Customer Ratings & Reviews

I was skeptical about smart locks because I was not educated on how they worked if Internet went out. So I took a leap and added this one because I already had simplisafe for my security system. It was easy to setup and had a clean look to it. The biggest surprise came after owning the lock for several months was last week Sunday during a 12 hr internet outage. Nothing was working of course, so I did my usual routine of going out and watering the lawn and to my surprise the lock still functioned and locked on its set timer with no Internet going to the base station. Double checked, unlocked and watched it lock back on it's own. Definitely worth the money and highly recommend if you want to add to your simplisafe system.

Easy to install, slim design and smooth operation.

Great product. I've been using this lock for years!

We have constant issues with the lock not working. Even though we just bought a brand new one after having our old ones for 2 years we still have issues. I have to contaxt support constantly. When the lock works it is fabulous. I love the autolock feature.

This is by far one of the best snark door locks , nice look and feel that will elevate your home and provide great security and peace of mind . Must have

Best Buy never disappoints! From the moment I walked in, I was greeted by friendly and knowledgeable staff who genuinely cared about helping me find exactly what I needed. The store was clean, well-organized, and fully stocked with the latest tech and electronics. I recently purchased a MacBook Air, and the entire process — from product recommendations to checkout — was smooth and efficient. The associate took time to answer all my questions and made sure I understood the features and warranty options. I also appreciated how easy it was to earn points with my Best Buy rewards membership — a great bonus for loyal customers like myself! Whether you’re shopping online or in-store, Best Buy offers top-notch service, competitive pricing, and plenty of great deals. Highly recommend!

I bought the Simple Safe alarm system for my home. I loved it so I decided to add the door lock as well. It was easy to install and set up!

I am a 72 year old female and purchased this SimpliSafe Smart Lock, along with the entire SimpliSafe security system, I installed the lock and other components easily by myself and am extremely pleased! If you are comfortable with DIY, I highly recommend their products as well as purchasing them from BestBuy, especially with the Total Protection warranty plan they offer.

Love this lock, so happy that it works with my alarm. Easy to install and use.

Works a lot better than the previous version. Still has lost connection issues occasionally, but a lot less.

The SimpliSafe Smart Lock Series 2 has given me peace of mind since moving into my new home. This was very easy to install and has an app that is simple to navigate.

I have simplySafe unit, and this got week integrated with my current system…

Bought 3 of these locks before and they work great.

The best smart lock, this worked perfect with my Simplisafe system and I can set times to lock and has a code that helps me unlock and lock the house while not damaging my door.

This is a great product I enjoyed it very much and it works very well for its use

Works great simple install. Paring to existing account was seamless.

Awesome product! Very easy to install and highly accueate

Very convenient. Works seamlessly with the Simplisafe home security system.

This was very quick and easy to install and set up

Friendly staff at pickup and product that was easy to install and works like it should.