Customer Ratings & Reviews
- Model:
- ARCG2US1
- SKU:
- 6597166
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers commend the Arc Ultra Soundbar for its awesome sound quality, good bass frequency, simple setup, outstanding ease of use, and sleek design. However, some customers have reported issues with volume control and connectivity. A few customers feel that the price is a drawback, while others feel that the size could be improved. Overall, the positive aspects of the soundbar seem to outweigh the negative ones.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Volume control
Not impressed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly not impressed with the ARC Ultra with Sub 4, crazy volume rages watching a movie, so queit to where you cant hear anything and next second it is blasting. This happens on all movies or just normal tv. My 10 year old Bose sounds better than this did and yes my TV supports Atmos.
No, I would not recommend this to a friend Sonos Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos products Quality is great I recommend to my friends
I would recommend this to a friendArc ultra
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was up grading my original arc and sub and it actually sounded worse. Not much of difference if you already have the arc with sub. Maybe good if using without a sub bit when i hooked my sub to the ultra it lost a lot of bass.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for your honest feedback on the Arc Ultra. We’re sorry to hear that the upgrade didn’t meet your expectations, especially with the bass performance when paired with your subwoofer. While the Arc Ultra is designed to provide enhanced clarity and a wider soundstage, it should ideally offer a seamless experience when integrated with your existing sub.
If you’re open to further assistance, we’d recommend checking the subwoofer’s placement and settings in the app, as well as running Trueplay tuning again to optimize for your room’s acoustics. If the bass performance still feels lacking, our support team would be happy to dive deeper and troubleshoot this with you. Please let us know if you’d like further assistance and feel free to reach out at support.sonos.com.
Terrible Customer Support
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sonos customer service is awful. They’ve been telling me they’ll replace my Arc Ultra because one of the speakers busted within the first month and they still haven’t done it after I’ve followed up with them 4 times. I’m now past the return period with Best Buy. It’s not worth the money.
No, I would not recommend this to a friendYou get what you pay for.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The SONOS Elite sound bar works best when it is paired with an elite TV and a e-arc port.
I would recommend this to a friendNot Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was so excited to get a Sonos. It takes too long to hook up to the TV (initial set up-customer service horrible ) … then after you get it set up most days when you turn back on there is a delay in the sound kicking in. Yes it’s hooked up proper…nothing wrong with the TV …
No, I would not recommend this to a friendI wanted to love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to love this because it looked so good, unfortunately it was way overpriced and it underperformed.
No, I would not recommend this to a friendSonos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as loud as I expected it to be. The quality is similar to the Sonos beam in my opinion.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Much more trouble than it worth.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incomplete, inferior, defective, instructions. They spend most of the time bragging all it can do, very little how to make it work. I tried a few times to connect it to my phone and never connected.
No, I would not recommend this to a friend screwed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Price dropped right after we purchased. Was told by salesman it wouldn't drop because of it being brand new to the market.
I would recommend this to a friendJunk
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst system I’ve ever purchased.Dealt with customer support on numerous occasions and no results to my issues.Absolute junk.Ill never purchase another Sonos product
No, I would not recommend this to a friendFrustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure because the sound keeps going out. Very frustrated. Im thinking of returning them.
No, I would not recommend this to a friendrefund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.charged me for install and it wasnt installed !!!!!!
No, I would not recommend this to a friend- Pros mentioned:Setup, Sound quality
Wow is all I can say. 10 out of 10
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install of app and use via cell. Sound quality is superb as well as adjustments pairing and fine tuning all speakers and subs attached to system is a smooth process. Overall 10 of 10. Usually my go to is JBL but Sonos won me over in comparison.
I would recommend this to a friend Careful buying Sonos
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.software for use via smart phone is poor. Makes use of sonos equipment difficult and expensive.
No, I would not recommend this to a friendSound bar & surround sound installation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installation of sound bar was not completed Late for appointment
No, I would not recommend this to a friendThe king is naked
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid so much money because I believed the reviews of the Sonos cult - wrong - not worth the exorbitant price - the king is naked
No, I would not recommend this to a friend- Pros mentioned:Sound qualityCons mentioned:Price
extremely happy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just got done setting up the soundbar for a new home theater system. Pros: - setup in the app was straight forward - moved an existing sub mini from one system to the new room in a couple of clicks - super easy! - great sound quality Cons: - price is a bit high but was able to replace my old bulky towers for a cleaner look - app integration isn't super great for everything
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Finally enjoying night watching w/o night mode!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a condo and had Arc Gen 1 immersive setup in an average sized bedroom. I constantly got complaints from my neighbor and could never enjoy movies at night without using night mode. I was tired of having to constantly changing the volume during movies that I switched to the HW-Q990D. Decided to comeback to Sonos for the Ultra and boy oh boy did I miss the signature sound. The soundstage and bass has matured and balancing level issues are non existent. Dialogue is so clear and clean. I can now finally enjoy movies at night. My set-up is Arc Ultra + 2 Era 300s + Sub Mini
I would recommend this to a friendBrand response from Sonos Customer Care
Posted .Thank you for sharing your experience with the Arc Ultra! It’s wonderful to hear that the upgraded soundstage, clear dialogue, and balanced audio have transformed your movie nights. We’re thrilled that the Arc Ultra and your setup with the Era 300s and Sub Mini allow you to enjoy immersive sound in your condo without volume adjustments or disturbing neighbors. Thank you for coming back to Sonos and for trusting us to bring that signature sound back to your home! Here’s to many more nights of uninterrupted entertainment!
- Pros mentioned:Sound quality
I love this Sonos soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this soundbar… if you can afford it and want your TV to sound awesome and or want your music to sound like your live in a concert… get this soundbar… price is a little steep and there is no remote but the sound quality is great and it’s easy to setup…
I would recommend this to a friend
