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Customer Ratings & Reviews

Your price for this item is $299.99
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The comparable value price is $399.99

Customer reviews

Rating 4.8 out of 5 stars with 77 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers appreciate the refurbished Play:5 Wireless Speaker's sound quality, citing its clarity and stereo separation as highlights. Its ease of use and straightforward setup are also frequently praised. Positive feedback also includes the impressive bass response. Overall, the product receives overwhelmingly positive reviews regarding its audio performance and user-friendliness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 77 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AMAZING sound! TEST THEM THOROUGHLY!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the soundstage in these speakers literally two of them together is a really amazing system! But make sure to test these at high volume preferably in a pair ... basically mine worked on its own but when I paired it with another speaker and high volume it would just overhear and turn off :-( called Sonos and they diagnosed it and since I was within return period I brought it back and changed it out for another one , this one works great no problems! SET IT TO PLAY A RADIO STATION OR MEDITATION MUSIC EVERY MORNING TO WAKE UP! (Solar theory raise the sun album is amazing to wake up to) It’s incredible!!! Also these work With new Apple TVS wirelessly !! Just hold down the tv looking button on Apple TV remote and scroll to the airplay icon! Instant connection no cord required

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sonos make the best wifi speakers out there!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos make the best wifi speakers out there! No question about that. The people who can't afford sonos bash it, and complain about the sound quality. Well there is no doubt a hard wired speaker in the same price range would provide better sound, although I really don't want to fish cat 6 or audio wires all over my house. This is the best alternative out there and it looks nice!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Simply the best

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sonos makes the at home listening experience very easy and efficient while providing great sound quality. I happen to have their other products but recently splurged on this Play:5 to connect to my AudioTechnica turntable First the sound. This speaker has an array of 6 drivers that provide a great sound stage when listening to your music. I have heard that stereo pairing two of these Play:5s takes it to another level, but that will happen on day with more saving! I have a large open living area and this speaker completely fills out the entire space with fantastic sound that will always get compliments at parties The design of the speaker is modern, sleek, and very appealing in the home. Switching from streaming audio over to my line-in input for records is very easy with the autoplay feature I grew up in an audiophile home and this speaker is certainly a fantastic quality product and incredibly user friendly and easy to use. High recommended to anyone!

    I would recommend this to a friend
    • Brand response from Sonos Customer Care
      Posted .

      Thanks for the review TheoS! john.milton

  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    The only thing bad about Sonos

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased two one's, fives a sub and sound bar. Overall the sound quality is good for home audio. The wireless functionality is what drove my initial purchase. I selected Sonos over Bose, that was a coin toss. We also have Amazon and Google speakers that can voice activate and perform some functions with Sonos. I've not been successful syncing them all to play simultaneously, although, that may be my attention span? I could go on, but, I think if you have the money to invest and grow a whole environment sound system, Sonos might be right for you? I guess the only thing that I consider a negative might be two things, cost per unit, and the fact that once you have one you are committed to buying more.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Ease of use, Sound quality

    Rated 5 out of 5 stars

    Prestigious

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for a speaker that sounds amazing look no further. Let's be honest there are plenty of speakers that sound amazing especially a pair of bookshelf speakers like Martin Logan would be amazing. However if you want amazing sound and simple plug and play with simple ease of use than this speaker is it. The 5 is just mind blowing. There's such a rich balance when listening to music. The bass is amazing! If you have a sonos one or move this blows every other speaker in the line up out the water. Just stop in BB and give it a listen. It's worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good addition to my system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this refurbished speaker because I wanted a Sonos speaker with the line-in option so I can plug a record player in. Works great and sounds awesome! The only issue I had was during setup. I could not get it to connect. Turns out since it was a refurb it was still setup on the previous owners system. Did a factory reset and it connected up easily. Very happy with my purchase!!!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a refurbished play 5 several years ago. We use it often and works great with great sound. I would do it again. We love our Sonos.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    A quality wireless speaker, sounds super-great!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this wireless speaker. It connects well with my Alexa device and I can connect other devices to it, e.g., CD player, iPod, etc. etc., and play whatever I desire. This is a well made speaker and has some weight to it. It's craftmanship is superior to many other speakers like it on the market. I hightly recommend this speaker.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Refurbished... works as good as new!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased refurbished Play5 with a 4 year warranty. It’s my 12th Sonos product and fits in nicely with the family. They are expensive, but my house rocks. My goal is music in every room and outside. We enjoy BBQing and hanging out in the pool with music.

    I would recommend this to a friend
  • Pros mentioned:
    Bass, Sound quality

    Rated 5 out of 5 stars

    Amazing sound and bass

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the purchase of my second Play:5 I can now connect them as a stereo pair. The sound is insane. Fantastic clarity and stereo separation. The bass is booming! A single play:5 is great, but two are on a whole other level!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very Happy With It

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wasn't sure what "refurbished" meant. Was it broken and fixed? Tried and returned? Damaged in some way? Anyway, I decided to take a chance and wasn't sure what I would get. Turns out, it came in a box looking brand new and as far as I could tell had to be close to brand new. It's performance is excellent. I was using one Play 5 already and added this one as a companion, and as you would expect, two speakers working together are better than one. The sound from them resonates throughout the first floor and sounds pretty great upstairs too. I'm very happy with it and saved $100 by buying it refurbished!

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Great speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased specifically for the ability to connect to a turntable. Works and sounds great for this purpose.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great sounding speaker and it is very easy to set up. As are all Sonos speakers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Sounds great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a factory reconditioned 5. Looks and sounds great. Easy set up

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great big sound. Easy set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up out of the box. Looks great and sounds even better.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This speaker sounds awesome. Easy to set up. Buy one asap

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fricking BEAST!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My brother has been bragging about these for years. Well I finally jumped in and absolutely love how full and dynamic the sound is! I bought three of the ONE's as well! Those sound incredible too! I used to be a Bose guy but ahhh, Hard to deny the SONOS ecosystem!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 5 out of 5 stars

    Great Speaker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent sound quality. Very easy to use and install

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Just buy two

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive sound, but in stereo they really shine. Obviously for the price you can get better sound with a dedicated setup...but for the sound AND the convenience...I love these speakers. They look good too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Sounds fantastic!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really liking this speaker. So far, I’m using it as a single speaker, but I plan to purchase another to pair up with it. Setup is a breeze with the app. I was adding it to an existing system.

    I would recommend this to a friend
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