The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 176 Showing 3,501-3,520 of 3,670 reviews
Rated 1 out of 5 stars
battery dead after 8 weeks
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I liked these headphones in the beginning.
But 8 weeks after purchase, the battery has died. The return period closed a month ago so I seem to be left with a malfunctioning item that cost me $139.
Hi there -Shokz here! We're sorry to hear your OpenRun are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. Thank you!
Rated 1 out of 5 stars
AEROSHOCK BLAHHHH
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Unfortunately, the noise canceling isn't up to my standards as a truck driver. Blue Parrot provided better quality hearing and more talk time. The technology though is very impressive, good pair of headphones to impress friends.
Hello - Shokz here! We're sorry to hear you aren't completely satisfied with your OpenRun. In this case, we'd suggest a manual reset of the headphones. If the reset doesn't resolve the issues, all Shokz come with a 2-year warranty. If you decide these are not a good fit for you, we kindly ask that you reach out to BestBuy Customer Service directly to learn of their return policy. Thanks!
Rated 1 out of 5 stars
Worthless
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Won’t stay charged. I have to charge it every time I need it.
Hi Lesley-Shokz here! We're sorry to hear your OpenRun is not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you!
Rated 1 out of 5 stars
Realy bad!!!!
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Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
very bad I bought two and both had charging problems!!!
Hello -Shokz here! We're sorry to hear your Shokz are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you!
Rated 1 out of 5 stars
Nothing like my other shokz
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Keep turning off after a bit of no use. My other pair never did this.
Hi there -Shokz here! We're sorry to hear your OpenRun are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns blue.* Thank you!
Rated 1 out of 5 stars
Poor quality
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Too tight on my ears they were very uncomfortable to me. And the sound was terrible. Doesn’t let you when you have a phone call.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I was not impressed with the sound quality at all. It sounded hollow and distant. When I was outside, the ambient noise drowned out the output. I returned it.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased these back on March 2020 and as of today july, 17th the right ear is nothing but static......And I'm not even going to mention the customer service.....NO PHONE NUMBER / and dont respond back to emails......
I wouldn’t of even left one star but I had to I on
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I wouldn’t of even left one star but I had to I only had these since March 7, 2022 and it is now June 28, 2022 and they no longer work They won’t power on
This reviewer received promo considerations or sweepstakes entry for writing a review.
Paired with my phone and used for a couple minutes to ensure unit worked. Plugged it up to a charger and 2 hours later headphones no longer work. :(
Will update after I get a replacement.
This reviewer received promo considerations or sweepstakes entry for writing a review.
No recommendations battery life to short.dtill bother the ears
This review is from Shokz - OpenRun Wireless Bone Conduction Open-Ear Bluetooth Endurance Headphones - Gray
No, I would not recommend this to a friend
Brand response from Shokz
Posted .
Hello -Shokz here! We're sorry to hear your OpenRun are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it's important to remove Shokz from the charger once the light turns blue.* Thank you!
Rated 1 out of 5 stars
Shokz
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
These only worked for two months, they were great while they lasted but definitely not worth worth 180 bucks to say the least
Hello - Shokz here! We're sorry to hear you aren't completely satisfied with your OpenRun! Since this order was fulfilled by Best Buy, if you decide these are not a good fit for you, we kindly ask that you reach out to their Customer Service directly so they may assist you with a return. Thanks!