Customer Ratings & Reviews

I woukd give it 5 but, sometimes it doesnt repond to my keypad. Easy to install hopefully they will work on having a better connection.

Was scepticle about a smart lock but this one took that all away

Fantastic product that integrates with the overall system very well. I have three of these on the front doors of three rental properties. Makes giving renters, repair people, cleaning staff, etc access to the houses a breeze. I saw some complaints that it does not lock the first time that you press the lock button on the outside of the door. This is likely because the lock is synced with a door sensor. The lock will not lock if it detects the door is open. You just need to shut the door, wait literally one or two seconds, then press the button and it will work every time. It was extremely easy to install. I put it in replacing the thumb turns on kwikset(?) door locks and I had the entire thing functioning in 3 minutes. I also love the systems overall. Including this lock I was able to protect each house with entry sensors, motion sensors, cameras and an extra siren for about $260 each (That is because Simplisafe was running a 50% off promo for Black Friday that also included a free camera). Can’t recommend enough. Great software, easy install, great customer service, etc.

I was expecting this to be much harder since it works with the existing deadbolt. I couldn't have been more wrong! I was up and running in less than an hour. I only needed a screwdriver to remove the back of the deadbolt. Everything else was included. Easy peasy. I haven't experienced any operational issues.

Please note you must have Simplisafe montoring system to be able to use this smartlock as it is intergrated to the securoty system. Installation was so easy with all of the templates. System will lock itself once alarm is on. This smartlock is a must if you currently have Simlisafe monthly monitoring.

good product would recommend if you don’t want use a key

If you are already subscribed to Simplisafe, this SmartLock is a no brainer. Seamless integration into your existing hardware with installation taking no longer than 10 minutes for me. Updating firmware and software was easy while setting the pin and sharing keys is simple as well. For the price, it is well worth it.

I bought this to work with my simplisafe security system. I had a friend install it. It took him a while and he’s an electrician, so I think it’s not very easy. I had a lot of problems with it jamming, maybe because my door is old and the door jam is a bit loose. You have to push the door in more for it to lock properly, if not, it jams.

I love this product, but I wish I could have a separate number for the keypad then I do for the house alarm

They're good locks. Come with everything you need and are easy to connect to the system. I run two of these but have had 3 as one failed. Things that might annoy you about them: a) When clicking "lock" from the outside the lock doesn't always respond so you'll find you have the press the lock button more than once about 70% of the time. b) There are no lights that let you know that the lock is locking from the outside. So if you live on a loud street like I do and you can't hear it locking, you end up pressing the button over and over anyway because there's no indication it happened like there is with other locks. c) The batteries are often (2 out of 3) dead or close to it when you take them out of the box, and 4) If you're door doesn't align well, don't even waist your time. This is true of all automatic locks, but this one lacks the horsepower of a lock like KiwiSet. These aren't forgiving at all. My house is 100 years old with the original doors. Some pretty serious work had to go into getting these to work.

Neat idea, but unreliable system. Devices constantly disconnect from base station and cameras do not always live stream also door lock does not always unlock or lock manually. These problems continue to occur after multiple attempts of troubleshooting and hours of tech support phone calls. Also being able to integrate only one base station is not ideal as you can’t hear the system when your a few rooms away from the base station. Too many inconveniences. This company needs better engineering and testing before putting security systems on the market. If you want peace of mind and reliability try a different company.

Works great! Installation was very easy. Occasionally the system will say it cannot communicate with the lock but it always works. Nice to able to unlock the door from the keypad without using the key. Also nice to be able to verify the door is locked through the phone app!

Works great! Works great! Not a lot to say. Auto lock function will lock front door. Simpli safe app controls settings and real easy to use.

Pretty good overall and integrates well into an existing SimpliSafe ecosystem. Performance can be a bit spotty but works well most of the time.

Love it! If you are also using the Simplisafe alarm system, entering your house using the door lock keypad will turn off your alarm for you. Easy to use. Installation is relatively easy as well.

It took me less than 15 minutes to install. I can remotely lock/unlock door through the app. Looks great! It’s important to know that you need to have the $25 a month service with SimpliSafe for this item to work as intended. I’m surely buying a few more for the house.

Batteries die fast with this famiky going in and out. They keypad works fine but the lock is slow to unlock.

Not a bad product i bought it for a gift and seems like my friend is really happy with it

Easy to assemble and works perfect and if you have subscription lock/unlock is more ease. It needs separate door handler/knob again to push pull the doors and it works for deadbolt locks only Overall it is good product

This is very easy to install and is quite streamlined it looks good on the inside. I like the way that automatically locks so there is never any concerned that I may have left the door unlocked. I’ll have to see how the battery lasts over time.