Customer Ratings & Reviews
- Model:
- SUBG3US1BLK
- SKU:
- 11916196
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
subwoofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad installed it and i'm just enjoying it. .
I would recommend this to a friend- Pros mentioned:Sound quality
Don't waste your money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to like this subwoofer but it constantly keeps disconnecting from my Sonos speakers. When I called tech support they weren't able to help me resolve my issue. If you want a sound system that sounds great and is reliable I wouldn't recommend the Sonos brand.
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .Hi there,
I'm truly sorry to hear about your persistent subwoofer disconnection problem and that our initial support efforts didn't solve the issue. This is definitely not the experience we want you to have with Sonos!
Advanced Troubleshooting:
I understand you've already spoken with tech support, but would like to delve deeper to permanently fix this problem. Here's what we'll try:
Diagnostic Report:
From the Sonos app, go to Settings -> Support -> Submit Diagnostics. Please provide the confirmation number to me. This reveals details that standard troubleshooting might miss.
Detailed Network Info:
Go to Settings -> System -> About My System. Look for the 'WM:' numbers next to your subwoofer and other Sonos devices. Lower numbers (like 0 or 1) are good, higher numbers may indicate interference.
Please also let me know the brand and model of your router.
Environment Specifics:
Are there any large metal objects, microwaves, or other wireless devices near your subwoofer or router? These can cause interference.
I hope this helps!
Does anyone ever evaluation open box items?
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as an 'open box' item to be delivered. What a mistake! Poorly packed, very beatup, non-functional. Returned same day to local store.
I would recommend this to a friendGreat sound and Alexa integration.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was tricky to get set up using the app. Good customer service.
I would recommend this to a friendSonas base box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good base box only down fall is only works on wifi
I would recommend this to a friendSonos
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and best service with curb side pickup
I would recommend this to a friend- Pros mentioned:Sound quality
Sub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took me a minute to get set up properly. Once set up it totally completed my surround sound system. Really happy with the speaker.
I would recommend this to a friend Sonos sub
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a Vizio sub 6 years ago from Best Buy. My old sub and sound bar are just as good or better than the new Sonos sub and sound bar. Not enough adjustment on the app to get the right sound. Not worth the money.
No, I would not recommend this to a friendSonos Sub
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a chip in the cabinet. I opened the unit last night and was very disappointed in what I found. It was not clean and had obviously been used
I would recommend this to a friendGreat Sub
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sub, though there are better for the money. Sucks it only works with other sinis speakers.
I would recommend this to a friend- Pros mentioned:Sound quality
Very goid
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a nice sub frommSonos . Once you activate trueplay you actualky feel the dolby atmos
I would recommend this to a friend - Pros mentioned:Sound quality
Somos
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, only issue is battery charge does not last very long, otherwise a 5 star
I would recommend this to a friend Sub
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My expection was more than what I got. I want to build a system that gave me a theater sound effect at home.
No, I would not recommend this to a friendSonos app failures
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 12 sonoa products, purchased over several years. Most recently the sub woofer and pair of 300s, purchased as part of arc surround. Over the last few months the system has disintegrated. Products disappear from the group and can’t be put back together. So my sub is a large lump behind my couch. These problems are well known and acknowledged but not fixed by sonos. If you are looking at buying a speaker or two, I don’t see a problem with buying sonos. If you are looking for a system, don’t- the “4.9” average review you see here does not reflect the reality a few months down the road
No, I would not recommend this to a friendBrand response from Sonos Customer Care
Posted .It sounds like you're dealing with some frustrating issues with your Sonos system. Here’s a breakdown of steps you might take to address these problems:
Troubleshooting Your Sonos System
System Reset:
Power Cycle: Unplug all Sonos devices, wait 30 seconds, then plug them back in. This can sometimes help with connectivity issues.
Factory Reset: If the problem persists, you might need to perform a factory reset on each device. Be aware that this will remove all settings and you’ll need to set them up again from scratch.
Network Issues:
Check Wi-Fi: Ensure your Wi-Fi network is stable and that Sonos devices are within range of your router. Interference or a weak signal can cause devices to disconnect.
Network Setup: Consider using a dedicated Wi-Fi network for Sonos devices to reduce interference from other network traffic.
Sonos App:
Update App: Ensure you’re using the latest version of the Sonos app.
Reconfigure System: Use the app to reconfigure your system. If devices disappear, try removing them from the app and adding them back.
Firmware Updates:
Check for Updates: Make sure all Sonos devices have the latest firmware updates installed.
Customer Support:
Reach Out: Contact Sonos support for assistance. Provide them with details of the issue and steps you’ve already taken.
Escalate: If initial support isn’t helpful, ask to escalate the issue to a higher level of support.
I hope these steps help you resolve the issues with your Sonos system.
- Pros mentioned:Sound quality
Good sound qualiry, over priced
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy the quality of sound and deep lows, but I feel it’s overpriced.
I would recommend this to a friend You will have nothing but problems... and REGRETS
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.New to the Sonos Ecosystem. Bought the Arc Soundbar and have had nothing but problems right out of the box. Also, the sound is so awful, flat, tinny, no bass, no mids, & underwhelming. Bought the Sub and hoped for improvement. Sub would pair with the Arc but NO SOUND would come out. ZERO help from Sonos, even tried to reach them on Twitter with no response. Combed through Reddit/Sonos forums for days for solutions but couldn't find a fix. Their own responses repeatedly just told people to send a diagnostic and then to phone Sonos (where you will be on hold for an hour only to have a non-tech tech tell you they don't know how to fix the problem). What a waste of time and infuriating to read that stupid scripted response over and over. What I did see though is that the issue with both the Arc and Sub is WIDESPREAD, KNOWN, and UNRESOLVED. I cannot believe this company completely lacks support, especially at this very expensive price point. Returned the Sub and about to return the Arc but testing with a pair of Ones first. The only reason I went with Sonos is because I am heavily invested in Apple iOS and supposably they play well together. So so so disappointed!! Spent a TON of money and these issues took and are taking up so much of my time not to mention taking ALL of the fun out of getting a new set up. No one wants to pay Rolex prices to end up with a Timex. Ridiculous. Whoever is running this company should be fired.
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Subwoofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sonos sub wooofer has been a good addition to the sonos sound bar.
I would recommend this to a friend - Pros mentioned:Sound quality
Very Frustrated
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont really know because the sounds keeps going off. It sounds good when it is working
No, I would not recommend this to a friend Im not feeling this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I dont hear the deep rich bass on regular music. Its only achieved through HD or whatever the music equivalent is. The sound to me is lacking, it does not fill the room like one would expect from an item in that price point. I purchased the 5, the arc, the ones and the subwoofer and they all sound like a bunch of speakers playing together. Sort of like deconstructed music
No, I would not recommend this to a friend- Pros mentioned:Sound quality
Good but expensive
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and good sound but a bit too expensive/pricey
I would recommend this to a friend
