Customer Ratings & Reviews

Posted 2 months ago

Hi there,

Thank you for your feedback. We’re disappointed to hear your PowerDetect Robot stopped working after just a few months and shuts down mid‑clean despite still showing a high battery level. We understand how frustrating that must be, and we appreciate you sharing these details while you work on a support request. For further assistance and to help get this resolved, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET.

Kind Regards,
Shark Home

Posted 6 months ago

Hello there,

Thank you for sharing your experience with us. We understand that you’re having some challenges with cleaning certain areas of your home, even though the unit has helped make life easier. To ensure you get the most out of your robot, we’d like to take a closer look and provide personalized guidance. Please give us a call at 1-888-228-5531, and our team will assist you with troubleshooting and optimizing its performance. We’re available Monday–Friday: 9 a.m.–9 p.m. ET and Saturday: 9 a.m.–6 p.m. ET.

Kind regards,
Shark Clean NA

Posted 5 months ago

Hi Brijan,

Thank you for bringing this to our attention. We’re sorry to hear your PowerDetect ThermaCharged Robot didn’t meet your expectations and had trouble with carpets and thresholds. This model is designed to handle most thresholds up to 1 inch and automatically detect carpets. For best results, we recommend creating no-go zones for trouble spots, keeping rugs at least 8 inches from stairs, and cleaning sensors regularly with a dry cloth. If furniture has moved since mapping, deleting your current map and running a new Explore Run can also help improve navigation.

Kind regards,
Shark Clean

Posted 3 months ago

Hello Henry,

Thank you so much for writing a review. We're devastated to hear that you returned your Shark PowerDetect Robot Vacuum. We understand how challenging it must be to have your first vacuum experience issues with the pump, and then have the second unit get wet and unable to go onto the ramp. This is certainly not the experience you deserve, and we know you expect value for your purchase. We'll pass this information onto our development team for future improvements, and we do value your feedback. We do hope that we're able to restore your confidence in our brand.

Kind regards,
Shark Home

Posted 1 month ago

Hi there, thank you for sharing your honest feedback. We’re disappointed to hear that while the vacuuming function has been acceptable, the mopping feature hasn’t met your expectations and seems to be pushing wet dirt around rather than cleaning effectively. We understand how frustrating that can be, especially when you don’t feel the product is delivering good value.
We’d like the opportunity to look into this further and see how we can help. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to help get this resolved. Kind regards, Shark Home

Posted 4 months ago

Hi Elchin,

Thank you for your feedback. We’re disappointed to hear about the trouble you’re experiencing, as this isn’t our usual standard, and we understand how frustrating ongoing Wi‑Fi connection issues and slow movement speed can be. We’d really appreciate the opportunity to make this right and help get things working the way they should. For further assistance, please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to assist you further.

Kind Regards,
Shark Clean