Customer Ratings & Reviews
- Model:
- ARCG2US1
- SKU:
- 6597166
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the Arc Ultra Soundbar for its awesome sound quality, good bass frequency, simple setup, outstanding ease of use, and sleek design. However, some customers have reported issues with volume control and connectivity. A few customers feel that the price is a drawback, while others feel that the size could be improved. Overall, the positive aspects of the soundbar seem to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
Great ptoduct
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar has excellent speakers and sounds great. No static or interference.
I would recommend this to a friendSonos Arc ultra
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the user interface. Works great with other Sonos products. Sub makes a big difference.
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your feedback on the Arc Ultra! We're thrilled to hear that you're enjoying the user interface and how well it integrates with your other Sonos products. It's also great to know that the Sub is making a big difference in your setup!
We appreciate your support and are glad you're having a positive experience with your Sonos system. If you need any further assistance or have any other questions, feel free to reach out!
Sonos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good sound bar , but i was expecting more for the price
I would recommend this to a friendSonos Arc Ultra Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought it would add depth and strong sound to my tv but its about average. I'm still wondering if I should of went with Bose sound system.
No, I would not recommend this to a friendSound bar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very pleased with this soundbar. The voices are very clear and crisp.
I would recommend this to a friendGreat soundbar!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this soundbar - super buy! Would definitely recommend!
I would recommend this to a friendreview
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sales person was extremely helpful. Soundbar exeeded my expectations.
I would recommend this to a friendGiant upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a realky old Vizio surround sound system that had a busted sub so i splurged on a whole Sonos system and could not be happier.
I would recommend this to a friend- Pros mentioned:Sound quality
Sounds great when it works.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great when it works. 1 hour of listening to 3 hours of troubleshooting. App is horrible. Definitely disappointed.
No, I would not recommend this to a friend Arc ultra
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. A great upgrade from the Arc. Speach recognition has bewn greatly improved from the original arc.
I would recommend this to a friendSonos Ultra Arc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely Loving the Purchase and the Best Buy staff that helped me with my purchase
I would recommend this to a friendL WILKES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent would recommend this item to anybody who likes real nice pictures and quality
I would recommend this to a friendExtremely Happy with performance.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely Happy with performance. Product lives up to the hipe.
I would recommend this to a friendSonos sound arc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos is amazing! The arc was the best decision for our large room.
I would recommend this to a friendComplete Operational Failure on Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the worst experience I had ever had with Best Buy and my decades long history of being a customer. I ordered the product on November 22nd, and they were a no show no call on delivery and install day on December 5th. I have been calling their home services team multiple times each week since trying to simply get my predicts (arc ultra and subwoofer) and they continue to say I will get a call back once they figure out their system and I never get a call. Multiple weeks late, I still don’t have the products I’ve paid for. Even after asking to simply change to a store pick-up, they cannot even do that. Seems like the local store handle this order has not done something on their end. All I can say is this is a complete failure on the operations team at Best Buy and they should be embarrassed. I have no other recourse then to submit these terrible review (nothing to do with the arc ultra as I have this in another home and absolutely love it!)c but this is all because I continue to call on and get told they are elevating the issue and will call back. AND THEY NEVER DO. A failure in all respects. I even have their former CFO as my neighbor and he couldn’t believe this is still going on. Unacceptable.
No, I would not recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a Bose guy, the is one of the sound bar I've never had!!!
I would recommend this to a friendLove Sonos, Could be Louder
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Sonos compatibility but the sound bars alone are not carrying the wattage to be really loud on it's own.
I would recommend this to a friendLove it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Improvement over original arc especially when it comes to dialogue clarity
I would recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Volume control
Disappointing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit after returning a Beam Gen 2 because of issues. Unfortunately, the Arc Ultra suffers from the same major issues: 1. Very frustrating setup with many false starts and do-overs. 2. Random, uncommanded volume jumps during play. I’m talking LARGE volume jumps. So I returned the Arc Ultra. It’s a shame because the sound quality is so good. If Sonos corrects the aforementioned problems I’d consider one of their products in the future, but not now.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience with the Arc Ultra. We’re glad to know you enjoyed the sound quality, but we regret the frustrations with the setup process and volume inconsistencies. The issues you describe with setup and unexpected volume jumps are not typical, and it’s understandable how these interruptions could impact your enjoyment.
If you’re ever open to giving Sonos another try, we’d love to help you troubleshoot these challenges directly to make the setup smoother and address the volume concerns. Your feedback is essential as we continually work to improve the experience, and we hope to regain your confidence in the future. Please don’t hesitate to reach out to us at support.sonos.com if you have more feedback or need further assistance.
Very solid soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this soundbar, great soundstage. But where this thing shines is the dialogue!
I would recommend this to a friend
