The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,215 reviews
Rated 4 out of 5 stars
Good deaign for sports use
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Thw device is good for use during workouts. It is secure while allowing conversation without having to remove the device or giving people a perception that you are not focusing on the conversation.
Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have several pairs of Shokz and I really enjoy the flexibility they allow me to listen discretely to music or a phone call and still interact with those around me.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I am absolutely amazed at how perfect (for me anyways) the Shokz OpenRun Pro 2 headphones are. For those times when you need to still be aware of your surroundings such as running or walking, these are the best way to go. They are very lightweight yet feel well made. The controls are kept simple to use and understand. The fact that they use a USB-C port to charge is great. Please let the days of propriety or micro USB ports be a thing of the past for everything! Battery life is great. Rated as being 12 hours on a full charge, I would say that is accurate. When you are using these for a run, you should easily get 3-5 days out of a charge. When running, I’ve found they stay in place very well. Granted, that can vary from runner to runner. But I’ve found the tension to be very good without causing any discomfort or falling off and I have a big head. When I use them for a walk I almost forget I’m wearing them. As for sound quality, it is the best I’ve heard in bone conducting headphones. Clear sound with plenty of kick. Probably not quite as good as the best in-ear premium buds, but very close to it. Considering there is bound to be a little trade off from them not being directly in your ear I find the sound to still be impressive. If you have never used bone conducting headphones and are concerned the sound won’t be good, there is no need to worry. Overall these are a great option for anytime you want premium sound while still being able to be aware of your surroundings.
Hello- Shokz here! We're sorry to hear you're not completely satisfied with the fit of your OpenRun Pro 2. We kindly ask that you reach out to BestBuy Customer service directly to learn of their return policy, if you decide these are not a good fit for you. Thank you!
Rated 2 out of 5 stars
Great headphones with problematic app
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I have multiple iPads and an iPhone plus a MacBook Pro laptop but there is no way to use the headphones pm the laptop. OK, I can work with that. But I can only connect headphones to 2 mobile devices and I have 3! And, to log in, I have to use a password I don’t have so I need to get a code every time I log into the account and when I click Forgot Password, it just sends a verification code and I don’t have a way to CHANGE the password. The performance is good, but you shouldn’t get these if only using them on 2 mobile devices is good for you, try them.
Hi there- Shokz here! We're sorry to hear this has been your experience. The OpenRun Pro 2 headphones can connect to a MacBook Pro, and the Shokz app can manage the two-device multipoint connection if one device has the app. To connect to a third mobile device, you would need to manually disconnect from one of the two active devices to connect to the third, or use a device with the Shokz app to switch connections. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
Rated 5 out of 5 stars
Great headphones!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I love the product, they're awesome. Had to get the minis because the regular size was a bit too big...I take them everywhere.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Call quality is GARBAGE!!!!!
These are great for listening to podcasts and other video clip watching. You can still hear around you. I like the Multipairing feature in the app. If you are connected to your phone you can open the Shokz app and trigger pairing to a laptop or Roku or other device at the same time. Very handy to listen to TV late at night when others are sleeping.
The part that is really bad is the call quality. Callers say that they cannot hear you, or you are in a tunnel. It is really bad, worse if there is background noise. I even tested using a recording app on my phone. The Shokz sounds terrible, and switching them off and turning on my Jabra Elite Active Gen 2 earbuds, and doing another recording, sounds like a professional microphone and is clear and easy to understand. Shokz doesn't know how to put a microphone in a product, these are terrible if you want to make calls.
Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. In this case, we also suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. Please visit our website to submit a claim. Thank you!
Rated 2 out of 5 stars
Sound quality is poor
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Sound quality could’ve been better and it’s open ear design is not a perfect fit for every one (at-least it doesn’t fit me)
Hi there- Shokz here! We're very sorry to hear this has been your experience. We’re excited to share that we’ve just upgraded to the latest firmware version, and it can be updated via the Shokz app for the best experience with your OpenRun Pro 2. There is also a phone setting that may resolve any low volume issues. 1. Turn Off Volume Limit Settings For iPhone: Go to Settings > Sounds & Haptics > Headphone Safety, switch off the Reduce Loud Audio feature. For Samsung: Go to Settings > Sounds and Vibration > Volume, click More, and turn off Media Volume Limit. For other Android phones: Go to the Bluetooth Settings on the phone, find the headphones and make sure that the Absolute Volume feature is switched on for them. 2. Adjust EQ Settings Connect your headphones to the Shokz App and switch the EQ modes to Vocal or Bass Boost mode. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thank you!
Rated 5 out of 5 stars
Shokz 2
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These are great for the gym or just everyday use. Definitely recommend.