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Customer Ratings & Reviews

Your price for this item is $149.99
The comparable value price is $199.99

Customer reviews

Rating 4.7 out of 5 stars with 653 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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There aren't enough negative mentions yet.
92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 653 reviews
  • Rated 2 out of 5 stars

    Not comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very uncomfortable, for the price there's better options out there.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. To wear the Shokz OpenDots ONE comfortably, pinch the joint arc, place the speaker against your ear's inner ridge, and the battery behind your ear, adjusting the angle so the arc is slightly downward and not too tight. Avoid overbending the joint arc and ensure the speaker isn't inside the ear canal. If these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    Mmmmnot great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not like it the quality is bad, it disconnects by itself

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenDots ONE. In this case, we'd suggest a manual reset of the headphones. We also recommend ensuring that the latest firmware version has been updated via the Shokz app. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Pros mentioned:
    Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great open air earbuds!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shokz has done it once again! I have always been a fan of the Shokz bone conduction headphones, and I have recently had a chance to try some of the regular open ear earbuds like these. Just know that these are not bone conduction earbuds and they actually do have drivers that fire directly into your ear. This definitely helps with the sound quality which I will get into later. Out of the box these look like a very quality product like the brand Shokz is known for. Like most earbuds they have a battery case which allows the buds to charge when they are in the case allowing you to get a lot of listening time before you have to plug them into an outlet. The buds themselves have a sleek look and I found that they fit very securely on my ears. They clip right around the side of your ear and even while running I found them to not move around very much. Never did I feel like they were going to fall out. So I think for most exercise activities these will be great as well as everyday use. The open ear design allows you to not only hear the music (or anything else you are listening to) but you can also easily hear everything going on around you since your ears are still totally open and unobstructed. Not to mention you don’t have to stick anything in your ear which can sometimes lead to itching or other irritation. I found the sound quality on these to be amazing. Any kind of music I threw at them sounded really good. Just know that you wont get thumping bass simply because these are not sealed in your ear. But I was quite impressed that the lows, mids, and higs all sounded great and were balanced very well. There is a companion app that allows you to do things like turn on or off the Dolby. There are a bunch of preset EQ’s and also a custom option as well. You can also customize your touch controls as well. Which I did test and found them to be about on part with most other earbuds. They are kind of hit and miss at times, but for the most part they work if you need to do something and don’t have your phone immediately handy to change volume or skip to a new track. I also found the call quality to be great as well. I was on a fairly noisy city street and I was able to easily carry on a conversation and hear everything that was being said, and the person I was talking to said they had no problems understanding me as well. Overall, this is another great product from Shokz! If you are in the market for some open air earbuds, definitely give these a try!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    More than I expected

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a different type of earbud than what I'm used to and their performance really surprised me. One of the problems I often have with earbuds is that they can get quite uncomfortable after extended use. The design of these earbuds practically removes that issue altogether. Shokz headphones are known for the bone-conducting style. I have a different set from Shokz, but never found them particularly effective when it comes to bass. These earbuds don't go completely into the ear canal, so I expected similar response. But these earbuds actually carry some good bass - at least much better than one would expect considering they're sitting just on the outside of the ear canal instead of inside it. The form of the earbuds clip on the rib of your ear, which is far more comfortable. The grip is strong - but not too strong, and I can move around quite vigorously without getting any shift whatsoever. Volume-wise, I don't find these buds too loud. Indeed, at full volume, I can't hear people around me; but if I put them at a more mid-level volume, I can hear others very clearly...and this is key when you don't want to drown own the world around you. The case is pretty basic. It's small, has wireless charging and the buds just magnetically snap into place. Oh, other thing about the buds: They're side-agnostic...there's no real Right or Left (although you might want to confirm which is which in your audio - if you care that much). This means I can just plop the buds on without worrying whether I'm reversing them improperly. Bluetooth connectivity was also just fine. Connection was quick and I had not problems keeping the connection. Other than that it's pretty basic - just what we're all accustomed to at this point. Simply put, I really LOVE these earbuds!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great sound, great fit!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Shokz OpenDots One are INCREDIBLY COMFORTABLE and offer impressive sound quality for such a tiny little device. The "pressure" on your ears when these are "clamped" on is negligible. It is very easy to forget you have them on. You can whip your head around without fear of them sliding off. The audio (music) is very "forward" in the experience. I can hear everyone else in the room, but the audio experience is similar to being in a room listening to a surround sound stereo system. You can hear everything around you, but the audio from the OpenDots holds your attention. These are not noise canceling headphones, so you hear the sounds around you, but ambient noise is not distracting. The sound is immersive, unlike some on-ear buds. The quality of music is solid. Surprising lows (bass) and crisp highs (treble). Volume levels are terrific. Touch controls are responsive. The fit is lightweight and comfortable. Managed to wear them on day 1 for at least 5 hours without any discomfort--which included a 30-minute indoor workout and a 30-minute jog. There was slight "redness" on one ear the next day but nothing painful. The buds stayed in place during the workout and run. Wind noise is negligible and no different than what you get from any earbud in windy conditions. The app brings instructions (such as the touch commands) into focus and offers other benefits such as firmware updates and an EQ for your music. I used the earbuds for a phone call and each party heard one another just fine. I was not a fan of the bone conduction wrap-around Shokz, but I absolutely LOVE the quality and fit of the Shokz OpenDots One. I HIGHLY RECOMMEND these earbuds to anyone looking for quality sound and a comfortable fitting, non-noise canceling audio experience. These could easily become my every day buds!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t do it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Poor sound quality doesn’t pair well with iPhone and if you lose them good luck.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware version has been updated via the Shokz app for the best experience with your OpenDots ONE. We then recommend resetting your Shokz. If the issue persists, all Shokz come with a two-year warranty. Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT

  • Rated 2 out of 5 stars

    Earplugs

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hurts my ears the outer ring not the sound just the clip

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Rudy- Shokz here! We're very sorry to hear this has been your experience. For optimal comfort, it is recommended to wear the JointArc at an angle of 0° to 30° relative to the ground. You can adjust this angle based on your personal preference. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Please reach out to our Shokz Customer Happiness Team if you have any other questions. Thank you! AfterShokzCHT

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nearly Perfect After Firmware Update

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These check every box for me. I have been looking for open ear wireless headphones that have good sound quality, a comfortable fit, and are still small enough to be easily portable. These are the only headphones on the market that checkef all those boxes for me. My only complaint was the touch controls being unreliable, but after updating the firmware with the Shokz app, I haven't had an issue since.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Fantastic sound with a unique and comfortable fit

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a fan of Shokz products - their bone conduction, earless fit is great for me since I wear glasses and find over-the-ear headphones difficult and sometimes painful to wear. I have had at least two or three of Shokz's headsets for both work and working out and have been delighted with their sound, performance, longevity, and fit. The new Shokz OpenDots ONE Earbuds are a game-changer. These are sort of like a hybrid between in-ear buds, over-the-ear headphones, and bone conduction technologies all in one. First off, the fit is really, REALLY comfortable. The buds - which are not ear-specific - fit sort of like a clip on each of your ears. It took me a few tries to get the fit right and to make sure the earbuds were situated for optimal sound. Secondly, let's talk sound. I was NOT expecting these tiny little ear "clip" earbuds to deliver the sound quality they deliver. I consider myself somewhat of an audiophile and am pretty picky when it comes to sound. The Shokz OpenDots One Earbuds do not disappoint. The sound is rich, the bass is strong. Let's talk battery life. This also impressed me. I wore the OpeDots for a full day, a mix of dozen of Teams calls, a few traditional calls, listening to some music on a run, and watching the news on my computer. Battery life - still over 50% at the end of the day. Impressive, indeed. These are a game-changer, especially if you're like me and don't like in-ear or over-the-ear headphones. I haven't mastered the finger gestures, yet, but I am absolutely in love with these earbuds. 1000% recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not nearly as good as Shokz OpenFit 2

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will return these earbuds because the two ends of the structure are awkward to put on and behind your ears correctly, and when you finally find the best position for the part that goes near your ear canal it slips eventually which affects the clarity and volume, and the clip design gets uncomfortable on your earlobe. Additionally, they don't sound as good as the Shokz OpenFit 2 which I've owned for a while and enjoy even more than my Apple Airpods.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    One of the best clip on earphones on the market

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a very low expecation for open anything earbuds. And to be a clip on to boot, I really did not have high hopes for good audio. I was mistaken! The drivers actually deliver some solid and serious sound! I am not sure if it's the Dolby setting but the overall sound has more body than I thought it would have. I expected it to be tinny and very quiet. The box has a very minimal items. Nothing more than a shortie USB C to USB C to charge it. Oh and I fogot this has wireless charging! A neat feature, but I guess I would use it if I was out and about and needed to reverse charge from my pixel phone. But I normally do not use wireless charging on earbuds. The shokz app they recommend you using is average. I like there's a customizable EQ, but whenever you edit anything, the earbuds turn off and on, like a soft reboot of sorts. Kind of annoying. But once you have it set or use one of the presets, it sounds great. The bass is just enough but not like in ear buds but it's good enough. And also gets loud enough too. The touch gestures take a little bit to get used to. Especially the pinch on each side to lower and increase volume. However, on my phone changing the volume of the headset only changes the headset and not my phone, which is weird because when I also paired it with my PC, the volume changed the computer system's volume, not the headphones. Also in my initial use after a firmware update, the headset touch controls did not work until I toggled some settings to wake up the connection. I am pretty sure that's just a software issue. One thing I cannot forgive is that there is no Left or Right side indicators. You would think they would because they have assigned controls for each side, like increase volume pinch on the right and decrease pinch on the left. When I initially tried it, I actually had it backwards! This is one gripe that I will deduct a star rating for, well that along with the soft reboot when changing EQ settings. The battery is decent and charging is pretty quick. When doing some light stretching, I could easily wear them and perform the stretches without issues, no fear of the clips to shake off. Would I recommend them? Yes! But if you need to determine the left or right side, it's a toss up. The site says you can use them interchangeably but why assign the sides?? Other than that and the slight reboot when changing settings on the EQ, it's a one of the better sounding clips I have heard.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not compatible with phone. Phone is getting hang after connect

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there - Shokz here! We're sorry to hear you are experiencing issues with your OpenDots ONE. In this case, we'd suggest a manual reset of the headphones, as this resolves most connectivity issues. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty, or please reach out to BestBuy Customer Service directly to learn of their return policy. Please reach out to us if you need further assistance. Thank you! AfterShokzCHT

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Worth it if you fall under a very specific niche

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    And that's if you wear glasses and want a pair of open ear headphones that both sound good, are both comfortable and secure, and have proper dust/water resistance. I've had a few open ear headphones over the past couple of years; 2 of which were Shokz products (OpenRun and the Openrun Pro 2) , the other was the Soundcore Aerofit 2. All of those had some fitting issue with my glasses to some extent but these have yet to have any problem when wearing my glasses. I feel confident these will stay on during a bike ride and a run outside. The sound is pretty good for open ear (These kind of headphones generally don't sound as good as regular earbuds or overhead style headphones) and I can definitely see myself using them regularly. My only complaint is the touch controls are hit/miss and surprisingly lackluster. The tap to play/pause doesn't work well once you're sweating, and you can only choose 1 of 3 options to tap or touch. Despite this I'm rather happy with them as I can finally have a good sounding pair of open ear headphones that don't cause issues when wearing glasses.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Quality Headphones Again from Shokz

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been the best sounding wireless headphones I've had in a long time! You just download the app, connect to bluetooth and you're ready to enjoy. The app is where you can change the EQ and turn on Dolby sound. You also can register for your warranty and change the motion controls all on the app, pretty nice. Sound quality is just outstanding, really comparable to bose and other great companies that put out great products year after year. The controls are pretty simple to use just like others they are touch controls and you can use your voice as well for commands. The fit for these headphones are different than most, these headphones clip on your ear and the speakers rest right in the ear canal. You don't push them in your earholes like other brands, which is really nice and trust me you forget they are even there. After i received these headphones I charged them up before listening to them and I got 10hrs of music, answering calls and normal day to day activity. I was a little shocked at the shokz performance. This company puts out great headphones year after year!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Try something else

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every time I wear them no one can hear me good concept but they suck especially for 200 dollars

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been your experience. We highly recommend ensuring that the latest firmware has been updated via the Shokz app for the best experience with your Shokz. We also suggest a reset of the device. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Poor:

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not even a month when it stopped working. I got it as open box.

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi Erika -Shokz here! We're sorry to hear your OpenDots ONE are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue/green.* Thank you! AfterShokzCHT

  • Rated 1 out of 5 stars

    Shokz dots

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re falling off all the time when you move around I don’t like it,

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're very sorry to hear this has been you're experience.
      To wear OpenDots ONE:
      1. Pinch the JointArc with your thumb and forefinger and raise it toward your ear. There’s no distinction between left and right ears.
      2. Place the ball-shaped speaker against the inner ridge of your ear and the cylindrical battery compartment behind your ear.
      3. Adjust the earbuds for a secure and comfortable fit. For optimal comfort, it is recommended to wear the JointArc at an angle of 0° to 30° relative to the ground. You can adjust this angle based on your personal preference.
      4. When putting on the earbuds, open them gently and avoid pulling them apart too much. Use one hand to follow the steps above. Also, refrain from bending the JointArc excessively when the earbuds are not in use.
      If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy directly to learn of their return policy. Thank you. AfterShokzCHT

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only used a couple of times and they quit working!

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hello -Shokz here! We're sorry to hear your OpenDots ONE are not working properly. First, we suggest ensuring that the latest firmware version has been updated via the Shokz app. We then recommend resetting your Shokz.
      To reset OpenDots ONE:
      1. Resetting the earbuds will erase the paired device list and restore all settings to their defaults.
      2. Place both earbuds into the charging case.
      3. Press and hold the charging case function button for 15 seconds. When the orange light on the case flashes for 5 seconds and then turns off, the reset is complete.
      4. Once the indicator light flashes orange and green, the earbuds are ready to pair and use.

      If the issues persist, all Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue/green.* Thank you! AfterShokzCHT

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Shokz

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best ever, not heavy , not falling, it has a long battery life

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Tap doesn't work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The touch/tap hardly works. Would take it back, but too late. Don't!!!!

    No, I would not recommend this to a friend
    • Brand response from Shokz
      Posted .

      Hi there- Shokz here! We're sorry to hear this has been your experience.
      Here are some troubleshooting steps you can try to resolve the touch control issues:
      1. Check for Firmware Updates: Connect your OpenDots ONE earbuds to the Shokz App and check for any available firmware updates. Keeping your earbuds updated can resolve performance issues, including touch control problems.
      2. Customize Touch Controls: Within the Shokz App, you can customize the touch control settings. Consider disabling the single-finger tap feature, especially if you find it leads to accidental touches, and try using the two-finger pinch for better accuracy when controlling music or calls.
      3. Perform a Hard Reset: If the touch controls become unresponsive after a firmware update or other reasons, a hard reset may resolve the issue.
      If the issue persists, we have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you! AfterShokzCHT