Customer Ratings & Reviews

Not worth worth the money I don’t think my subwoofer worked for a year

I suppose it’s fine but bc it puts out sooooo much boom I have turned all the way down. Maybe is his return it. Or at least get a smaller one.

its a very good investment and sound quality is amazing.

Item has lots of weight to it. I haven’t used it yet since basement still in process of being finished but per the reviews it seems great.

I love it but I couldn’t connect it. I tried and tried and definitely I should return it. I bought the big one on December 23 and the same. But this time the Tecnician told me had the WiFi damage and I couldn’t complete my sound bar.

First time trying sonos and I have to say im underwhelmed. I expected much more. I will say the setup process and app is cool. If you have ever owned Bose, then this will be the total opposite of that. Bass is very light. But I guess this is just personal preference. Im sure many people prefer this sound, just not for me. Returned. It is nice looking though.

Subs pretty decent for its size. Not worth money..

I love the product, however, Best Buy, their call-center and their delivery system is atrocious. I spent many many hours on the phone trying to get my deliveries. What was supposed to be same day or next day delivery ended up being over a week and 14 separate deliveries instead of one large delivery. There is no way to contact the store directly, and call center overseas is worthless. Once I finally spoke to someone of Authority their idea of compensating me was a $50 gift card.

My cat gets real scared when I listen to my boom boom tunes.

The sonos soundbar is nice but not as loud as I thought it would be. Maybe I'll upgrade but definitely nice!

Solid build and powerful sound. But it has a low grade buzzing sound. Had return it.

The Sonos Sub will not connect to my Sonos system. Numerous attempts were made with the app and each time I get a message that it can not connect. I have the Total Membership with Best Buy in which I am supposed to get 24/7 support. After being transferred 4 times having to give my information and explanation of the problem each time, I was told that a Geek Squad appointment which I would have to pay for could be set up. No attempt was even made for actual "Tech Support" which I am paying for. I am extremely disappointed in Sonos and even more disappointed in Best Buy for a deceptive paid membership.

We Love Sonos. Period. If you are a fan of music, movies audio books etc. this system is the way to go!

Sonos products are excellent and certainly worth the big price tag. This product is no different.

The product itself is good, but it does not connect to existing Sonos ARC in smart houses which have Ruckus included in their Wi-Fi network. This is a well-known issue Sonos management has been aware of for years. Yet, Sonos is mum about it and never mentions this issue in the Sub's Manuals and brochures. Because of Sub's incompatibility with Ruckus, I had to return it after weeks of communications with Sonos customer suport. Only Sonos should be blamed for this unfortunate experience. Sonos technical support was unable to offer satisfactory solution.

We were told there’s nothing better than Sonos. But the system is too finicky especially on a Mesh or EXT in home router network. Could not get the Gen3 Sub to connect to the Arc. Our tech spent three hours trying to no avail. Rear speaker kit never worked either. Everything was out of phase with the Arc. If you check the chat rooms and tech blogs, these problems are all too common for a system that costs this much money. Went with top of the line LG Dolby Atmos instead.

Don't purchase the smaller one spend the extra $$$. Purchase when on sale usually 20% off.

mediocre power. pairing was problematic but we got it figured out.

If you can spend the money this thing is totally worth it to add to your sonos system

Crap. Sonos app is glitchy, never seamless, often says "no products found" even after we setup and used it. Find something else to spend your money on. Ive wasted a lot of money on this brand. Also, requires solid internet access to work, otherwise its useleas.