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Customer Ratings & Reviews

Your price for this item is $149.99
The comparable value price is $199.99

Customer reviews

Rating 4.7 out of 5 stars with 653 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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There aren't enough negative mentions yet.
92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 30 Showing 581-600 of 653 reviews
  • Rated 5 out of 5 stars

    Can feel the weight after awhile

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ear buds but after a while feel the weight of it and gets uncomfortable.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 1 out of 5 stars

    I wouldnt reccomend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for listening music and good battery life but terrible microphone terrible for calls

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello- Shokz here! We're very sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your Shokz. To improve your OpenDots ONE microphone, ensure proper fit (JointArc 0-30° angle), keep mic holes clean and use the Shokz App to enable "Microphone Noise Cancellation During Calls," check device audio settings to select the correct mic. If you find these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    Mid level sound quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The volume level and sound quality weren’t what I had hoped. The fit was secure and only bothered me after lengthy sessions. The bluetooth wasn’t reliable. There were times that they wouldn’t connect to my phone and other times that they wouldn’t disconnect prohibiting me from using my phone with a different product. I have 2 stars because i think the price demands a better product overall.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Thank you for reaching out to us! We're sorry to hear this has been your experience. Here are a few steps you can try to resolve the issue:

      Reset reset your OpenDots ONE:
      1) Place both earbuds into the charging case.
      2) Press and hold the function button on the charging case for 15 seconds. Once the orange light on the case flashes for 5 seconds and then turns off, indicating the reset is complete.
      3) Once the indicator light flashes orange and green, the earbuds are ready to pair and use.

      Please note that resetting the earbuds will erase the paired device list and restore all settings to their defaults.

      There is also a phone setting that may resolve the low volume issue.
      -On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone.
      -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it

      We also recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenDots ONE.

      If the issue persists after trying these steps, please let us know, and we can assist you further. Thank you! AfterShokzCHT

  • Rated 5 out of 5 stars

    I recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it definitely there better. M

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have AirPods and decided to try something else.. not noise canceling but I LOVE. best headphones!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pleased so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Upgraded from the older version that have had for almost a year now and so far am pleased.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great earbuds

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best earbuds iv ever used. I prefer this over the AirPods.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with the Shokz OpenDots ONE Open-Ear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pretty impressed, I used them for my bike rides. The sound it’s of lot better and they stay put. Very comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Open Dots One

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is the best product for anywhere use in my live recomended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dots

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thes are amazing i havent taken them out since i bought them... i love shokz products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with these and I take them everywhere I go to any occasion.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Clear sound, comfortable fit, nice ambient awarene

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nicely packaged and charge up and hold that charge for a long time. The case is a nice size and fits well in the hand as well as in pockets or bag. Very sleek looking and the pairing and instructions were very clear. These fit so nicely I almost forget they are there - no discomfort from in ear plastic or rubber plugs. Running or walking doesn't jostle them loose and they look cool. The sound is great on calls, music or podcasts - bass when I want it, but clear mids and treble as well. I know noise cancellation was all the rage for a long time and when it came out it was the new thing. The ability to still hear surroundings clearly is awefully nice too. I can hear the door bell, someone coming up on my left on a bike, or just people in the house trying to get my attention. In a nutshell, these earbuds are very comfortable, they have excellent sound clarity without being tinny, and the ability to still experience ambient environmental sounds is actually a huge benefit - I can enjoy a podcast or some music and still be aware of what is happening around me.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Amazing sound, lightweight & great battery life.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shokz OpenDots ONE Earbuds are a great way to listen to music and take calls. Highlights: . They are ultra light weight They have great responses. You can still hear great lows and mids while not being deep in your ear canal. Battery life is more than adequate. Review: The first thing I have to mention is these are definitely the most comfortable earbuds I have ever worn. Sound quality is outstanding as well, I worried that the low frequencies would be lost because of the open ear concept, they are not. It is great to have this responsiveness while still being able to be present in your surroundings. The controls are perfect, being able to pause/play, answer/end and volume up.down controls. A single finger double tap - pauses/plays media or answers/ends cals A two finger pinch on the barrel of the right earbud - turns volume up. A two finger pinch on the barrel of the left earbud - turns volume down. Battery life is robust and the case supports wireless charging. I would recommend this to family and friends.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Could have been great...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a fan of Shokz, this was a huge letdown. The sound quality is decent for open-ear buds, but the comfort just isn't there. The drivers press against your ear canals, and you really start to feel it after about an hour. The most frustrating part is the controls. Why can’t I customize them beyond just the third option? The double-tap and triple-tap are locked to the same function on both earbuds, and the third option only gives you a small list of commands to choose from. That leaves you with very limited control over your media, and to make it worse, the touch inputs are inconsistent. You often have to try multiple times just to perform a simple action. Also, there’s no way to have volume control and skip/previous track at the same time. Adjusting the earbuds usually leads to accidental inputs, which gets annoying fast. Honestly, the Soundcore Aerofit Clips are far better for $40 less ($70 less if you use the code ENJOY20 on Soundcore’s website). In terms of comfort, features, and sound quality, the Aero Clips are the better choice if you're into this new “clip” style.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Josh- Shokz here! We're sorry to hear this has been your experience, and we greatly appreciate your feedback! The controls for switching songs and continuous volume adjustment can’t be set up simultaneously because the OpenDots ONE is designed not to distinguish between the left and right ears. Due to technical limitations, we currently can’t customize touch controls for a single earbud. Our product team is actively working on finding a better solution. We understand your needs and understand that this can be inconvenient for many users. To skip tracks or activate the voice assistant, you can customize Long Press control in the Shokz App. Please subscribe to us and stay tuned for further updates, and we’ll inform you as soon as we have a better solution. Thank you for your understanding and support. AfterShokzCHT

  • Rated 4 out of 5 stars

    I loved the headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    But the autio on phone calls doesn’t sound the best so if you dont talk on the phone its great

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Needs improvement.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my open fit 2 pair for this new model and for some reason after a month using them the charging case does not charge them fully. I put them inside and plug the case to the wall and when I'm ready to use them next morning the battery percentage will say than there's only 20% left (which is the percentage i left it at tge night before) It will also give you weird noises like it's trying to reconnect and it disconnects and tries to reconnect on one side then the other will go to sleep, i mean the manual has no instructions on that part but i guess it's part of it behavior while wearing them. The base sounds great but the battery doesn't last that long and it will not be on standby the full 40 hours as advertised nor full 7 hours operating constantly.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience. The recommended charging time is about 2 hours (for wireless charging is about 4 hours), it could be a manufacturer defect. We suggest to proceed with a replacement or return the earbuds.

      If you’re using a wireless charging pad, please make sure to remove the protective case and place the earbuds in the center of the wireless charging pad with the indicator light on.

      If you need further assistance or would like to proceed with a replacement or return, please reach out to our Customer Happiness Team or visit our website. Thank you for your understanding and support. AfterShokzCHT

  • Rated 5 out of 5 stars

    Ear buds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shokz wireless ear buds Great Item works well !! Would purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are way better than the AirPods , definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like it alot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product better than the AirPods I’ve used for years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend