy to help you explore other models in our lineup that feature our self-cleaning brushroll technology, designed specifically to prevent hair wrap.

Please don’t hesitate to reach out to our Customer Service team at 1-855-427-5127, and we’ll be glad to assist with your exchange or recommend the right fit for your needs.

Kind regards,
Shark Clean

Hi Mariam,

Thank you for sharing your feedback on the Shark Pet Cordless Stick Vacuum. We're sorry to hear that the performance hasn’t met your expectations, particularly on carpeted surfaces. We understand how important it is for your vacuum to handle a variety of floor types and feel like a worthwhile investment.

Your comments are appreciated and will be shared with our product team for future improvements. If you'd like help exploring models better suited for heavy-duty cleaning or carpet performance, please feel free to reach out to us at 1-855-427-5127.

Kind regards,
Shark Clean